Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. This year’s event features 37,000 attendees including 16,000 retailers representing 3,500 retail companies.

Retail 100

Retail Customer Experience Omni-Channel Trends 100

Oracle

OCTOBER 27, 2020

This virtual event is free to attend, with planned content including insights from Oracle Chairman and CTO, Larry Ellison, and other industry leaders on maximizing the value of every customer interaction by harnessing data to deliver the right message to the right customer at the right time. Mark your calendars! Agenda highlights.

Social Media 40

Social Media CRM Sales Groups 40

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Faced by the sudden collapse in travel, global brand Airbnb shifted to help their hosts offer online events to customers. Remote assistance is here to stay.

Self Service 109

Self Service Customer Service Video Engagement 109

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Experience Investigators by 360Connext

NOVEMBER 12, 2019

I recently attended the SAP Customer Experience Live event in Munich, Germany. I played the part of an “influencer” who had fun interviewing executives and discovering what’s next in customer experience for large enterprise organizations. Your customer’s journey is about as far from linear as you can get.

Brands 160

Brands Customer Journeys Technology Policies 160

Customer Bliss

FEBRUARY 1, 2019

Rhiannon stressed the importance of working with her PR and Marketing, and IT teams to collaborate and create the best online experience. Focusing on the digital experience for visitors meant looking at processes for buying tickets and memberships. You check for hours, what exhibits are available, ticket price, etc.

Customer Journeys 125

Customer Journeys Hospitality Training Culture 125

Oracle

NOVEMBER 5, 2019

As customers expect more engaging experiences with brands, that’s turning physical retail locations into another opportunity to deliver those experiences. Yet retail innovation is increasingly focused on exploring how data helps retailers develop a better customer experience. The changing face of service delivery.

Retail 76

Retail Innovation Self Service Conference 76

CSM Magazine

JUNE 14, 2023

To keep your online business thriving, be sure to monitor social media analytics and adjust your strategy based on the data. Creating Memorable In-Store and Online Experiences Personalized Customer Interaction Take the time to understand customers needs and preferences.

Customer Service 52

Customer Service Social Media CRM Retail 52

Comm100

FEBRUARY 1, 2023

With 68% of consumers saying that their online experience with brands needs to be made easier, higher education needs to take note. Every fall, the college hosts an open house event for prospective students to visit the college and connect with representatives.

Effort Score 215

Effort Score Wait Times Video Communication 215

Oracle

DECEMBER 17, 2018

Retailers are looking to their littlest guests to act as micro-influencers this holiday season by offering both in-store and online experiences for children— at no cost to the parent. Walmart is another retailer tapping into the child influence by offering physical and digital events to its youngest guests.

Retail 40

Retail Omni-Channel Consumers Trends 40

Hallmark Business Connections

AUGUST 11, 2021

While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby). Audiences aren’t trained to think of their online experiences with a brand separately from their offline experiences.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

NetBase

SEPTEMBER 3, 2020

The meteoric adoption of telehealth and our embrace of virtual worlds in the absence of in-person events are great examples. But in a shining display of adaptability, they put all of their resources behind quickly growing their nascent AirBnB Online Experiences , which saw it through the worst of the lockdowns.

Trends 105

Trends Fashion Travel Hospitality 105

CSM Magazine

NOVEMBER 22, 2023

The Way Forward Amidst Modern Struggles The modern retail environment is rife with challenges – from managing the high overheads of physical storefronts to navigating the unpredictable waters of global events like pandemics. However, amidst these challenges lies the undeniable promise of the digital realm.

Online Experience 52

Online Experience Retail e-support Groups 52

Magellan Solutions

OCTOBER 28, 2021

It is the multichannel sales approach that gives customers an integrated shopping experience. Promotional event. Online shopping from: – Desktop. – Mobile device. Believe it or not, aviation companies like Singapore Airlines can create a customer-centric omni experience. . Retail location.

Omni-Channel 52

Omni-Channel Contact Center Airlines Marketing 52

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. The sequence of events that led to the customer’s connection, is just as important as the call to customer services itself. This is why UX design is vital to satisfying our customers’ demands and needs.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

Innovative CX

JULY 1, 2020

We overlook the basics of experiencing what our customers experience when they interact and buy from us. We may not sense the perceived emotional response in our hard and fast data when customers become frustrated with their online experience or poor-quality packaging. This is not a one-time event. Close the loop.

Customer Experience 52

Customer Experience Customer Service Representative Customer Journeys B2C 52

Eptica

FEBRUARY 26, 2016

How can the physical store environment distinguish itself from an online experience? One approach is to take a leaf out of the internet retailers’ book and invest in technology – particularly robotics – that can help make the in-store experience as seamless and straightforward as shopping online.

Retail 48

Retail Customer Experience Apparel Ecommerce 48

SurveySparrow

FEBRUARY 9, 2024

A customer journey refers to the series of experiences or steps that your customer takes from the moment they learn about your brand, interact with it, and buy from you. Over 68% of all online experiences begin with a search engine. So, know the touchpoints (be it events, SM, ads, reviews, etc.)

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Maru Group

JANUARY 8, 2019

Yet online pioneers, including ASOS, are turning to the high street to bring even more convenience to their customers through their nationwide ASDA ‘toyou’ Click and Collect partnership. It means short-term discounting events do very little for both the customer experience and brand loyalty.

Customer Experience 56

Customer Experience Retail Customers Brands 56

Qualtrics

NOVEMBER 20, 2020

Complementing in-store sales and support with online experiences. Diverting people online with early-bird discounts. The pandemic drove 63% of consumers to buy more online , with health concerns being the main reason for their decision.

Retail 26

Retail Omni-Channel Brands Video 26

Beyond Philosophy

JUNE 11, 2015

For example, a lifestyle and weight management service company might work curation into their engagement program by having members compete by creating perfect combinations of healthy foods for breakfast, lunch and dinner, or special events like parties. Make progress and proficiency, rather than winning, the goal.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? Training, online events and webinars. We understand how important those consistent online gatherings become. The best athletes have coaches. The best CX leaders do, too.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

C Space

JUNE 10, 2019

OK sure, you might say that was an unprecedented event. They are at almost every local event sponsoring everything they can.” – H-E-B Customer. A challenge that all industries increasingly face (not just in Texas, but around the world) is how to maintain a human connection in an ever more digitized online experience and existence.

e-support 53

e-support Customer Centricity Multi-Channel Innovation 53

C Space

JULY 27, 2020

He noted that for the first time, the NBA is a “made-for-television event.” For fans not included in the Microsoft experience, a virtual cheering experience will be available on the NBA app and Twitter , which will be reflected on the in-game video board.

Brands 52

Brands Transportation Fashion Sports 52

ShepHyken

SEPTEMBER 6, 2021

My Comment: About two months ago I had the great opportunity to work with Amazon AWS as one of their speakers at their Contact Center Best Practices Event. State of the In-Store Experience [2021] by Bobby Marhamat. This short article has a summary of three important best practices that you should consider for your business.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. Each player took their shots from their own isolated home courts.

Brands 52

Brands Hospitality Hotels Healthcare 52

SmartKarrot

JUNE 23, 2020

A great product management strategy hovers around creating online experiences that satisfy business as well as personal needs. Special events, in-stores, blogs and exclusive product previews too can serve the need. Ascertain how the messaging should look like, is there any product demo available or who your ideal customers are.

Marketing 10

Marketing Company Social Media Strategy 10

Natalie Petouhof

SEPTEMBER 19, 2016

And millennials take online action all the time! 47% write about good online experiences. 70% would create a video and post it online or write a review about their experience with a company. 89% intentionally visit showroom to see product; then price compare & buy online at best price.

Wireless 40

Wireless Social Media Contact Center Study 40

ENGAGE.cx

SEPTEMBER 18, 2015

With mobile marketing, SMS, the online experience, credit card transactions, social interactions, email marketing, in-store experience, and call center interactions (whew!), Assembling complete customer profiles to improve customer experience starts with recognizing and understanding each customer at each touchpoint.

Omni-Channel 40

Omni-Channel Customer relationships Customer Journeys Call Center 40

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40

Pointillist

JUNE 15, 2018

Different customers will have different experiences and you will visually be able to see each one, the various touchpoints encountered and the actions taken from there. But experiences accumulate over time. collected in every event (purchase, web interaction, store visit, etc.). Overall, a well-oiled digital machine.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

SmartKarrot

NOVEMBER 11, 2021

It could entitle them to special product discounts, exclusive invites to offline events, and other compensation depending on your target audience. You can help them meet influencers or to a pop-up retail event for their family and friends. Provide a seamless online experience.

Brands 10

Brands How To Social Media B2B 10

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. Live or recorded?

ROI 105

ROI Multi-Channel Video Entertainment 105

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience.

Brands 52

Brands Travel Hotels Airlines 52