Kerry Bodine

FEBRUARY 10, 2016

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you? March 24, 9:00 – 4:30.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Kerry Bodine

SEPTEMBER 23, 2015

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

dscout People Nerds

APRIL 16, 2020

Here’s how you can make your next workshop as painless as possible. . Trouble communicating, distractions, and dropped calls.

Tips 111

Tips Engagement How To Communication 111

ShepHyken

DECEMBER 26, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 156

Customer Service Tips Guidelines Policies 156

CSM Magazine

FEBRUARY 12, 2024

In the following article, we’ll explore some vital tips that will guide you in creating a corporate event that not only meets but exceeds the expectations of your attendees and sets a benchmark in your professional sphere. A mix of keynote speeches, workshops, and interactive sessions can cater to various learning and engagement styles.

Industry 95

Industry Tips Entertainment Transportation 95

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re considering employee journey mapping, here are some tips to get you started and help you take action quickly, avoiding many of the most common pitfalls. 7 Tips to Simplify & Improve Employee Journey Mapping. These Tips — And Our Template — Can Make Employee Journey Mapping Easier and More Successful.

Customer Journeys 143

Customer Journeys Tips Net Promoter Score Leadership 143

delighted

OCTOBER 17, 2023

TIP: Not sure what to ask in your satisfaction survey? TIP: At the beginning of the survey, include a summary of the survey’s goal and purpose so that employees are motivated to participate. an employee training or workshop), when it’s still fresh in their minds and the feedback is as accurate as possible.

Survey 81

Survey Tips How To Net Promoter Score 81

Centercode

MARCH 18, 2020

“The impact of recruitment , communication , and tools I understand very well — I’ve been reading your entire Engagement Workshop Series after all — but isn’t the whole point of customer testing to assess the performance of a buggy product?” . “OK hold up on a second,” you might be saying to yourself.

Engagement 52

Engagement Customer Journeys Roadmap Feedback 52

Centercode

FEBRUARY 27, 2020

Get a journey map for ideal tester engagement and tips for troubleshooting related challenges in our brand new ebook. The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Get Started with the Tester Engagement Pocket Map.

Communication 64

Communication Engagement Customer Journeys eBook 64

InMoment XI

OCTOBER 20, 2022

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today!

Customer Experience 529

Customer Experience Customer Journeys Effort Score Culture 529

ShepHyken

APRIL 22, 2024

This short article by our friends at NICE shares four simple tips – and at least one, if not all four, are important. The first tip, being proactive and reaching out to customers before they call you (about a problem), is something more companies should implement. My Comment: Customer Experience (CX) doesn’t have to be complicated.

Customer Service 79

Customer Service Self Service Tips Contact Center 79

Myra Golden

AUGUST 21, 2020

If you find you need more help, spend some time looking around my blog , where I have dozens of tips, videos, and phrases to help you get angry customers to back down. When you use these steps in your next challenging conversation with a customer, you’ll be more assertive and in control of the interaction.

Tips 105

Tips Video Interaction Strategy 105

Centercode

APRIL 29, 2020

Get strategies for increasing engagement, survey participation tips, and best practices for communicating with testers from Autodesk and other experts in these on-demand sessions from Delta ’20: The Virtual Customer Validation Conference ! Watch the Delta ’20 Tester Engagement Sessions On-Demand.

Engagement 64

Engagement Travel Customer Journeys Feedback 64

Optimove

DECEMBER 27, 2018

Among the great feedback we received rose the repeat question – when are you going to upload the videos from your workshops to your site? The first day of this event was dedicated to our easy-to-follow DIY tips all provided by the vast expertise here at Optimove. Click here for the full conference recap.

Conference 40

Conference CRM Consulting Tips 40

Centercode

JANUARY 21, 2020

” Brad shared five tips for identifying enthusiastic testers in a sea of applicants. The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. This sounds like a long shot, but these people are easier to find than you think.” Cast a Wide Net. ” Use Open-Ended Questions Wisely.

Engagement 72

Engagement How To Feedback eBook 72

One Millimeter Mindset

MARCH 10, 2020

Today, I offer three tips to become a confident remote storyteller. Tip 1: Take a critical look at how you currently communicate your information, presentations and stories. Tip 2: Have a Plan B backup presentation format for your presentational storytelling. To colleagues, partners and clients. One millimeter at a time.

Tips 90

Tips Conference Communication Meeting 90

Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. The workshop booked out within 24hrs of announcing it and more than 40 people attended. . Felipe was joined by co-host Dr. Edison Marrese.

Analysis 54

Analysis Hotels Training Tips 54

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! Over two enriching days, attendees gathered practical tips and best practices to elevate their experience programmes immediately.

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

Happy or Not

OCTOBER 11, 2021

Let’s explore 5 key tips that have an impact on retention and help to keep your customers with you for the long run. . This tip could also be named as ‘do not leave the customer alone’. Offer them added value tips & tricks, workshops, or other incentives that make them feel special. Focus on the right customers.

Customer Retention 69

Customer Retention Tips Social Media Customers 69

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond: 1) Stop referring to customer experience as interactions. Yet we’ve established in the above tips that Service is one of many facets of the customer experience itself.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

One Millimeter Mindset

DECEMBER 22, 2021

As you and I enjoy the remaining days of 2021, I offer you these three tips to reflect on as we move one millimeter forward together into the new year. The post 3 Tips To Move One Millimeter Forward Together appeared first on Babette Ten Haken. Cut yourself some slack. Is that critic (still) telling you that you are not perfect?

Tips 89

Tips Innovation Leadership Consulting 89

ShepHyken

DECEMBER 12, 2023

That’s also the experience that gets customers to say, “I’ll be back!” How to create an amazing customer experience So, today, I have three tips for anyone who interacts with customers (not just salespeople) that will help you create an amazing customer experience. These three tips I’ve shared are just the beginning.

Sales 91

Sales Customer Experience Tips Customer Service Training 91

ShepHyken

NOVEMBER 14, 2023

Fulfillment: At the tip of the pyramid model is fulfillment. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. They want to know there will be opportunities to grow, learn, and feel better about themselves.

Insurance 147

Insurance Employee Experience Culture Customer Service Training 147

ShepHyken

APRIL 14, 2024

So, let’s start with a Fast Company that has three tips. 17 Tips For Building Brand Loyalty With Thought Leadership Content by Forbes Expert Panel® (Forbes) For many companies, to achieve brand loyalty among their customers is the ultimate goal. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

Net Promoter Score 72

Net Promoter Score Loyalty Programs Customer Service Ecommerce 72

Michel Falcon Experience

MARCH 10, 2019

We simply need to adhere to some sound employee management tips and strategies to become great companies. For the last decade, from afar, I’ve studied great leaders like Kat Cole, Jimmy Iovine and many others to share five employee management tips to boost employee morale. I invest in paying 5-figures to attend retreats and workshops.

Tips 112

Tips Management Culture Meeting 112

CSM Magazine

OCTOBER 25, 2023

The HR team should include training resources such as online modules, webinars, workshops, and coaching sessions. Offer Continuous Training: Customer service representatives require ongoing training to be effective. Training should cover the use of support systems, problem-solving, conflict resolution, and communication skills.

Customer Service 52

Customer Service Handbook Tips Customer Service Representative 52

Kerry Bodine

JUNE 14, 2017

Workshopping is hungry work. Our workshop participants are often on their feet, illustrating the details of a recent experience or prototyping an ideal customer journey. While a platter of cookies might suffice for a sedate focus group, it just won’t cut the mustard for a full-day workshop. need a lot of brain fuel.

Guidelines 120

Guidelines Exercises Customer Journeys Tips 120

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. The day was filled with practical tips that you can apply to your program from day one.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

AskNicely

NOVEMBER 9, 2018

New for Seattle, we’re also hosting an NPS Masterclass as a free pre-event workshop. Learn tips and tricks for implementing an NPS program or for taking your current program to the next level. All are welcome, but seats will be limited for this hands-on workshop so reserve your spot early ! we hope to see you in Seattle!

Net Promoter Score 150

Net Promoter Score NPS Tips Video 150

BirdEye

NOVEMBER 21, 2023

5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing? Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3. Pro tip: Do you know the 30 testimonial questions your business should ask your customers?

Marketing 110

Marketing Social Media Advertising Tips 110

Kerry Bodine

JULY 26, 2016

I love bringing our clients’ customers into journey mapping workshops. The answer varies a bit from workshop to workshop, but generally customers can expect to: Get paid. Our clients typically give customers a gift card ranging from $250 – $500 for participation in a full-day workshop. Learn tips and tricks.

Customer Journeys 120

Customer Journeys Travel B2B Tips 120

Clarivate

APRIL 6, 2022

There are plenty of peer review templates, resources and experts out there to help you, including: Peer review training courses and in-person workshops. Peer review training courses and in-person workshops. We strongly encourage you to learn the core concepts of peer review by joining a course or workshop. Want To Peer Review?

Course 98

Course Examples Training How To 98

Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. Joey Coleman and Dan Gigniss from the Convince and Convert team offer inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. On-site CX Workshops. Weekly or monthly training calls.

Training 197

Training Course How To Healthcare 197

Calabrio

JUNE 29, 2020

work-from-home best practices , remote training and implementation workshops, dedicated forums in our Success Center for customers to discuss shared experiences and tips, and created a product hotline and free consultation s for customers wishing to stretch their product usage to match the COVID-19 climate. .

e-support 264

e-support Culture Innovation Employee Engagement 264

ShepHyken

MAY 16, 2023

They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. A salesperson’s promises make you feel good about doing business with them and their company.

Customer Service 120

Customer Service Advertising Customer Service Training Sales 120

InMoment XI

APRIL 5, 2024

Here are some tips from our InMoment experts: Understand Your Demographic. Of course, we recommend running this workshop with an expert in human behavior to make sure you have all your bases covered! This should be the first exercise your brand takes on when designing a survey.

Feedback 260

Feedback How To Survey Exercises 260

CSM Magazine

DECEMBER 21, 2020

Luckily, there are some tips and tricks that may be left out if you only attend lectures, work on your research projects, and read recommended literature. Workshops, extracurricular seminars, lectures of visiting professors, and work experience can teach you a lot more. Wrapping Up.

Tips 52

Tips Management Study Leadership 52