InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. Why Ask Customers for Reviews?

Examples 260

Examples Brands Strategy How To 260

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company. Be GREAT out there!

Employee Engagement 158

Employee Engagement Leadership Engagement Policies 158

Experience Investigators by 360Connext

AUGUST 19, 2020

It’s not uncommon in my experience coaching, consulting, and workshopping with business leaders to come across goals that are vague, impossible to quantify, or otherwise unhelpful. A SMIRC Customer Experience Goal is: Social. Your outcomes have to relate back to your overall business and leadership goals .

Customer Experience 265

Customer Experience Net Promoter Score NPS Effort Score 265

CloudCherry

MARCH 8, 2019

It is International Women’s Day, a day to honor and celebrate the achievements of women who inspire us in their own unique ways. To prove a point, this year on International Women’s Day, we want to acknowledge ‘the top 5 women CXOs’ who have inspired the world with their Customer Experience skills. Jeanne Bliss.

Chief Customer Officer 285

Chief Customer Officer Customer Experience Professionals Consulting Employee Experience 285

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

Customer Service 159

Customer Service How To Omni-Channel Video 159

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. Oh, so that’s customer service, right?”

Tips 282

Tips Customer Centricity Strategy Social Media 282

Lumoa

APRIL 17, 2018

We have been talking a lot about how important it is to take actions on customer feedback. Customer feedback is the essential unlimited source for development and inspiration for the whole company. Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally?

Feedback 295

Feedback Software Healthcare Training 295

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Retently

MARCH 29, 2023

This huge success actually shows us the big picture of how markets work. So how does the world’s NPS leader achieve such a high level of customer satisfaction? So how does the world’s NPS leader achieve such a high level of customer satisfaction?

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

SurveySensum

FEBRUARY 12, 2024

Take a moment to think about your local gym or the health club you frequent. How do you make it happen? Simple – by understanding what your clients envision and motivating them to achieve their fitness goals. In the realm of the fitness business, your clients are the compass guiding your journey to triumph.

Feedback 52

Feedback Trends Roadmap Industry 52

BlueOcean

DECEMBER 13, 2022

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. Oh, so that’s customer service, right?”.

Tips 208

Tips Customer Centricity Strategy Social Media 208

Customer Bliss

AUGUST 18, 2020

This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. With over 1500 customers across 30 countries. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . Identify Those With High EQ.

Customer Service 252

Customer Service Case Study Customers Interaction 252

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Uniphore

DECEMBER 6, 2021

Contact centers can have the best customer service agents and the latest and greatest technology. They can even implement superb customer experience strategies; but without an able and trustworthy leader at the helm, they will ultimately fail. Experience on the Frontline.

Contact Center 130

Contact Center Leadership Training Technology 130

Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. Highly engaged teams outperform the rest in business outcomes critical to your organization’s success. Yet managers continue to fall short. Yet managers continue to fall short.

Gamification 79

Gamification Contact Center Training Feedback 79

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. Oh, so that’s customer service, right?”.

Tips 182

Tips Customer Centricity Strategy Social Media 182

ShepHyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective.

Hospitality 140

Hospitality Guest Experience Advertising Culture 140

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? ” become part of our lives as customers? ” become part of our lives as customers?

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision).

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

COPC

JANUARY 10, 2023

By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, livepro We all know employee perceptions of how they are treated directly influence their feelings about their employer. Further, how customers feel they are serviced greatly impacts how they perceive your brand.

Financial 77

Financial First Call Resolution Customer Experience Employee Engagement 77

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. Software development is teamwork.

Software 52

Software Social Media Feedback Communication 52

ShepHyken

MARCH 11, 2022

Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. How do you become the type of company where people want to work? The simple answer is to start treating employees like you treat your customers.

Employee Experience 92

Employee Experience Hospitality Customers System 92

Beyond Philosophy

MARCH 28, 2024

Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” There is no silver bullet solution for improving Customer Experience. It’s understandable why clients want this silver-bullet solution to their experience problems. If only there were one.

CRM 78

CRM eBook Hotels Exercises 78

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience. And for that, all you need is an efficient employee feedback tool at your disposal.

Culture 52

Culture Feedback Survey Employee Engagement 52

BirdEye

MARCH 24, 2023

The following are some of the business development basics and benefits for any company: Customer acquisition and expansion of markets A solid business development strategy is integral to the acquisition and nurturing of new customers. It guides your team with steps and techniques to generate high-value leads that convert to customers.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. You may also know them as customer, audience, or marketing personas.

How To 110

How To Insurance Social Media Multi-Channel 110

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In the best of times and the hardest of times, gratitude is your key to rising above norms. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

Magellan Solutions

FEBRUARY 4, 2024

Frustrated by the disconnect between your investment and the actual sales opportunities generated? This innovative approach aligns incentives between your business and your provider, focusing on delivering results, not just activity. Between your brand and customers, there are the employees.

Call Center 52

Call Center Measurement Meeting Sales 52

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.

Customer Success 98

Customer Success Leadership Sports Resources 98

BirdEye

JULY 21, 2023

However, successful business outcomes via teamwork are only achievable if they work well together through cohesiveness. Increased team cohesion helps boost work satisfaction, success, and team member self-esteem. Table of contents What is team cohesion? Why does team cohesion matter? Why does team cohesion matter?

Competitive Advantage 52

Competitive Advantage Roadmap Groups Culture 52

Ecrion

AUGUST 12, 2020

The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX?

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

Team Support

APRIL 20, 2021

What brings meaning into your professional life —. A customer service vision statement is your opportunity to create more meaningful work, motivate employees, and improve their performance. Why Write a Customer Support Vision Statement? It’s a tool for setting the vision of achieving that positive impact on the world.

Customer Service 98

Customer Service How To Customers Feedback 98

ReviewTrackers

AUGUST 24, 2020

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach.

Customer Experience 124

Customer Experience Multi-Channel Social Media Touchpoint 124