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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. It’s a well-known fact that crafting a standout customer experience in retail is central to building customer loyalty and fine-tuning interactions for that magnetic draw. The result?

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Top 5 Customer Service & CX Articles for Week of December 4, 2023

ShepHyken

Regarding service and CX, he’s one of the best, and this short article will give you a few insights into his thinking about moving from another “flavor of the month” to a program that lasts and makes change. The author prompted the chatbot with a question about personalization versus real-time interaction management.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. My Comment: Sometimes it’s important to get back to basics, which is why I included this excellent article that includes, stats, tips, and more about creating a customer service strategy.

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Decoding the Stages of Customer Journey: A Comprehensive Guide

SurveySensum

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Offer webinars or workshops to deepen their understanding and facilitate decision-making. Blog posts on fitness tips and the app’s unique approach.

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Creating Memorable In-Store Experiences for Retail Customers

SurveySensum

You can create a well-organized store layout for your retail store by following these tips: Proper placements of signage: Place proper and clear signage at different places to guide customers to different sections, departments, and promotional areas. Did the visual merchandising techniques enhance your shopping experience?

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Creating Memorable In-Store Experiences for Retail Customers

SurveySensum

You can create a well-organized store layout for your retail store by following these tips: Proper placements of signage: Place proper and clear signage at different places to guide customers to different sections, departments, and promotional areas. Did the visual merchandising techniques enhance your shopping experience?

Retail 52