Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Thought leadership Jafar Adibi, head of AI and Data Science at Talkdesk, led a thought leadership session for press and analysts on why using AI as a tool to improve contact center efficiency is so simple, all you see is results.

Contact Center 78

Contact Center Roadmap Leadership Conference 78

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. to present to their leadership team. Webinars & Events Some event areas are limited to Khoros customers only. Don’t worry.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. We want to ensure Atlas offers our members comprehensive thought leadership and unique content with your future strategy in mind. Webinars & Events Some event areas are limited to Khoros customers only.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

West Monroe

MAY 21, 2023

Detect OSS security vulnerabilities Leadership teams should begin with the low-hanging fruit: Getting a bigger picture of how much outdated OSS their architecture relies on. Event log management tools can also supplement these security efforts by sending real-time notifications about cyberattacks to key employees.

Software 52

Software Leadership e-support Data 52

Customer Bliss

APRIL 11, 2018

Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. While working with Calgary Stampede, an outdoor rodeo and festival in Canada, Jackie realized that an in-person experience doesn’t necessarily begin when the gates to an event opens.

Customer Experience 135

Customer Experience How To Healthcare Hospitality 135

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Alternatively, their education and certifications scream out a completely different skill set than the leadership track they so desperately want to target. And even disqualify them. Contact me.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

Oracle

AUGUST 21, 2018

“Building on the success of the North America event, our goal is to bring Oracle Commerce [ATG and Endeca] and Oracle Commerce Cloud users together for two days of in-depth talks on the Commerce platform.”

Conference 44

Conference Groups Roadmap Leadership 44

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Leadership roadblocks. All Rights Reserved. How to build cyber resiliency in six steps.

Exercises 52

Exercises Roadmap Leadership Technology 52

Gainsight

APRIL 14, 2022

Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. But most companies have their CS Ops lead reporting to the CS leadership—Chief Customer Officer, VP of Customer Success—the COO or the CRO. . Another great move! Well done! .

Chief Customer Officer 52

Chief Customer Officer Leadership Report Customer Success 52

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. IBM uses authentic leadership and abides by a work-from-home pledge. The event, held in Nashville, also served as a celebration of Forrester’s Principal Analyst and CX guru Harley Manning , who announced his retirement.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Leadership roadblocks. All Rights Reserved. How to build cyber resiliency in six steps.

Exercises 40

Exercises Roadmap Leadership Technology 40

Gainsight

OCTOBER 16, 2020

At our first-ever Pulse for Product event, we got inspired by this idea of video games, the nostalgia of 8-bit classics, the 90s (or really any year excluding 2020 – the bar is low), and leveling up (which ultimately became our theme for the event). That’s why we created four tracks for this event.

Strategy 59

Strategy Video Software Leadership 59

Gainsight

APRIL 8, 2020

Plus, trips for our quarterly product reviews with leadership. You can use the same technique for building your product roadmap. Set aside time for online discussions with your executives, developers, marketers, sales teams, and other stakeholders to keep them updated on plans and roadmaps. Tools I Use.

Tools 52

Tools Travel Roadmap Course 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

SmartKarrot

MARCH 31, 2023

By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Create and keep up-to-date monthly reports on actual data and forecasting (e.g.,

Customer Success 19

Customer Success Leadership Hotels Roadmap 19

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Typically, the CXO is a member of the senior leadership team and is responsible for ensuring the customer experience is integrated across the entire company.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Centercode

APRIL 15, 2020

The conference is available in its entirety to watch on-demand for free , but here are the biggest highlights from the world’s largest event for customer testing professionals. Meet Ted, Centercode’s Newest Team Member. Inside Today’s Industry-Leading Programs.

Conference 69

Conference Tips Roadmap Culture 69

Strativity

MARCH 6, 2020

You and your team have been steadfast and rigorous in your commitment to the transformation process, from the first brainstorming sessions through co-creating your ideal CX, and educating your leadership and staff. After months of planning and design, you have thorough alignment with your team and a detailed roadmap. .

Consulting 52

Consulting How To Roadmap Leadership 52

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SmartKarrot

MARCH 31, 2023

By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Create and keep up-to-date monthly reports on actual data and forecasting (e.g.,

Customer Success 15

Customer Success Leadership Hotels Roadmap 15

ChurnZero

JULY 2, 2020

They see the thought leadership content and best practices we share with our customer base. Monitoring the events or webinars your customers attend, if their executive team reads product roadmap updates, the best practices your customers are reading, or what feature requests they’re submitting.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

Marketing 29

Marketing Government Leadership Automotive 29

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Chadwick Martin Bailey

OCTOBER 9, 2020

This was a resounding message throughout JPMorgan Chase’s Women’s Leadership Day —an annual event to fuel female ambition and advance financial equality for all. We should be optimistic because the opportunities for further progress have been identified, and we’re building a roadmap forward. INVESTMENT.

Roadmap 40

Roadmap Financial Healthcare Consumers 40

ChurnZero

MARCH 31, 2020

Monitoring key customer events—like login activity which signified a company may still be open for business—and geolocation trends in ChurnZero. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

SmartKarrot

DECEMBER 1, 2022

Role: Head of Customer Success Location: Remote, United States Organization: GoodTime.io As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics.

Customer Success 19

Customer Success Roadmap Metrics Customers 19

SmartKarrot

FEBRUARY 16, 2023

communicating regular updates and significant milestones to senior leadership. On product roadmaps as well as campaigns and events, work closely with marketing and product strategy. unite teams under a common strategic plan (organization, priorities, roadmaps, management focus, resources).

Customer Success 19

Customer Success Roadmap Customers Groups 19

Qualtrics

FEBRUARY 6, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Design a data-driven product roadmap. The Product Event Chicago. An Event Apart Seattle. Gather and measure feedback at every stage of development.

Conference 33

Conference Management Innovation Roadmap 33

Gainsight

APRIL 17, 2019

I fully believe in the concept of servant leadership. I meet with one to two feature teams a week to review their recent progress and the roadmap. While planning an event. I like to think of the data I’m getting as coming through a one-way, semi-permeable layer. But what does a CEO need? In reviewing a feature.

B2C 79

B2C Software Roadmap Meeting 79