Gainsight

MAY 24, 2022

Product managers know this all too well. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.”

Innovation 105

Innovation Roadmap Analytics Meeting 105

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. The deployment of the ML pipelines is driven only via CI/CD pipelines, and the access to the AWS Management Console is restricted.

Roadmap 92

Roadmap Training Data Government 92

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. “JD

Resources 52

Resources Innovation Roadmap Self Service 52

ijgolding

SEPTEMBER 13, 2018

Having worked with my good friend, Stefan Osthaus, for many years, it is never a surprise to constantly find him looking for new, innovative ways to help others improve their effectiveness in the field of customer experience. So, the roadmap was hard work to create, but it was done.

Roadmap 167

Roadmap Consulting Leadership Customer Experience Professionals 167

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. This enables businesses to make informed decisions quickly and efficiently.

Self Service 52

Self Service Healthcare Innovation Employee Experience 52

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Sales 92

Sales NPS Customer Journeys Customer Success 92

Thematic

APRIL 17, 2019

I didn’t know anyone who transitioned into industry. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time?

Roadmap 63

Roadmap Analysis Data Company 63

Thematic

APRIL 17, 2019

I didn’t know anyone who transitioned into industry. How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

InMoment XI

AUGUST 25, 2023

A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

How To 260

How To ROI Net Promoter Score Measurement 260

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What enterprise experience does your team have in my industry? If so, how? Every business is different.

Self Service 109

Self Service Roadmap Resources Meeting 109

West Monroe

JANUARY 29, 2024

It's not an out-of-the-box solution; it’s a collection of industry-accepted technologies that can be applied across a variety of customizable system options. This is a model that has been followed by other commercial entities, particularly the automotive industry, over the last decade.

Connections 52

Connections Roadmap Wireless Financial 52

SuiteCX

JUNE 16, 2017

Over the last 10 years the retail industry has been radically transformed. Disruptions in the Industry. This requires data capture, identity management and real-time data collection. Consumers and retail management can use virtual reality glasses to experience a product or service in a new environment. Change in mindset.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Files are difficult to manage, organize, and send across organizations.

Examples 98

Examples Innovation Sports Social Media 98

Totango

MARCH 27, 2020

Good B2B Customer Lifecycle Management (CLM) solutions set both you and your customers up for long-term success. However, choosing the best solution for your enterprise is critical to optimizing lifecycle management and maximizing success. Choosing the Best B2B Customer Lifecycle Management Solution for Your Enterprise.

B2B 83

B2B Customer Journeys Net Promoter Score Management 83

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Kudos to and for helping a new community manager!

Roadmap 52

Roadmap Travel Hospitality Social Media 52

One Millimeter Mindset

JANUARY 25, 2023

Learning new stuff happens outside the boundaries, and between the lines, of formatted sales and customer service scripts, as well as project management templates. You fall short when managing projects which could have resulted in enduring and valuable outcomes. Want to create your professional roadmap to increased collaboration?

Consulting 88

Consulting Innovation Roadmap Leadership 88

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. While M&A deal volume is slowing as recessionary concerns remain, top-tier assets are still coming to market, the best of which are still managing to command strong valuations.

Roadmap 52

Roadmap Innovation Financial Exercises 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Here are some essential tips for managing the call center you choose.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Inbenta

DECEMBER 21, 2023

It’s the latest in a series of regulatory moves the government has undertaken in recent months, including the announcement of a national Blueprint for an AI Bill of Rights and the establishment of the National Institute of Standards in Technology (NIST) AI Risk Management Framework.

Government 52

Government Guidelines Roadmap Healthcare 52

Calabrio

JANUARY 2, 2020

The acquisition was the ideal next step for both companies to unite and create the global standard for the customer experience industry and take the shared mission to humanize the workplace to new heights. Join us on LinkedIn , Twitter and Facebook. One integrated platform for Customer Experience Intelligence.

Brands 221

Brands Social Media Roadmap Contact Center 221

Magellan Solutions

FEBRUARY 5, 2024

Outsourcing offers flexibility in service selection: companies can outsource specific IT functions such as application management, software development, testing, system administration, or technical support. Managed Services: Service providers manage tasks remotely or by placing staff on-site without transferring employees.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

Talkdesk

MARCH 12, 2020

Shifting customer demands and technologies can be challenging for enterprises to keep up with — even more so when the enterprise happens to be a Customer Experience (CX), Artificial Intelligence (AI) and Automation Solutions provider, responsible for meeting requirements across a diverse collection of industries. Choosing Talkdesk.

Omni-Channel 60

Omni-Channel Customer Journeys Self Service Contact Center 60

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Change is harder in this industry than many others. I was invited to ask questions of the customer experience leaders on their success tactics. Mazda is doing things differently. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. In many companies, innovation resources are targeted at new product development. The majority also lacked a dedicated service innovation team.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

Totango

NOVEMBER 27, 2023

All of these actions propel customers toward a faster realization of their goals while eliminating low-value customer success manager (CSM) tasks. Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools.

Report 94

Report Trends Customer Success Self Service 94

West Monroe

MAY 17, 2023

trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. But she knew that blindly implementing every feature request could lead to confusion rather than innovation. How to Manage Multiple Feature Requests?

Roadmap 52

Roadmap Feedback Customers Survey 52

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Here are some essential tips for managing the call center you choose.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Calabrio

JANUARY 2, 2020

The acquisition was the ideal next step for both companies to unite and create the global standard for the customer experience industry and take the shared mission to humanize the workplace to new heights. Join us on LinkedIn , Twitter and Facebook. One integrated platform for Customer Experience Intelligence.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

CX University

JULY 11, 2023

Employers throughout all industries, whether a small business with a few employees or an international organization, agree that customer experience certification is a valuable asset for their workers. Industry recognition: Certification as a CCXP and CXS are widely recognized and respected in the industry.

Customer Journeys 40

Customer Journeys Customer Experience Roadmap Customer Experience Professionals 40

West Monroe

MARCH 14, 2024

We sit in the boardroom alongside investors, CEOs, CFOs, CIOs, and management teams and can translate between the groups that don’t always—in fact, rarely—speak the same language. billion market opportunity, exemplify how we combine our deep industry knowledge with technological expertise to deliver results that matter.

Data 40

Data Banking ROI Financial 40

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re not just there because it’s the right way to innovate. We’re in the running for Client Success Team of the Year. this October. 3: We champion ChurnZero’s customers.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

North Highland

APRIL 3, 2019

Performance management is an ongoing exercise between a supervisor and an employee to ensure that the employee is equipped to and, is in fact helping, the organization meet its goals. When structured effectively, performance management has tremendous strategic potential. The balance sits within culture. The Opportunities.

Management 58

Management Culture Feedback Metrics 58

Talkdesk

OCTOBER 17, 2017

In the contact center industry, Talkdesk is one of the newest players. Since then, Talkdesk has continued to lead the way with an innovative intelligent product vision that is focused on providing the smartest software for our customers. So that’s what we did. And we haven’t stopped. At the time, those ideas were revolutionary.

Contact Center 40

Contact Center Innovation Contact Center Software Roadmap 40