3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Are you doing all that you can to help your company earn customer-driven growth?

Download lastminute.com Case Study

Optimove

The post Download lastminute.com Case Study appeared first on Optimove

3 Actions to Unite Internal and Customer-Facing Departments + Downloadable Audit

Customer Bliss

Download it to take it for yourself. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis.

Download Rush Street Case Study

Optimove

The post Download Rush Street Case Study appeared first on Optimove

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Download Sweaty Betty Case Study

Optimove

The post Download Sweaty Betty Case Study appeared first on Optimove

Have You Downloaded “The 2015 Customer Experience Outlook”?

Customer Bliss

Download your free copy of the ebook. I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers. Make the ebook a part of your customer experience toolkit. You’ll also find articles from: B.

eBook 155

Fix Your Weakest Link: Downloadable Customer Experience Checklist

Smarter CX

The post Fix Your Weakest Link: Downloadable Customer Experience Checklist appeared first on SmarterCX. You’ve heard the phrase, “a chain is only as strong as its weakest link.”

What Is A Customer Journey Map? (Free Downloadable Template)

Feedbackly

Download your FREE Customer Journey Map Template: Download template. Free Downloadable Template) appeared first on Feedbackly Blog.

Get the Enalyzer app without downloading it

Enalyzer

As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it. Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.

Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score in Excel NPS is calculated using […].

3 Leadership Buzzwords that Exist for the Best Reasons

360Connext

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformation

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score NPS is calculated using the responses […].

You Need to Know the TRUTH About Customer Empathy!

360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles.

Optimizing Customer Experience Data to Drive Business Success

[Free download] The Ultimate Digital Voice of the Customer Buyer's Kit

iPerceptions

Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and reputation than the brands themselves. Customer Experience

3 Leadership Buzzwords that Exist for the Best Reasons

360Connext

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree.

You Need to Know the TRUTH About Customer Empathy!

360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.

200 Amazing Customer-Obsessed Topics and More!

360Connext

Blog Customer Experience customer service Featured audio authors business c-suite download iTunes podcast podcasting radio thought leadersI’ll be honest.

How to Improve Customer Experience in an Era of Choice

HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. EXPERIENCE IN AN. ERA OF CHOICE HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 2 It doesn’t matter if you’re a large enterprise, small business, or solo.

Charging for Customer Success Services | How to develop your monetized services strategy without increasing churn

CSM Practice

If you need additional help, download this cheat sheet or contact us at CSM Practice to learn more about how we helped other customers develop their customer success monetized service strategy. Customer Success is key to customer satisfaction, account expansion, and advocacy.

The Essential Guide to Launching your Customer Success Program Successfully

CSM Practice

In fact, you can download the eBook here: [link]. Blog DownloadAs the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need to quickly shift from support ticket escalations to delivering on business outcomes.

eBook 52

Why Delivering on Your Customer’s Desired Business Outcomes Results in Churn

CSM Practice

For proven tactics to help you navigate through a strategic meeting with your client that would increase perceived value and place your client on the path of value maximization please download CSM Practice issued “ 6 Steps to Capturing Business Outcomes” Cheat Sheet.

Voice of the Employee: A global study establishing the essential role of employee voice

MyCustomer

Download this Research

Study 57

The Customer-Powered Enterprise Playbook

Decipher the path to personalisation so you can get moving now

MyCustomer

Download the eBook

eBook 40

Communication preferences: Why consumer behaviour in the UK is changing and how to adapt

MyCustomer

Download this Whitepaper

Communication preferences: How consumer behaviour is changing and how to adapt

MyCustomer

Download this Whitepaper

How consumer behaviour is changing and how to adapt

MyCustomer

Download this Whitepaper

The Top 3 Ways to Forecast for Your Contact Center

calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM). professionals are judged—some go so far as to say. it’s the foundation of contact center scheduling. But it’s not always easy. In fact, forecasting can.

A quickfire guide to supercharging your personalisation

MyCustomer

Download the eBook

eBook 40

Ten personalisation tactics

MyCustomer

Download this Whitepaper

40

Research report: The role of employee feedback in CX

MyCustomer

Download this Research

How to use customer journey maps as a strategic customer experience tool

MyCustomer

Download the eBook

eBook 40

Enhancing agent engagement: 5 WEM strategies to drive better customer experience

MyCustomer

Download this Report

The Ultimate Customer Experience Infographic, 2015

Experience Matters

Here are links to: Download a printable infographic (.pdf). Download a printable 18″ x 24″ poster (.pdf). Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Customer experience Infographic ROI of Customer Experience