InMoment XI

JANUARY 25, 2024

On the horizontal axis, the completeness of vision is assessed, considering a vendor’s sales strategy, vertical/industry strategy, innovation, and market understanding. Niche Players: Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.*

Strategy 260

Strategy Roadmap Innovation Technology 260

Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. A roadmap to revenue growth.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. As a reminder we have listed the steps to consider: Company Purpose: Define your company’s purpose and why it exists, what does it hope to achieve for its customers and why.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Gainsight

MAY 24, 2022

Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.” In short, data validates what your customers want. .

Innovation 105

Innovation Roadmap Analytics Meeting 105

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Chadwick Martin Bailey

APRIL 17, 2020

I understand the impulse, but through conversations with my CMB, and industry colleagues and clients I strongly believe that this is a time to be bold , not to sit back and wait. An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. Kathy Ofsthun, VP Qualitative + Innovation.

Innovation 64

Innovation Roadmap Exercises Consumers 64

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Competitive Advantage By staying ahead of industry trends and monitoring competitor activities, reputation management software provides a competitive advantage. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. “JD

Resources 52

Resources Innovation Roadmap Self Service 52

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Take your position as a CX leader by setting the standard for what exceptional CX should look and feel like in your industry every day. But, the best made and most innovative products will always rise above.

Innovation 83

Innovation Contact Center eBook Roadmap 83

ijgolding

SEPTEMBER 13, 2018

Having worked with my good friend, Stefan Osthaus, for many years, it is never a surprise to constantly find him looking for new, innovative ways to help others improve their effectiveness in the field of customer experience. So, the roadmap was hard work to create, but it was done.

Roadmap 167

Roadmap Consulting Leadership Customer Experience Professionals 167

Thematic

APRIL 17, 2019

I didn’t know anyone who transitioned into industry. How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

I didn’t know anyone who transitioned into industry. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time?

Roadmap 63

Roadmap Analysis Data Company 63

Gainsight

FEBRUARY 7, 2024

In other words, they’re the gold standard for measuring excellence in the industry. Product Roadmap: Innovation at Its Finest We’re not ones to rest on our laurels. At Gainsight, innovation is in our DNA, and our product roadmap reflects just that. Curious about what’s in store?

Report 52

Report Roadmap Innovation Software 52

West Monroe

DECEMBER 13, 2022

To do so, they should focus on optimizing their R&D spend, consider customer value in their roadmap prioritization, consolidate platforms where possible, and remember the importance of serviceability in driving customer satisfaction. 2023 Outlook: The Future of the High-Tech & Software Industry. Download our 2023 Outlook.

Software 52

Software Industry Roadmap Report 52

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What enterprise experience does your team have in my industry? If so, how? Every business is different.

Self Service 109

Self Service Roadmap Resources Meeting 109

InMoment XI

AUGUST 25, 2023

A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

How To 260

How To ROI Net Promoter Score Measurement 260

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Sales 90

Sales NPS Customer Success Customer Journeys 90

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

SuiteCX

JUNE 16, 2017

Over the last 10 years the retail industry has been radically transformed. Disruptions in the Industry. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Consumers expect to get what they want, when they want 24/7. Change in mindset. New types of talent.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. We’ve seen such hesitations in previous industry transitions.

Marketing 65

Marketing Innovation Guidelines Roadmap 65

COPC

JANUARY 9, 2024

The COPC CX Standard was originally established in 1996 and has continued to evolve to address changing industry dynamics. COPC: What were the driving forces behind Mastercard’s commitment to elevating your practices to industry standards? We aimed to make transactions not just safe but also simple, smart, and accessible.

Customer Experience 74

Customer Experience Net Promoter Score Guidelines Customer Care 74

West Monroe

JANUARY 29, 2024

It's not an out-of-the-box solution; it’s a collection of industry-accepted technologies that can be applied across a variety of customizable system options. This is a model that has been followed by other commercial entities, particularly the automotive industry, over the last decade.

Connections 52

Connections Roadmap Wireless Financial 52

Inbenta

DECEMBER 21, 2023

Bise brings over 20 years of experience in technology leadership, with deep expertise in combating fraud through innovative solutions and designing a sophisticated OCR platform. His forward thinking and creativity have allowed him to build multiple AI platforms that serve some of the largest corporations in the world.

Roadmap 52

Roadmap Banking Leadership Technology 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Change is harder in this industry than many others. I was invited to ask questions of the customer experience leaders on their success tactics. Mazda is doing things differently. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Gainsight

AUGUST 4, 2022

All innovation requires some amount of risk. Build a data-driven roadmap based on customers’ behavior. Determining your product roadmap requires balancing the needs of several, often conflicting, stakeholders. In the case of Instagram, we can assume the overwhelming popularity of TikTok influenced their roadmap decisions.

Customer Experience 64

Customer Experience Roadmap Self Service Social Media 64

One Millimeter Mindset

JANUARY 25, 2023

Plus everyone misses out on your valuable insights which can catalyze them to be more creative, innovative, and collaborative. Want to create your professional roadmap to increased collaboration? Move beyond being intimidated by what you think you do not know. Contact me here. Meet people where they are. Meet people where they are.

Consulting 88

Consulting Innovation Roadmap Leadership 88

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. In many companies, innovation resources are targeted at new product development. The majority also lacked a dedicated service innovation team.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

West Monroe

MAY 17, 2023

trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

Talkdesk

OCTOBER 17, 2017

In the contact center industry, Talkdesk is one of the newest players. Since then, Talkdesk has continued to lead the way with an innovative intelligent product vision that is focused on providing the smartest software for our customers. So that’s what we did. And we haven’t stopped. At the time, those ideas were revolutionary.

Contact Center 40

Contact Center Innovation Contact Center Software Roadmap 40

Talkdesk

NOVEMBER 13, 2020

All those voices echoing loudly across industries, across time zones in support of Talkdesk is one of the reasons we believe we are a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening. It was a proud moment.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. A recognized visionary author and speaker, Fluss drives strategic transformation and innovation throughout the service industry.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

CX University

JULY 11, 2023

Employers throughout all industries, whether a small business with a few employees or an international organization, agree that customer experience certification is a valuable asset for their workers. Industry recognition: Certification as a CCXP and CXS are widely recognized and respected in the industry.

Customer Journeys 40

Customer Journeys Customer Experience Roadmap Customer Experience Professionals 40

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re not just there because it’s the right way to innovate. We’re in the running for Client Success Team of the Year. this October. 3: We champion ChurnZero’s customers.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

West Monroe

MARCH 14, 2024

” This observation underscores the importance of not just chasing after the latest technology but focusing on innovation—and investments, whether resources, time, or money—that can truly drive business growth. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40