ShepHyken

MAY 16, 2023

This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 120

Customer Service Advertising Customer Service Training Sales 120

Gainsight

JUNE 3, 2021

Career-flix After Party: Tips, Tricks & Hacks to Fast Track Success. Customer Onboarding Workshop by Rocketlane. The conversing moderators can recognize an attendee “in the audience” who raises their hand and “pull” people onto the stage who want to interact and engage. Chairside Yoga with Danielle Allwood.

Connections 52

Connections Conference Meeting Tips 52

Lumoa

MARCH 21, 2023

Readers have commented that they love the hands-on tips and advice, as well as each chapter being just long enough to gain insight and inspiration yet short enough to be able to read in a coffee break. I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

FEBRUARY 18, 2024

It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. Connect with Shep on LinkedIn.

Customer Service 64

Customer Service Contact Center Average Handle Time Customer Service Strategies 64

SurveySensum

JANUARY 26, 2024

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Utilize storytelling to create an emotional connection with your audience. Offer webinars or workshops to deepen their understanding and facilitate decision-making.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

ShepHyken

NOVEMBER 27, 2023

Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. Why Is Service So Bad When We Supposedly Tip To Get Good Service? My Comment: Let’s lighten this week’s roundup with an article on tipping.

Customer Service 67

Customer Service Net Promoter Score Tips Brands 67

ShepHyken

DECEMBER 3, 2023

Personalization and Real-Time Interaction Management: Best of the Martechbot by MarTechBot (MarTech) Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. The author prompted the chatbot with a question about personalization versus real-time interaction management. The bot delivered an answer.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

NobelBiz

FEBRUARY 15, 2023

Call calibration guarantees that all client interactions are handled uniformly and in accordance with a defined preset of quality and performance standards. This workshop brings together at the same table the management of the contact center and the ordering client. This assessment system includes both inbound and outbound campaigns.

Call Center 52

Call Center How To Handbook Measurement 52

BirdEye

MARCH 4, 2024

With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Thanks to this, Facebook’s search capabilities have grown exponentially, incorporating sophisticated algorithms that make finding people based on names, locations, affiliations, and mutual connections possible.

Social Media 62

Social Media Groups Connections Engagement 62

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Through interactive features, retailers can engage customers in ways far beyond what static displays offer.

Retail 78

Retail Engagement Strategy Customer Experience 78

Help Scout

SEPTEMBER 14, 2021

5 strategies and 13 tips for small business customer service. Tip #1: Don’t worry if it doesn’t scale. At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator.

Customer Service 127

Customer Service Self Service Tips Chief Customer Officer 127

Myra Golden

AUGUST 27, 2018

For all of my customer service workshops, I like to arrive at least 45 minutes before we start so I can meet and talk to the people who’ll be spending several hours with me. But I’ve found that talking to workshop participants before the training starts helps me to connect with my audience before I speak my first word.

Tips 51

Tips Video Training Meeting 51

SurveySensum

AUGUST 25, 2023

Strangely, it’s often overlooked in businesses where employees interact a lot with customers. Just as explorers use their compass to find their way, let pulse surveys guide you toward a more successful and connected workforce. Impact: Prioritizing authenticity in employee engagement cultivates genuine connections.

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

BirdEye

FEBRUARY 13, 2024

Birdeye can help with this through its AI-enabled messaging and appointment scheduling features, making sure you stay connected with your patients and they remember to come back when they need to. We have been thrilled with every aspect of our interaction and dealings with Birdeye. This will be more engaging than passive seminars.

Marketing 57

Marketing Social Media How To Healthcare 57

CSM Magazine

JUNE 14, 2023

By focusing on key areas such as fostering genuine connections, providing extensive product knowledge, and efficiently handling customer concerns, you can ensure that your customers won’t just be satisfied – they will become loyal advocates for your store. Live chat can also be an invaluable tool for improving customer support.

Customer Service 52

Customer Service Social Media CRM Retail 52

SurveySparrow

AUGUST 14, 2023

It is like a guiding light that illuminates every touchpoint and interaction in the customer journey. By putting the customer at the center of every decision, businesses can foster meaningful connections and nurture customer loyalty. So, what’s the essence of this CX magic? If not, worry not; let us give you the gist.

Customer Journeys 52

Customer Journeys Strategy Customer Experience Customer Centricity 52

SurveySparrow

AUGUST 28, 2023

Alright, let’s start with a bit of technical jargon—SaaS customer experience (CX) is the intricate dance of interactions, emotions, and perceptions that customers go through while navigating a Software as a Service (SaaS) product. It’s like having a personal guide show you around a foreign city.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Offers help prospects feel engaged and inspired by their interaction with your product or service.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ChurnZero

JANUARY 4, 2024

Burnout gets worse and it starts to have a larger effect on attrition, performance, and customer interactions. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.” “Not only in enhancing customer interactions and satisfaction, but also in boosting CS productivity. .

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

ChurnZero

SEPTEMBER 29, 2023

By connecting to these deeper motives, you can encourage genuine loyalty that’s resilient to market winds and competitor offerings. Follow up by offering best practice tips. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop. Send a message saying, “You rock!

Case Study 52

Case Study Course Knowledge Base Meeting 52

Comm100

JANUARY 19, 2017

When our customers are unsatisfied with an interaction with or a purchase from our company, the best thing that we can do is apologize to them. Don’t: Renounce connection to or responsibility for what happened. Bad Example: Dear customer, Unfortunately, the workshop that you were planning on attending was cancelled.

Examples 219

Examples Customer Service Representative Customers Customer Service 219

CX Accelerator

AUGUST 1, 2018

Negative interactions with clients or coworkers may trigger an emotional response in an individual from a life experience beyond the call center. We hosted a photography workshop , and it was a huge hit. Sensitivity must also be applied, as physical health and mental health are directly connected.

Contact Center 182

Contact Center Resources Groups Culture 182

Avaya

JUNE 4, 2019

Here are some first-hand tips for practically applying these use cases within your organization: Customer Communications. Schedule a Discovery Workshop with Avaya Professional Services. The post Capitalizing on the Most Beneficial Use Cases of AI appeared first on Avaya Connected Blog. Predicting Customer Behavior. Learn more.

CRM 79

CRM Exercises System Communication 79

SurveySensum

JULY 4, 2023

You can create a well-organized store layout for your retail store by following these tips: Proper placements of signage: Place proper and clear signage at different places to guide customers to different sections, departments, and promotional areas. Did the visual merchandising techniques enhance your shopping experience?

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

You can create a well-organized store layout for your retail store by following these tips: Proper placements of signage: Place proper and clear signage at different places to guide customers to different sections, departments, and promotional areas. Did the visual merchandising techniques enhance your shopping experience?

Retail 52

Retail Customer Experience Touchpoint Survey 52

Russel Lolacher

JANUARY 23, 2023

Russel Lolacher I’m so curious connection is such a… man, it is such a necessity in organizations, that human element. But before we get into any of that, let’s connect back to your past a bit and ask the question I asked all my guests, which is what’s your best or worst employee experience?

Connections 52

Connections Leadership Culture Groups 52

CX Accelerator

AUGUST 1, 2018

Negative interactions with clients or coworkers may trigger an emotional response in an individual from a life experience beyond the call center. We hosted a photography workshop, and it was a huge hit. Sensitivity must also be applied, as physical health and mental health are directly connected.

Contact Center 140

Contact Center Resources Groups Culture 140

Myra Golden

MARCH 6, 2017

The night before a workshop I delivered last week in Charleston, SC I called the Mellow Mushroom for delivery. And he gave me an engaging and genuine interaction. Are your people adding value to your company through their interactions with customers? Making Personal Connection. It sounds like I ate a lot!

Customer Service 45

Customer Service Government Connections Customers 45

Myra Golden

MARCH 19, 2017

Every interaction your employees have with customers is an opportunity to make the customer experience easy, helpful and friendly. Maybe try, “I can certainly connect you with a supervisor. I was sitting in my office listening to recorded calls from one of my clients, as I often do ahead of a customer experience workshop.

Airlines 86

Airlines Customer Service Training Customers Training 86

Experience Investigators by 360Connext

APRIL 28, 2015

Emotional Interactions are the Most Powerful. All of these small interactions are infinitely more impactful when personalized. These small interactions are but the icing on the larger cake of customer experience. Connect with him on Twitter. It was an unusual personal touch that was simple, memorable, and scalable.

Customer Experience 110

Customer Experience Hotels Travel Policies 110

Comm100

JANUARY 19, 2017

When our customers are unsatisfied with an interaction with or a purchase from our company, the best thing that we can do is apologize to them. Don’t: Renounce connection to or responsibility for what happened. Bad Example: Dear customer, Unfortunately, the workshop that you were planning on attending was cancelled.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

CX University

APRIL 12, 2018

Time Management Tips for Online Learners Online courses allow students to learn anytime from anywhere. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. The CXU Student Brief. March 15, 2018. Sounds great, doesn’t it?

Course 40

Course Travel Customer Satisfaction Study 40

ShepHyken

JUNE 19, 2023

How to Develop a Winning Customer Experience Strategy by Mahnoor Sheikh (Sprout Social) The customer experience (CX) is all about how your customers perceive their interactions with your brand. Whether you have a small business or a large brand, some tips and ideas in this article will help you attract and keep your customers.

Net Promoter Score 13

Net Promoter Score Customer Service NPS Customer Journeys 13

ShepHyken

JUNE 26, 2023

9 Tips For Having A Customer Spotlight At Your Next Customer Advisory Board Meeting by Eyal Danon (Forbes) One of the more popular attendees at customer advisory board (CAB) meetings is the customer speaker, or more accurately, customer “session owner” as they will (hopefully) do much more than merely speak. Connect with Shep on LinkedIn.

Customer Service 15

Customer Service Customer Centricity Entertainment B2C 15

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Therefore, building trust and credibility during these interactions is a significant challenge for call centers.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52