CSM Magazine

JUNE 12, 2023

Growing industry : The scale of contact centers is rapidly expanding, making the industry more appealing to criminals as the opportunities to exploit vulnerabilities increase. They often start with gathering information about the victim and using it to impersonate them during contact center interactions.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

NobelBiz

APRIL 3, 2023

Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. If you want to speak directly with a contact center professional with self-service experience, fill in the form here.

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Therefore, building trust and credibility during these interactions is a significant challenge for call centers.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NobelBiz

SEPTEMBER 5, 2023

It’s a pivotal metric that profoundly influences a call center’s performance. A high connection rate signifies efficient use of resources, as more calls lead to potential customer interactions. Contact center Dialer Scheduling: Configure call center dialers to automatically pace calls based on the analyzed optimal times.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

NobelBiz

MAY 22, 2022

What are the logistical needs and challenges your call center agents will face? Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. technology can help, but don’t let it be a substitute.

Call Center 52

Call Center Management Contact Center Gamification 52