3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Are you doing all that you can to help your company earn customer-driven growth?

Download lastminute.com Case Study

Optimove

The post Download lastminute.com Case Study appeared first on Optimove

3 Actions to Unite Internal and Customer-Facing Departments + Downloadable Audit

Customer Bliss

Download it to take it for yourself. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis.

Fix Your Weakest Link: Downloadable Customer Experience Checklist

Smarter CX

The post Fix Your Weakest Link: Downloadable Customer Experience Checklist appeared first on SmarterCX. You’ve heard the phrase, “a chain is only as strong as its weakest link.”

The Customer-Powered Enterprise Playbook

Have You Downloaded “The 2015 Customer Experience Outlook”?

Customer Bliss

Download your free copy of the ebook. I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers. Make the ebook a part of your customer experience toolkit. You’ll also find articles from: B.

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Get the Enalyzer app without downloading it

Enalyzer

As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it. Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score in Excel NPS is calculated using […].

3 Leadership Buzzwords that Exist for the Best Reasons

360Connext

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformation

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score NPS is calculated using the responses […].

The Top 3 Ways to Forecast for Your Contact Center

calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM). professionals are judged—some go so far as to say. it’s the foundation of contact center scheduling. But it’s not always easy. In fact, forecasting can.

[Free download] The Ultimate Digital Voice of the Customer Buyer's Kit

iPerceptions

Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and reputation than the brands themselves. Customer Experience

You Need to Know the TRUTH About Customer Empathy!

360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles.

3 Leadership Buzzwords that Exist for the Best Reasons

360Connext

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree.

You Need to Know the TRUTH About Customer Empathy!

360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

200 Amazing Customer-Obsessed Topics and More!

360Connext

Blog Customer Experience customer service Featured audio authors business c-suite download iTunes podcast podcasting radio thought leadersI’ll be honest.

The Essential Guide to Launching your Customer Success Program Successfully

CSM Practice

In fact, you can download the eBook here: [link]. Blog DownloadAs the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need to quickly shift from support ticket escalations to delivering on business outcomes.

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Why Delivering on Your Customer’s Desired Business Outcomes Results in Churn

CSM Practice

For proven tactics to help you navigate through a strategic meeting with your client that would increase perceived value and place your client on the path of value maximization please download CSM Practice issued “ 6 Steps to Capturing Business Outcomes” Cheat Sheet.

Voice of the Employee: A global study establishing the essential role of employee voice

MyCustomer

Download this Research

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Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Research report: The role of employee feedback in CX

MyCustomer

Download this Research

How to use customer journey maps as a strategic customer experience tool

MyCustomer

Download the eBook

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Enhancing agent engagement: 5 WEM strategies to drive better customer experience

MyCustomer

Download this Report

The Ultimate Customer Experience Infographic, 2015

Experience Matters

Here are links to: Download a printable infographic (.pdf). Download a printable 18″ x 24″ poster (.pdf). Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Customer experience Infographic ROI of Customer Experience

The Untapped Value of Employee Engagement (Infographic)

Experience Matters

If you like the infographic, then here are some other download formats that are made for prinintg: Click here to download the.pdf. Click here to download a 18″ x 24″ poster (.pdf). Click here to download a 18″ x 24″ poster (.png).

2017 Customer Experience Trends (Video and Infographic)

Experience Matters

In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed We recently published our annual listing of CX trends.

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2017 Customer Experience Trends (Video and Infographic)

Experience Matters

In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed We recently published our annual listing of CX trends.

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Customer Experience Needs More Emotion (Infographic)

Experience Matters

If you like this infographic, then you can download this version in.pdf or download a 18″ x 24″ poster version ). As the title of this post says, CX needs more emotion.

Mastering Customer Experience Metrics (Infographic)

Experience Matters

You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png As an organization’s customer experience efforts mature, CX metrics become a critical guidepost for all of its activities. png format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf

The Ultimate CX Infographic, 2018

Experience Matters

Here are links to download different versions of the infographic: Infographic: in .jpg Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format. The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Customer experience Infographic ROI of Customer Experience

The Six Laws of Customer Experience (Video)

Experience Matters

I published the 6 Laws of CX several years ago, yet it remains equally relevant today and is one of the most popular documents about customer experience, with over 100K downloads. For more information, take a look at the 6 Laws of CX Infographic or download the free eBook.

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Employee Engagement Primer (Infographic)

Experience Matters

You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […]. One of Temkin Group’s four CX core competencies is Employee Engagement. That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. I hope you enjoy it.

Five Steps to Uncovering the Real Customer Experience Journey

MaritzCX

Download the free ebook here. This post comes from chapter 8 of MaritzCX’s new book Customer Experience is Your Business. When I was growing up, a 50-cent, bottomless cup of coffee was the norm.

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15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg Last month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.” jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format. The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®.

10 Customer Experience Factoids from 2014 (Infographic)

Experience Matters

Click here to download a 18″ x 24″ poster version (.jpg). I looked through Temkin Group’s 2014 research and picked out 10 interesting factoids. It was difficult to narrow down to 10 items that collectively provide a sense of the state of customer experience.

Surfacing Hidden Patterns from Your CX Data

MyCustomer

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