West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management.

Transportation 52

Transportation Automotive Consumers Technology 52

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. Table of contents What are the benefits of reputation management?

Industry 57

Industry Management Healthcare Hospitality 57

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

SAP Customer Experience

DECEMBER 15, 2021

The SAP Mentor Spotlight Interview Series highlights key strategic topics, such as emerging technologies, learning, and other topics, and provides insights from Mentors and SAP leaders on turning ideas into innovative approaches that impact people, process, and technology.

Transportation 78

Transportation Innovation Technology Management 78

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services.

How To 52

How To Transportation System Automotive 52

Avaya

MAY 4, 2016

With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers and ensuring public happiness. These agencies are quickly realizing that the key to delivering a better and more personalized experience is technology.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What's the meaning of customer experience management (CEM)? What's the meaning of customer experience management (CEM)? ViiBE Blog.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Customer Success 52

Customer Success Marketing Management Transportation 52

Playvox

OCTOBER 18, 2022

There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. We also manage the team with the utmost respect.”.

Contact Center 69

Contact Center Management Policies Study 69

West Monroe

DECEMBER 14, 2022

While foundational aspects—affordability, resiliency, and reliability—are still top of mind, energy industry trends show that utilities are quickly becoming digital, service-based enterprises tasked with leading the charge toward decarbonization while enabling customers to reach their own sustainability goals. 2-Minute Takedown.

Industry 98

Industry Government Transportation Financial 98

SurveySparrow

NOVEMBER 21, 2023

It handles everything from getting the raw materials needed to make a product to ensuring it reaches customers on time. It cuts unnecessary costs and ensures that products reach customers exactly when they should. Warehouse logistics is the process of efficiently managing the storage and movement of goods within a warehouse.

Transportation 52

Transportation Trends System Technology 52

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. In addition, there was an over-reliance on the callback feature, resulting in a below par customer experience.

Self Service 76

Self Service Virtual Agent Connections Contact Center 76

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Further, their customer service teams were challenged with consistently and equitably allocating available inventory.

Transportation 52

Transportation Apparel Sports Ecommerce 52

CSM Magazine

JULY 12, 2023

As terrible as the toll on life has been from this crisis, the impact on businesses would have been far more severe if it weren’t for the advancements in digital technologies. NEMT software enhances security and care through the integration of technology, increasing productivity, cost-savings, and the level of services provided.

Software 52

Software Transportation Hospitality Technology 52

CSM Magazine

SEPTEMBER 16, 2022

Organisations should build on pandemic CSR social media messaging to retain customer trust in times of crisis. The sample included 20 from the technology sector, 18 from medical and health, 15 from financial services, 13 from transportation and services, 11 from retailing and the remainder from a variety of other sectors.

Transportation 98

Transportation Social Media Study Communication 98

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. So considering the statistics, few companies aren’t using SaaS applications, knowing the fact that technology has come a long way. 5 SaaS tools office managers should be using this year.

Tools 52

Tools Management Travel Transportation 52

CSM Magazine

APRIL 20, 2023

A customs broker plays an essential role in managing import processes and simplifying customs for businesses, ensuring goods are transported across borders in compliance with relevant regulations. Selecting the right customs broker is vital to guarantee the prompt delivery of goods while adhering to all necessary rules.

Government 52

Government Transportation Connections Technology 52

Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Are you a field service industry manager and decision-maker who’d like to better understand all the ways FSM software can benefit your business?

ROI 81

ROI Software Management Call Center 81

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more. Smart Technology.

Customer Service 52

Customer Service Transportation eBook Hospitality 52

Clarivate

AUGUST 2, 2022

So, it’s exciting to know that innovators around the world are developing fascinating solutions to reduce humanity’s carbon emissions across a broad spectrum of technologies and economic sectors – from transport to buildings to energy to the food chain. Climate innovation in transport and buildings. Talk to an expert today.

Innovation 59

Innovation Transportation Technology Travel 59

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

Study 348

Study Transportation Survey Technology 348

North Highland

APRIL 5, 2019

Our very own Mark Dunwell was asked about disruptive technologies in public sector – here’s what he had to say. Q: Disruptive technologies – what are they and why is everyone talking them? A: Disruptive technologies traditionally refer to less established IT market entrants with a cheaper price point.

Technology 58

Technology Government Transportation Case Study 58

CSM Magazine

DECEMBER 18, 2023

In this article, we’ll explore how this innovation, accessible through RFID or NFC-equipped scanners, streamlines management, eliminating manual record-keeping and enhancing efficiency for businesses of all sizes. Providing training sessions ensures a transition from conventional asset management methods to smart tagging systems.

Competitive Advantage 52

Competitive Advantage Transportation System Healthcare 52

CSM Magazine

NOVEMBER 30, 2023

Small businesses benefit from ParcelABC’s competitive pricing, which helps manage shipping costs without sacrificing service quality. They specialize in economical bulk shipping options, offering significant savings for businesses that need to transport large volumes of products.

Transportation 52

Transportation Retail Technology Marketing 52

Clarivate

SEPTEMBER 8, 2022

Yunex Traffic is a global leader in the digitalization of traffic management and was recently recognized in the Top 100 New Brands 2022 report from Clarivate. Recent data from the automotive industry shows that road vehicles account for a significant majority (74.5%) of the transport sector’s CO2 emissions and 15% of total CO2 emissions.

Transportation 52

Transportation How To Government Automotive 52

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

Blake Morgan

MAY 3, 2022

But over time, Lyft has grown into a transportation powerhouse. One reason for its success is its total focus on customers. The result is a frictionless experience that continues to disrupt the industry and shine as an example for all customer-focused digital brands. . Customer-Centric Mindset. Pandemic Shift.

Customer Focused 59

Customer Focused Self Service Transportation Effort Score 59

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Uber is one easy example.

Self Service 130

Self Service Consumers Customer Service Social Media 130

ProProfs Chat

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. I am comfortable coordinating with my manager and team members from home. Transportation Challenges. Yes, my children.

Survey 102

Survey Transportation How To Travel 102

CSM Magazine

NOVEMBER 23, 2023

In today’s fast-paced business world, effective warehouse management is a critical component of success. Traditional warehouse management solutions are evolving to meet the demands of the digital age. With the advent of technology, warehouse management has undergone a significant transformation.

Return on Investment 52

Return on Investment Transportation System Analytics 52

West Monroe

DECEMBER 19, 2022

Electric utilities across the country are observing a tipping point with respect to the adoption of electric vehicles by their consumer and commercial customers. They’re looking to transportation electrification as a way to reduce air pollution in those communities and ensure access to EV charging is equitable and available to everyone.

Transportation 52

Transportation Government Automotive Sales 52

Customer Alignment

JULY 17, 2017

This week we experienced a frustrating and painful customer experience with a hire car company in Spain. When we arrived to collect the car we were placed in a huge queue with other waiting customers, irrespective of reservation or pre-booking. They had their work cut out that day and it showed to customers. Smiles all round.

Technology 40

Technology Airlines Transportation Insurance 40

CSM Magazine

JANUARY 9, 2024

With fuel cards, businesses can track fuel usage, set spending limits, and generate custom reports to better manage and control their fleet’s fuel expenses. The BP Business Solutions Fuel Card provides customers access to over 7,000 BP and Amoco petrol locations across the US.

Transportation 52

Transportation Rewards Programs Report Financial 52

CSM Magazine

JANUARY 9, 2019

Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. EMM is key for enterprises with business-critical mobility.”.

Technology 40

Technology Return on Investment Wireless Competitive Advantage 40

West Monroe

FEBRUARY 28, 2022

The COVID-19 pandemic forced business leaders to anticipate volatile global conditions to manage their supply chains. In this instance, interruptions to transportation lanes, decreases in international cooperation, and increases in shipping costs are at the forefront of concerns. Here are our recommendations: Technology.

Transportation 52

Transportation Consumers Analysis Industry 52

CSM Magazine

FEBRUARY 12, 2024

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical.

Customer Service 52

Customer Service Apparel Chatbots Interaction 52