Changes in Consumer Habits | Download the Report

IntouchInsight

Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings

Report 195

Download our Free CSAT Toolkit

GetFeedback

Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator. Tools

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3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Are you doing all that you can to help your company earn customer-driven growth? The key word here, is, earn. You can earn customer growth by anticipating their needs, extending patience, and showing respect at all times.

Download lastminute.com Case Study

Optimove

The post Download lastminute.com Case Study appeared first on Optimove

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

Consumer Insights PDF: Downloadable Custom Insights

DemandJump

Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion. Consumer Insights Organic Search

Download Sweaty Betty Case Study

Optimove

The post Download Sweaty Betty Case Study appeared first on Optimove

3 Actions to Unite Internal and Customer-Facing Departments + Downloadable Audit

Customer Bliss

Download it to take it for yourself. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Answers to Some of Your Most Pressing CX Questions Are Just a Download Away

NICE inContact

If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. Does your company have a true understanding of what your customers want, need and think? Specifically, how do your customers feel about your customer service? Have they embraced your new, leading-edge, AI-enabled chatbots? How about the latest digital channels?

Have You Downloaded “The 2015 Customer Experience Outlook”?

Customer Bliss

Download your free copy of the ebook. I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers. Make the ebook a part of your customer experience toolkit. You’ll also find articles from: B.

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The Modern Customer Success Playbook

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!

How to Download a Facebook Video: The Complete Guide

SurveySparrow

But how exactly do you download a Facebook video to achieve that purpose? Anyway, before delving into that matter, let’s see why most of us want to download a Facebook video. Why Download a Facebook Video? How to Download a Facebook Video? Press the Download button.

Video 52

Business surveys – 16 free questionnaire templates you can download

Qualtrics

Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template. Download your free post-event feedback survey template. Download your free customer service survey template.

NPS 28

Fix Your Weakest Link: Downloadable Customer Experience Checklist

Smarter CX

The post Fix Your Weakest Link: Downloadable Customer Experience Checklist appeared first on SmarterCX. You’ve heard the phrase, “a chain is only as strong as its weakest link.” ” In customer experience, an exposed weak link—whether it’s marketing, service, or even your employees—can mean the difference between winning and losing customers to competitors, despite having the best product or service offer.

What Is A Customer Journey Map? (Free Downloadable Template)

Feedbackly

Download your FREE Customer Journey Map Template: Download template. Free Downloadable Template) appeared first on Feedbackly Blog. Insight customer customer experience customer feedback Customer journey customer journey map customer journey mapping cx download feedback map Marketing template

A Proven Guide to Recruiting Passive Candidates

It's a simple, frustrating truth that you can't predict everything when it comes to recruiting for businesses. At some point in your role as a recruiter - perhaps more frequently than not - you'll need to fill a position quickly and you'll look for active recruitment strategies to do it. However, it's not efficient or cost-effective to be in the active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline. Download the guide for tips that can help you build a recruitment strategy that attracts both active and passive candidates for the best possible mix.

Get the Enalyzer app without downloading it

Enalyzer

As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it. Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.

FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies

Feedbackly

For eCommerce, this puzzle can be very complex or it can be very straight forward – The post FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies appeared first on Feedbackly. Insight customer feedback Customer journey customer journey map download ecommerce feedback feedbackly free insight learn templateA customer journey map is like a puzzle.

Free Download: Sample 30-60-90 day plan; playbook for Customer Success Managers

SmartKarrot

The post Free Download: Sample 30-60-90 day plan; playbook for Customer Success Managers appeared first on SmartKarrot l Comprehensive Customer Success. Goes without saying, overcoming a new job’s learning curve could put a lot of pressure on you.

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score in Excel NPS is calculated using […].

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score NPS is calculated using the responses […].

[Free download] The Ultimate Digital Voice of the Customer Buyer's Kit

iPerceptions

Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and reputation than the brands themselves. Customer Experience

Want Greater CX Success? Build Your CX Success Statement

Experience Investigators by 360Connext

Brand Culture downloadable time-sensitiveWhat Does CX Success Look Like in Your Organization? “Our top CX goal is to create an all-around customer experience.” ” Sure, this sounds nice… But when you really think about it, it doesn’t really say much, does it?

3 Leadership Buzzwords that Exist for the Best Reasons

Experience Investigators by 360Connext

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree.

Best Practices for Marketing Database Cleanse

Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives.

You Need to Know the TRUTH About Customer Empathy!

Experience Investigators by 360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.

Pandemic Impact on SaaS Customer Success (Survey Results)

CSM Practice

Download our FREE COVID-19 Customer Success Checklist , essential guide for your teams working remotely and for those preparing to return to the office. (Week of May 10, 2020).

You Need to Know the TRUTH About Customer Empathy!

Experience Investigators by 360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.

200 Amazing Customer-Obsessed Topics and More!

Experience Investigators by 360Connext

Blog Customer Experience customer service Featured audio authors business c-suite download iTunes podcast podcasting radio thought leadersI’ll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about customer experience and customer service? And yet… Week after week, episode after episode…we kept talking!

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

3 Leadership Buzzwords that Exist for the Best Reasons

Experience Investigators

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformation

CSM Team Performance Metrics That Matter

CSM Practice

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey.

How To Capture Business Outcomes During a Quarterly Business Review (QBR)

CSM Practice

Download the “6 Steps to Capturing Business Outcomes” cheat sheet to help you get started. You can download it for free here. Blog Download Video blog business outcomes churn CSM customer accountability customer success customer success executives customer success journey QBR Quarterly Business ReviewThe subscription model has changed everything. In reality, it has put all the power in the customer’s hands. This is the power of choice.

FREE TEMPLATE – Customer Journey Map Template for Retail

Feedbackly

Insight customer feedback Customer journey customer journey map download feedback feedbackly free insight learn templateYour customer’s journey is always unique from other companies and A customer journey map is like a puzzle. Every touchpoint slots into your customer. The post FREE TEMPLATE – Customer Journey Map Template for Retail appeared first on Feedbackly.

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

Customer Success Financial Metrics That Matter

CSM Practice

Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success.