InMoment XI

SEPTEMBER 6, 2022

If you want to get to know someone, the best way to get an accurate assessment is to ask them questions yourself. You may want to know what they like and don’t like, what makes them happy, sad, or angry, how they feel about specific topics, or anything else that gives you greater insight into their personality. The same is true when you’re trying to understand market research ; having an accurate assessment of your audience and their buying patterns will make all the difference when it comes to

Groups 493

Groups Survey Analysis Data 493

Totango

SEPTEMBER 6, 2022

What Is a QBR? How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time.

Meeting 105

Meeting Comparison Guidelines Analysis 105

The DiJulius Group

SEPTEMBER 6, 2022

There is irrefutable evidence that the best customer experience brands from every industry outperform their competitors and the stock market by a significant margin, in any economy—yet often there are regrets about the customer experience that CEOs have on their deathbed, having been caught up in the short-term artificial gains. When profits are the sole.

Customer Experience 108

Customer Experience Groups Industry Brands 108

Adrian Swinscoe

SEPTEMBER 6, 2022

This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd. Today, businesses are realising that a top-notch customer experience is the […]. The post How to protect your business from loyalty fraud first appeared on Adrian Swinscoe.

Loyalty 98

Loyalty How To Management Customer Experience 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Team Support

SEPTEMBER 6, 2022

Raise your hand if you’ve heard that your business needs to be customer centric. Now raise your hand if your business is customer centric. If you didn’t raise your hand at all – and not only because you are in a public space and are wary of strangers seeing you perform erratic movements – then you better quickly learn why your B2B business needs to be customer centric.

Customer Centricity 98

Customer Centricity B2B eBook Culture 98

Middlesex Consulting

SEPTEMBER 6, 2022

When your employees or representatives interact with a customer or prospect, they leave an impression about your business. A brand is the memory of all these experiences. Training and then certifying all the people who create the memories is the best way to ensure that your customers and prospects have the most positive interactions. To read […].

Company 78

Company Consulting Training Brands 78

AWS Machine Learning

SEPTEMBER 6, 2022

When most people think of using machine learning (ML) with audio data, the use case that usually comes to mind is transcription , also known as speech-to-text. However, there are other useful applications, including using ML to detect sounds. Using software to detect a sound is called audio event detection , and it has a number of applications. For example, suppose you want to monitor the sounds from a noisy factory floor, listening for an alarm bell that indicates a problem with a machine.

Training 76

Training Examples Data Measurement 76

ShepHyken

SEPTEMBER 6, 2022

Creating a Frictionless Customer Experience. How to Engage the “Whole of Business” to Solve Customer Issues. Shep Hyken interviews Bill Price, Amazon’s first global vice president of customer service, founder and president of Driva Solutions , and co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. He shares how organizations can engage the “whole of business” to create a frictionless experience.

Net Promoter Score 64

Net Promoter Score Effort Score Analysis Consulting 64

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. The Web3 innovation of NFTs (Non-fungible tokens) is not going anywhere. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. It will take time for NFTs to move to be consumer-friendly because of what has preceded them.

Consumers 69

Consumers Entertainment Groups Technology 69

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Magellan Solutions

SEPTEMBER 6, 2022

IS IT TIME TO OUTSOURCE YOUR BUSINESS OPERATIONS? Today, there are several resources available to support and assist businesses. Business outsourcing can be a huge asset to your organization if you’re feeling overburdened or if you have a lot of work that you feel you are spending too much time on. There will be a time in every business when you must determine whether to explore outsourcing or not.

Social Media 75

Social Media e-support Financial Groups 75

Perkville

SEPTEMBER 6, 2022

You can now integrate Epifany with Perkville to encourage feedback.

Feedback 97

Feedback Customers 97

Helpware

SEPTEMBER 6, 2022

Healthcare companies, no matter the nature of their business, their individual specializations and fields, and the products and services they offer, face a unique set of challenges. Their processes are dynamic and ever-changing, operations are prone to growth spurts that can quickly strain healthcare resources, and their personnel operate 24 hours a day, seven days a week.

Healthcare 61

Healthcare Resources System Customers 61

NobelBiz

SEPTEMBER 6, 2022

How to reduce call center attrition rate? Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition. First, it is paramount to view the tedious work for the contact center agents. When clients contact customer service, it is typically because they have a problem or want information.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Strativity

SEPTEMBER 6, 2022

By Aisha Malik in TechCrunch. TikTok announced today that it’s launching a new commerce ad suite called “Shopping Ads” to make it easier for brands to advertise on the platform. The company is currently testing three formats of Shopping Ads, including Video Shopping Ads, Catalog Listing Ads and LIVE Shopping Ads. The new Video Shopping Ads allow advertisers to highlight one or more products in their in-feed video ads in a way that amplifies product discovery and purchase intent.

Advertising 52

Advertising Video Brands Study 52

2020 Research

SEPTEMBER 6, 2022

As consumers demand more control over who uses their data, organizations like Google and Apple are pulling back on cookies and other tracking activities. Marketers have no choice but to shift away from third-party data sources, but they still need access data to inform their strategies and best serve their customers. That’s where first-party data comes in. .

Data 52

Data Strategy Marketing eBook 52

Strativity

SEPTEMBER 6, 2022

By Andrew Hutchinson in SocialMediaToday. TikTok has shared the second installment of its ‘’ Path-to-Purchase’ Report , which takes a deeper dive into how TikTok clips drive consumer action, and the key elements that improve marketing performance in the app. The first part of the report, which TikTok published back in February , looked at how TikTok users discover and engage with brands via the app.

Report 52

Report Brand Values Brands Trends 52

Inbenta

SEPTEMBER 6, 2022

One of the first questions that arises when envisioning a new conversational AI project is how much time it’s going to take to have it up and running. Some underestimate implementation times when it comes to chatbot solutions, but also, the time needed to achieve good results. Although return on investment (ROI) is always a key metric, if your project takes months or a year to be completely functional, the value of the investment might decrease.

Chatbots 52

Chatbots Marketing Insurance Self Service 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

DemandJump

SEPTEMBER 6, 2022

You want your business’s website to be fresh, innovative, and on trend. Website content that hits these marks can not only inspire your current audience, but perhaps also draw in a few new faces.

Trends 52

Trends Innovation 52

Advantage Communications

SEPTEMBER 6, 2022

With Labor Day behind us, the holiday season is quickly approaching, which means it’s time to start thinking about ramping up your call center for seasonal increases in demand. Without preparing your customer service program, you may fail to meet customer expectations and even potentially lose sales - resulting in lower profits.

Call Center 52

Call Center How To Customer Expectations Meeting 52

Lithium

SEPTEMBER 6, 2022

Hello Atlas members! If you haven't signed up to receive the Customer Newsletter , you're missing out on the latest greatest from Khoros! Sign up today! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Roadmap 52

Roadmap Groups Tips Video 52

Kapta Customer Success

SEPTEMBER 6, 2022

I really enjoyed working with Ed Powers on his KAMGenius course , Brain Friendly Key Account Management (that's me holding a model of a brain in the image above). I learned a lot from him about the importance of knowing how your customer’s brain makes decisions and how their feelings translate to purchasing behaviors. I found it interesting how customers think about value and expectations, and what makes something memorable.

Management 52

Management Course Customers 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

CSM Magazine

SEPTEMBER 6, 2022

Are you a construction business owner who is looking for ways to generate more leads? If so, you’re in luck! In this blog post, we will discuss some of the best lead generation tips and strategies for construction businesses. We will also provide some helpful tips on how to convert leads into customers. So, whether you are just starting out or you have been in business for a while, read on to learn more!

Tips 52

Tips Strategy Social Media Conference 52

Blake Morgan

SEPTEMBER 6, 2022

? ? ? ?. The goal of customer experience is always to make customers’ lives easier and better. And a huge part of achieving that goal is solving problems for your customers and their communities. But taking a stance and getting involved in the community to solve problems is challenging for some brands. Kofi Amoo-Gottfried, DoorDash’s first-ever CMO, says the key is to find what is authentic to your brand.

Video 52

Video Brands Customer Experience Customers 52

CSM Magazine

SEPTEMBER 6, 2022

Growing a business from the ground up takes hard work, perseverance, and passion. You’ll not only need to develop a firm understanding of the market, finances, and technologies, but you may also need to overcome various challenges you never expected. Focus, research, and careful planning could help your company attract many customers, avoid potential problems, and become an industry leader.

Social Media 52

Social Media How To Policies CRM 52

NobelBiz

SEPTEMBER 6, 2022

it is paramount to view the tedious work for contact center agents. When clients contact customer service, it is typically because they have a problem or want information. Agents must face complex or redundant situations, deal with disgruntled customers, all while maintaining their own performances. As a result, many agents are exhausted, and attrition rates are skyrocketing.

Call Center 52

Call Center Contact Center Customer Service Customers 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Russel Lolacher

SEPTEMBER 6, 2022

In this episode of Relationships at Work, Russel chats with organizational consultants and compensation experts Crystal Henrickson and Annika Reinhardt on the role of employee compensation in professional development and workplace culture. A few reasons they are awesome – They are the co-founders of Talent Collective, a consulting agency helping organizations grow their talent through effective coaching, compensation planning and career design.

Consulting 52

Consulting Communication Employee Experience Culture 52

SmartMessage Blog

SEPTEMBER 6, 2022

One of the most comprehensive ways to come together and interact with your customers is End to End Marketing. It is an integrated marketing approach aiming seamless customer experiences using different channels and touchpoints. How to Do End-to-End Marketing? An end-to-end marketing strategy that covers different campaigns and channels requires coordinating different mechanisms.

Marketing 56

Marketing Study Social Media Roadmap 56

My Customer

SEPTEMBER 6, 2022

NNet Promoter Score is one of the most popular CX metrics organizations use to measure Customer Loyalty. It involves a simple survey asking. 6th Sep 2022. By KaumudiTiwari Digital Marketing Lead.

Net Promoter Score 52

Net Promoter Score NPS Metrics Loyalty 52