InMoment XI

AUGUST 17, 2023

Usability Testing and User Experience Research: By observing how customers interact with your product, you can identify usability issues, confusing workflows, or design flaws. Personalise Interactions: Tailor your customer interactions to meet individual needs. Take The Lead!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

NOVEMBER 16, 2023

An evaluation of roles within the organisation sheds light on various aspects, including customer interactions, management visibility, team composition, and potential upselling opportunities. Download the full summary of our XI Forum Europe 2023 here

Healthcare 596

Healthcare Culture Travel ROI 596

Vonage

AUGUST 4, 2015

Every interaction with your customer is a customer service interaction. In reality these are more likely to be downloaded at the end of the day and used for providing senior managers with a month end customer satisfaction report. The post ‘Everybody’ customer interaction appeared first on Blog | NewVoiceMedia.

Interaction 120

Interaction Social Media Customers Customer Satisfaction 120

SurveySparrow

NOVEMBER 7, 2023

Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. Typeform enables businesses and individuals to create interactive forms, quizzes, and polls that capture meaningful insights. Seamless Sharing: Share or download with ease. It’s free!

Interaction 52

Interaction Social Media Survey Hotels 52

Experience Investigators by 360Connext

APRIL 9, 2024

Together, we’ll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.

Customer Experience 162

Customer Experience Loyalty Customer Satisfaction Customers 162

Feedbackly

APRIL 26, 2018

A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at which their customers interact with their brand. Each time a customer interacts with your brand is an opportunity to delight.

Customer Journeys 53

Customer Journeys Touchpoint Feedback Social Media 53

Kerry Bodine

AUGUST 5, 2015

What works: As a playful way to place a lunch order, Chipotle’s “burrito button” exemplifies a prime example of a bite-size interaction—pun intended! They’ll enable bite-size interactions that empower customers to actually get things done right from their wrists. Want to know what else drives smartwatch value and what it looks like?

Interaction 120

Interaction Study Retail Examples 120

InMoment XI

APRIL 25, 2024

Download Report Financial Services Reputation Management Strategies Financial services reputation management is not as tricky as it may seem. In the insurance industry, every customer will have to talk to an agent—whether through online chat, over the phone, or in person—and these are the interactions that matter the most with your brand.

Financial 260

Financial Management Banking Insurance 260

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. How to prevent churn and reactivate customer Download Now >> How To Avoid Marketing Fatigue? Household incomes were $75,000-plus.

Marketing 64

Marketing Survey Report Consumers 64

Uniphore

JANUARY 21, 2022

With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real. The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions. Compromised trust.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Kitewheel

MARCH 6, 2020

To build The State of the Customer Journey 2020 report, we analyzed and compared all the interactions orchestrated on our hub in 2019 and contrasted them with previous years to understand how the journey has evolved. We wrote the report based on the nearly 8 billion interactions in 2019, and over 19 billion interactions since 2014.

Customer Journeys 52

Customer Journeys Interaction B2C B2B 52

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

InMoment XI

AUGUST 23, 2023

Customer experience transformation refers to the strategic and holistic process by which a business fundamentally reimagines and reshapes its entire approach to interacting with customers across various touchpoints and throughout the customer journey. Download our customer experience transformation guide today!

Customer Experience 260

Customer Experience Omni-Channel Employee Engagement Innovation 260

Eptica

MARCH 18, 2020

Date: Wednesday, March 18, 2020 Author: Tom Walmsley - Business Development Manager How Montblanc is using interactive self-service to empower customers and deliver a hand-crafted customer service. Published on: March 18, 2020.

Self Service 79

Self Service Interaction Multi-Channel Customer Service 79

TechSee

APRIL 1, 2024

From simplifying support interactions to personalizing the experience, TechSee’s new offerings aim to elevate customer satisfaction while reducing costs to record lows. Gone are the days of complex downloads and external tools – this makes visual assistance smoother and more user-friendly for everyone involved.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Uniphore

DECEMBER 13, 2021

From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS). Download The Article. Increased first contact resolution (FCR) rates.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

SurveyGizmo

FEBRUARY 12, 2020

And at the forefront of this trend is Four Winds Interactive (FWI). Download a copy of the Four Winds Interactive case study here. The post How Four Winds Interactive Increased Employee Engagement 10-fold by Taking Immediate Action on eNPS Feedback appeared first on SurveyGizmo.

Employee Engagement 81

Employee Engagement Interaction Feedback Net Promoter Score 81

MyCustomer

FEBRUARY 19, 2020

Download this Whitepaper. Thank you for downloading our resource. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

Interaction 52

Interaction Measurement Resources Customers 52

Comm100

JANUARY 18, 2022

Read on for a snapshot of our Live Chat Benchmark Report 2022, then download the free report below to gain access to all the benchmark data you need on your journey to customer experience (CX) excellence. Download: Live Chat Benchmark Report 2022. Download the report. Download the full Live Chat Benchmark Report 2022.

Metrics 130

Metrics Data Wait Times Customer Satisfaction 130

Lumoa

MARCH 5, 2018

Instead of online catalogue, they have to download a pdf or even order a paper brochure. Digital" has become a standard not only for B2C customer interactions but also for B2B customer experiences. Download this guide that we thoroughly prepared for you and learn how you can improve your B2B customer experience.

B2B 303

B2B Company B2C Customer Experience 303

Inbenta

APRIL 10, 2024

The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share. Digital Instructors are interactive simulations of a digital product, service, or task, demonstrating features and guiding customers with step-by-step visual instructions. To learn more about Digital Instructor, click here.

Contact Center 52

Contact Center Training Video Tools 52

Comm100

MARCH 4, 2021

Our annual live chat benchmark report reveals the answers to these questions, pulling from over 66 million chat interactions. Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021.

Data 131

Data Omni-Channel Effort Score Report 131

AWS Machine Learning

NOVEMBER 26, 2023

In this post, we show you how to use the Next Best Action recipe to personalize action recommendations based on each user’s past interactions, needs, and behavior. We then see how Next Best Action suggests the optimal actions for each user based on their past interactions and preferences. User C 8103 Download the mobile app 2 0.48

Loyalty 80

Loyalty Brands Loyalty Programs Multi-Channel 80

Uniphore

JUNE 10, 2021

Download Playbook. Download eBook. Agents were overwhelmed by the business, products/processes or customer-interaction technology. Automation can cut onboarding time by freeing agents to focus on higher priority interactions. Transition to work-at-home with legacy technology. 25% Lack of self-service options. Read More.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Comm100

DECEMBER 19, 2017

These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. Download Now.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

Uniphore

NOVEMBER 11, 2021

Optimize Customer Interactions With today’s sky-high customer expectations, businesses are under greater pressure than ever to “get it right” when it comes to CX. Conversational AI can optimize customer interactions across multiple channels—from digital self-service to live customer service calls. Download Now.

Self Service 130

Self Service Hospitality Travel Touchpoint 130

Optimove

DECEMBER 25, 2023

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Today’s hyper-connected customers interact with brands through a dizzying myriad of channels, from websites and email to mobile phones and social media. Download Now >> Why Is Customer Journey Orchestration Important?

Customer Journeys 59

Customer Journeys Customer Experience Touchpoint Effort Score 59

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

Sports 59

Sports CRM Conference Groups 59

Uniphore

NOVEMBER 19, 2021

The addition of debt collection regulations further complicates an already delicate interaction. This not only helps businesses comply with record-keeping and disclosure regulations; it also reduces the amount of manual work agents must perform after each interaction. Download Now. By leveraging the power of conversational AI.

Self Service 130

Self Service Financial Customer relationships Interaction 130