NICE inContact

OCTOBER 19, 2021

Download our new eBook, Change Management Blueprint for Contact Center Digital Transformation, for expert advice about change management best practices. Creating a customer-centric contact center can create some significant, disruptive changes for your employees. Leading them to the end state requires a thoughtful and organized approach.

Customer Centricity 241

Customer Centricity Contact Center eBook Technology 241

TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. Integrating Visual Engagement Technology in Your Field Service Strategy.

Self Service 109

Self Service Technology Engagement Telecommunications 109

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. Use technology and data in new and productive ways. Download it now. Capture and leverage valuable knowledge before it’s too late.

Technology 59

Technology Strategy Analytics Government 59

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

Innovation 109

Innovation How To Sports Video 109

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. The art of quiet evangelism in the noisy world of technology marketing GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. Not a TM Form. Internal or External. Not a TM Form.

Technology 66

Technology CRM eBook Customer Service 66

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

Technology 62

Technology Customer Service eBook Chatbots 62

BlueOcean

SEPTEMBER 18, 2023

It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP. Fill out the form below to download your copy. The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care.

eBook 177

eBook Customer Care Contact Center Technology 177

CSM Magazine

JANUARY 17, 2022

With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021. Social media apps TikTok, Facebook, and Instagram ranked as the top 3 most downloaded apps in the USA and you can click here to see more about the rest of the list.

Customer Service 52

Customer Service Social Media Entertainment Communication 52

Interactions

JUNE 29, 2023

Today that means harnessing the power CX technology and human interaction. To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023 and compiled the results in a report entitled “CX and the Consumer: Pitfalls and Possibilities.”

Interaction 62

Interaction Technology Customer Service Chatbots 62

2020 Research

NOVEMBER 16, 2022

It is essential for technology leaders to design research for product development that targets the right customer segments and asks the right questions. The post Developing a Consumer Insights Strategy for Technology Leaders appeared first on Schlesinger Group. Achieve this with a thoughtful consumer insights strategy.

Consumers 52

Consumers Technology Strategy Groups 52

West Monroe

JULY 5, 2023

Read on to learn what can happen when trust goes wrong—and what organizations can do to bolster their operational technology and subsequently their customers’ trust. Severe weather conditions—and outdated technology. The result? Customer distrust and significant financial loss. For example, last year, a U.K.

Technology 52

Technology Airlines Financial Hospitality 52

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Here are 4 key technologies – already widely used in other industries – that can help consumers enjoy independent, effortless, frustration-fee service and support. Leading manufacturers are already making use of this technology. billion market by 2024.

Self Service 138

Self Service Technology Wireless eBook 138

InMoment XI

AUGUST 17, 2023

To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. Improve Your Net Promoter Score If you are unsure whether your existing CX technology vendor can help you achieve these goals, we would be happy to talk to you about how we can assist you.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

AUGUST 8, 2023

As we make our way forward with new CX technologies and approaches, survey fatigue remains a key operational concern. Download for free today! In the world of customer experience , surveys have been a reliable feedback-collecting source for decades.

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

CSM Magazine

JULY 6, 2021

As such, businesses are set to spend $641 billion on customer experience technologies by 2022. Some ordering systems don’t even require customers to download an app. Personalized product recommendations, drawing on cutting-edge technology, are being used to drastically improve the in-store customer experience.

Technology 52

Technology Customer Experience Retail Hospitality 52

Alliance by IFS

OCTOBER 11, 2018

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. According to Field Technologies’ recent report, the best way to set yourself apart is by providing a superior customer experience.

Technology 72

Technology Self Service Customer Experience Report 72

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. Requiring full details on a contact form when the customer just wants to ask a question or download something. One that stays in my memory for many reasons, was an event I attended in San Jose, California.

Marketing 198

Marketing Technology Customer Centricity Conference 198

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community.

Consumers 52

Consumers Technology Culture Brands 52

Alliance by IFS

OCTOBER 3, 2019

To get ahead of this crisis, many service-centric organizations are beginning to use augmented reality (AR) technologies as part of a tech-focused strategy to bring new value to their operations. This technology has numerous applications for productivity improvements in field service. AR Brings Results That Count.

Technology 77

Technology Customer Satisfaction Training Customer Retention 77

Uniphore

JANUARY 21, 2022

The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions. Here too, technology can alleviate process complexity and user frustration. Want to learn about healthcare CX technology? Download the Article.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 87

Technology Management Software Analysis 87

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Regardless, similar technology is critical to the proper functioning of the call center. Some solutions are cloud-based, while others may require a software download. Call center technology. Virtual Call Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Alliance by IFS

MARCH 14, 2019

Service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire infrastructure to focus on engagement and technological advancements to drive revenue and customer satisfaction. Field service management technologies. Download Report. AI and machine learning.

Report 80

Report Technology Competitive Advantage Connections 80

NICE inContact

NOVEMBER 2, 2021

For contact centers, this includes getting agents on board by explaining why customer experience matters and providing the technology agents need to be successful. To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world.

Customer Experience 209

Customer Experience Contact Center Customers Measurement 209

CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Self Service Average Handle Time Analytics 59

West Monroe

APRIL 22, 2024

But success demands more than technological adoption—it requires a fundamental shift in mindset toward prioritization, stakeholder engagement, and seamless integration of digital assets throughout member and provider journeys. Download the full findings now. Download now ×

Self Service 52

Self Service Healthcare ROI Analytics 52

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. You can also download our customizable RFP template here. What similar projects are you currently using AI technology for?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. Using technology to solve the right problems.

Technology 52

Technology Self Service Chatbots Analysis 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

Uniphore

DECEMBER 13, 2021

Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations. Download The Article.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262