NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. At Interactions 2018, you’ll be interacting with your peers from other business segments in addition to industry experts. You just can’t get this kind of information anywhere else!

Interaction 120

Interaction Conference Management How To 120

InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics research methods and workshops are the most scientific, yet cost-effective in the Customer Experience industry.

Metrics 52

Metrics Interaction Brands Survey 52

InMoment XI

OCTOBER 20, 2022

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today!

Customer Experience 529

Customer Experience Customer Journeys Effort Score Culture 529

Myra Golden

AUGUST 21, 2020

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction. When you use these steps in your next challenging conversation with a customer, you’ll be more assertive and in control of the interaction.

Tips 105

Tips Video Interaction Strategy 105

Centercode

FEBRUARY 27, 2020

Tester communication encompasses interactions at every stage of your project, starting at recruitment and continuing to test closure. If your testers are unresponsive, look at how you’re interacting with them. Get a journey map for ideal tester engagement and tips for troubleshooting related challenges in our brand new ebook.

Communication 64

Communication Engagement Customer Journeys eBook 64

delighted

OCTOBER 17, 2023

TIP: Not sure what to ask in your satisfaction survey? 360° feedback survey 360° feedback surveys get feedback from every direction: the employee themself, their manager, and other team members they interact with. an employee training or workshop), when it’s still fresh in their minds and the feedback is as accurate as possible.

Survey 81

Survey Tips How To Net Promoter Score 81

ShepHyken

DECEMBER 12, 2023

Every interaction the customer has with us, from learning about our company, our marketing messages, the sales experience and then anything after the sale, is all part of the customer experience. I share how to create the experience that makes customers want to do business with the company, not just buy the product.

Sales 92

Sales Customer Experience Tips Customer Service Training 92

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing? How can interior designing businesses implement this interactive website design strategy?

Marketing 110

Marketing Social Media Advertising Tips 110

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond: 1) Stop referring to customer experience as interactions. Yet we’ve established in the above tips that Service is one of many facets of the customer experience itself.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. The workshop booked out within 24hrs of announcing it and more than 40 people attended. . Felipe was joined by co-host Dr. Edison Marrese.

Analysis 54

Analysis Hotels Training Tips 54

Happy or Not

OCTOBER 11, 2021

It is important to remember that customer retention begins with the first interaction a customer has with a company and continues throughout the entire lifetime of the relationship. . Let’s explore 5 key tips that have an impact on retention and help to keep your customers with you for the long run. . Focus on the right customers.

Customer Retention 69

Customer Retention Tips Social Media Customers 69

Experience Investigators by 360Connext

APRIL 14, 2020

Workshop virtually. Just like an in-person workshop, there are virtual whiteboards and sticky notes to create in-real-time with the group. Planning this workshop is even more important, so you can set fair expectations for everyone’s involvement and set the stage for a productive session. Click To Tweet.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Kerry Bodine

JULY 26, 2016

I love bringing our clients’ customers into journey mapping workshops. The answer varies a bit from workshop to workshop, but generally customers can expect to: Get paid. Our clients typically give customers a gift card ranging from $250 – $500 for participation in a full-day workshop. Learn tips and tricks.

Customer Journeys 120

Customer Journeys Travel B2B Tips 120

ShepHyken

MAY 16, 2023

This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

Myra Golden

SEPTEMBER 8, 2018

That’s why today I am giving you two things you (or your employees) can do to make chat interactions flow like friendly face-to-face conversations. Short interactions are easier for the customer to comprehend and respond to, and they sound more natural. This response was so perfect that I share it in many of my chat handling workshops.

Interaction 61

Interaction Tips Communication Customer Experience 61

ShepHyken

FEBRUARY 18, 2024

It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

Lumoa

MARCH 21, 2023

Readers have commented that they love the hands-on tips and advice, as well as each chapter being just long enough to gain insight and inspiration yet short enough to be able to read in a coffee break. I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. To create the flow: Describe a typical interaction between a customer and an operator. Bi-weekly one-on-ones.

Ecommerce 142

Ecommerce Training Customer Service Net Promoter Score 142

Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. Joey Coleman and Dan Gigniss from the Convince and Convert team offer inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. On-site CX Workshops. Weekly or monthly training calls.

Training 197

Training Course How To Healthcare 197

ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

Customer Service 62

Customer Service Tips e-support B2C 62

Experience Investigators by 360Connext

MAY 26, 2020

Lines of Visibility & Interaction. Frontstage actions are all about what the customer sees and interacts with along the journey. But many customer and employee actions will have multiple points of interaction. Backstage actions often include their own “Line of Internal Interaction.” Not a member?

Customer Journeys 143

Customer Journeys Net Promoter Score System NPS 143

ShepHyken

NOVEMBER 27, 2023

Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. Why Is Service So Bad When We Supposedly Tip To Get Good Service? My Comment: Let’s lighten this week’s roundup with an article on tipping.

Customer Service 68

Customer Service Net Promoter Score Tips Brands 68

SurveySensum

JANUARY 26, 2024

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Offer webinars or workshops to deepen their understanding and facilitate decision-making. Blog posts on fitness tips and the app’s unique approach.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

NOVEMBER 16, 2023

Offer real estate investment workshops 14. What you can do now: Organize webinars on recent trends in real estate topics and have interactive Q&A sessions. Seamless communication is one of the most important experience marketing tips for real estate businesses. Implement a referral strategy 11.

Chatbots 110

Chatbots Social Media Consulting Financial 110

NobelBiz

FEBRUARY 15, 2023

Call calibration guarantees that all client interactions are handled uniformly and in accordance with a defined preset of quality and performance standards. This workshop brings together at the same table the management of the contact center and the ordering client. This assessment system includes both inbound and outbound campaigns.

Call Center 52

Call Center How To Handbook Measurement 52

Alida

JUNE 15, 2018

“It’s impossible to have empathy for customers if you don’t interact with them,” Marcus said. For example, you can consider “design-a-thons”—one-day workshops that encourage collaboration among different departments to solve specific design problems. . ” Assess your team’s real strengths.

Tips 166

Tips User Experience ROI Trends 166

ShepHyken

DECEMBER 3, 2023

Personalization and Real-Time Interaction Management: Best of the Martechbot by MarTechBot (MarTech) Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. The author prompted the chatbot with a question about personalization versus real-time interaction management. The bot delivered an answer.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

OCTOBER 1, 2023

In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. My Comment: Sometimes it’s important to get back to basics, which is why I included this excellent article that includes, stats, tips, and more about creating a customer service strategy.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ClearAction

NOVEMBER 11, 2022

Customer experience gains from gratitude in interactions are inclinations to reciprocate behavior, spread positive word of mouth, and do more with your brand. Even if you have only one piece of the data, tell your audience this is the tip of the iceberg, and let them fill-in the missing pieces in their imaginations.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

Myra Golden

MAY 7, 2019

In my customer service workshops, I improve the customer experience by challenging employees to consider, “ What else does my customer need to know? ” Think about everyday interactions with your customers. Is there some detail or tip you can offer that will make your customer’s life easier? What’s Your Customer’s Panic Question?

Transportation 92

Transportation Hospitality Exercises Tips 92

Lumoa

JANUARY 31, 2023

Customer experience refers to how customers perceive their interactions with your company. Tip: Measuring customer experience by the Net Promoter System gives you several advantages. Organize workshops, coaching, and training within the company. Report results as a part of regular management reporting rhythm.

Customer Experience 442

Customer Experience How To NPS Touchpoint 442

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Related: 7 Tips to Improve & Simplify Employee Journey Mapping. It’s sort of amazing to think about how many organizational leaders don’t interact with customers. Get it here.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

ijgolding

AUGUST 12, 2014

Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. Part of the problem is that customers do not recognise channels – they recognise the company they are interacting with. The Ecosystem for Social Customer Service.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

Myra Golden

JULY 10, 2019

All of my customer service workshops begin with what I call a Discovery Discussion – a video conference where I discover the problem my client needs me to solve. For my utility client, the discussion showed the most pressing issue was that Representatives didn’t know how to keep interactions focused and productive.

Tips 68

Tips Customer Service Industry Conference 68

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Through interactive features, retailers can engage customers in ways far beyond what static displays offer.

Retail 78

Retail Engagement Strategy Customer Experience 78

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. AI-driven analytics, predictive dialing, and customer interaction management are becoming standard.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105