CSM Magazine

APRIL 16, 2020

The impact of COVID-19 has been felt across the customer service industry and led to unprecedented operational shifts. In this webinar, we look at what it takes to manage a customer service team, brand, and business through these uncertain times and the unexpected tweaks you should be making.

Customer Service 52

Customer Service Ecommerce Culture Customer Care 52

CSM Magazine

NOVEMBER 27, 2019

Register for this free webinar and join us on Thursday, Dec 12, 2019 11:00 AM – 12:00 PM CST (5:00 PM – 6:00 PM GMT). (If Fiona Blakesley, Director Customer Care, Intuit. Brandon McGovern, Director of Customer Experience, HP. Nate Brown, Head of Customer Experience, UL.

Self Service 52

Self Service Customer Service Trends Knowledge Base 52

CSM Magazine

JULY 2, 2020

Is greater emphasis on automation the key to meeting customers’ expectations? Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar (10:00am 8th July BST). Find out how AI can help reduce the workload of staff and speed up your customer query response times.

Chatbots 52

Chatbots Omni-Channel Customer Care Interaction 52

Kustomer

JULY 10, 2020

In fact, according to an ROI of Customer Experience report by Qualtrics, 77% of customers agree that they’re more likely to recommend a brand to someone after having just one positive experience with the company. But how can you make each customer service encounter a customized one?

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40

CSM Magazine

MARCH 27, 2020

In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support. It’s anywhere from 5x to 25x more expensive to acquire a new customer than it is to keep a current one. The evolution happened like this: In the 60s, we got call centers.

Self Service 52

Self Service Social Media e-support Knowledge Base 52

C3Centricity

DECEMBER 3, 2018

CustomerFirst #CEX #CRM #Customer Click To Tweet. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. In it, I share many Tips, Tools and Templates to improve your Customer Targeting, Understanding & Engagement, to Grow your Business Faster. But there is some hope.

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

CSM Magazine

OCTOBER 24, 2018

How to Improve Customer Service Training. Customer care largely depends on the training the custom care team receives. More often than not, this training is insufficient leading to the team members not being competent enough to deal with real-life agitated customers and the problems they want resolved.

Customer Service Training 73

Customer Service Training Training Customer Service Infographics 73

Amity

OCTOBER 31, 2016

At the time, we were actually called “Mygazines” and we were geared around helping magazine publishers take their printed magazines online in an interactive and engaging way. We also publish content and conduct webinars with them, and we use the tools they use, like Marketo. A lot also happens with our sales team.

Customer Success 0

Customer Success Customers Metrics Sales 0