article thumbnail


SAP Customer Experience

The SAP Download Manager is a free tool that allows you to download multiple files simultaneously, or to schedule downloads to run at a later point in time. You can download the SAP products that are associated with your S-user ID. Downloading files requires the Software Download authorization; to request.

article thumbnail

3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. These new behaviors will impact how your employees treat customers, ultimately driving positive change and growth.

Resources 268

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Business strategy template examples, plus free downloads


The post Business strategy template examples, plus free downloads appeared first on Birdeye Customer Experience Management. With a well-crafted strategic plan in place, you’ll have a roadmap to success and a way to monitor your progress along this exciting journey.

article thumbnail

Changes in Consumer Habits | Download the Report


Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings.

Consumers 173
article thumbnail

The New Digital Landscape for Next-Gen CX

Download today to find stats on customers moving from first gen to next gen digital. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. See how to meet your customers where they're at with a digital-first strategy.

article thumbnail

3 Actions to Unite Internal and Customer-Facing Departments + Downloadable Audit

Customer Bliss

Download it to take it for yourself. At the end of this keynote session, we did a workshop using the audit of 32 questions to define how beloved of a company you are and if you are earning admirable growth based on behaviors defined in my new book, Would You Do That To Your Mother. As a gift to you, I have made that same audit available here.

Customers 185
article thumbnail

Answers to Some of Your Most Pressing CX Questions Are Just a Download Away

NICE inContact

If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. You won’t be disappointed!

article thumbnail

The Innovator’s Guide to the Digital-first Contact Center

Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities.

article thumbnail

The US Customer Experience Decision-Makers' Guide 2022-23

Download today to learn the key steps to improve your customer experience strategy! Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.

article thumbnail

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.

article thumbnail

Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?

article thumbnail

The 2019 Technographic Data Report for B2B Sales Organizations

Download the report to learn more! In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

article thumbnail

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Find out how by downloading the whitepaper today! AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX.

article thumbnail

The Ultimate Guide to Executive Recruiting

Get ready to hire executives by downloading today! That is why building a strong framework for executive hiring that maximizes efficiencies while minimizing cost and time to hire is important. In this eBook, learn: The Discovery Processes. How to Source Talent. Ways to Reach Best-fit Candidates.

article thumbnail

Driving Business Value with Contact Center and UC Integration

Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.