Provide Support

FEBRUARY 9, 2016

The task of creating a customer focused culture is not as easy as it seems to be. In this blog post I would like to offer an infographic which provides not only useful recommendations but also valuable lessons from customer service stars. There are always a lot of obstacles which prevent your customer service from being perfect.

Infographics 40

Infographics Culture Customer Service Training 40

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. This infographic from the guys at Storetraffic aims to bring focus to retailers in relation to customer service in their brick-and-mortar businesses.

Infographics 90

Infographics Retail Customer Service Policies 90

Experience Matters

DECEMBER 4, 2017

If you like customer experience and visualizations, then you should enjoy this collection of CX infographics that we’ve published over the last year or so. Each of the infographics can be downloaded as a traditional infographic, or in the form of an 18″ x 24″ poster.

Infographics 48

Infographics Customer Experience ROI Culture 48

Win the Customer

MARCH 28, 2015

Call Center Communication Culture Customer Experience Customer Service Infographic' If more than half of customers would be willing to pay more for a better customer experience, why don’t more organizations get more from customers? Frankly, I believe that most organizations want to deliver better […].

Infographics 52

Infographics Customer Service Call Center Marketing 52

C3Centricity

FEBRUARY 5, 2018

One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Interestingly, many marketing infographics that have been shared in the past year are actually about content marketing. The Most Shared Marketing Infographics of 2017.

Infographics 120

Infographics Marketing Social Media Ecommerce 120

Kustomer

APRIL 9, 2020

The global work environment is undergoing a massive shift, and with recent events forcing the acceleration of remote work, leaders everywhere are scrambling to find ways to maintain and continue building a strong team culture within their organizations during this abrupt transition. The same concept applies to remote work.

Culture 52

Culture Infographics Communication Travel 52

BlueOcean

AUGUST 26, 2021

The site visit is the key component to ensuring cultural alignment and effective communication. Getting an idea of their physical workspace provides a window into their culture and how they provide for their in-office teammates. But in the midst of a pandemic, a little creativity is required. Ready to kickoff your RFP process?

Contact Center 156

Contact Center Travel Culture Infographics 156

Experience Investigators by 360Connext

DECEMBER 29, 2014

Infographic: Emotion is the Experience. How do smart companies maintain a customer-centric culture as they grow? Blog Culture Customer Engagement Customer Experience Customer Journey Mapping customer service Featured communication culture customer touchpoints journey mapping leadership linkedin loyalty management Must-Read'

Customer Journeys 300

Customer Journeys Customer Experience Touchpoint Social Media 300

BlueOcean

JANUARY 20, 2022

The cherry on top of these considerations is the cultural alignment between your organization and your customer base. Sometimes that looks like half a minute of small talk about weather, pop culture or sports—and that’s only possible when you have an intentional location strategy driving your outsourcing decision.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

SurveySensum

JANUARY 1, 2024

Encourage Peer Recognition: Foster a culture where team members appreciate each other’s accomplishments. Beyond this innovative program, Accenture employees praise the company’s effective management practices and early delegation of responsibilities, fostering a culture of trust and empowerment.

Social Media 52

Social Media Effort Score Customer Satisfaction Case Study 52

2020 Research

OCTOBER 30, 2023

Connect these stories to cultural touchstones that trigger nostalgia, fostering a genuine connection with the audience. Pop-up installations, events, or exhibitions that pay homage to cultural touchpoints from the past become powerful brand engagement platforms, sparking conversations and lasting memories.

Trends 52

Trends Brands Transportation Comparison 52

2020 Research

OCTOBER 30, 2023

Online marketplaces, social media groups, and digital platforms have given rise to communities centered around vintage toys, classic games, and retro pop culture. The Digital Era and Nostalgic Passions The digital era makes reconnecting with nostalgic passions easier than ever. Why Does Play Matter? Board games (55% in the U.S.,

Trends 64

Trends Social Media Transportation Comparison 64

BirdEye

DECEMBER 12, 2022

Post about company culture 6. This can include articles, infographics, reports, guides, blog posts, or videos. Post about company culture. A company’s culture is one of the most important aspects of any organization, and it’s something that can be celebrated with a social media post. Table of contents 1.

Social Media 98

Social Media Strategy Marketing Case Study 98

West Monroe

APRIL 19, 2023

Download the Infographic Digital and Org Design: 4 Insights from Utility Leaders download Insight 1: Utility customers have high expectations, and they are largely not being met Utility customers have understandably high expectations for service.

Culture 52

Culture Infographics Policies Data 52

ShepHyken

JULY 5, 2021

Infographic] The different types of emails to send to your guests by Tony Loeb. My Comment: Let’s close out this weeks’ Top Five with an article that goes back to one of my favorite topics; culture. Each week I read many customer service and customer experience articles from various resources.

Customer Service 149

Customer Service Loyalty Programs Hotels Infographics 149

GetFeedback

JANUARY 21, 2019

Infographics. Tone of voice: While the tone of your content should match your company’s overall culture and identity, it can be helpful to know what people prefer. infographics, webinars, blog posts) and what tone of voice to use (serious, humorous, formal). Content format question [multiple choice]. Email Newsletters.

Survey 210

Survey Marketing How To Infographics 210

ShepHyken

MARCH 8, 2021

My Comment: The beginning of a good customer service and experience strategy starts on the inside with the company’s culture. This is more of an infographic than an article, but there are some very interesting stats and facts about what thousands of hoteliers are doing to survive in a crisis (a.k.a.

Customer Service 140

Customer Service Hospitality Airlines Infographics 140

Experience Investigators by 360Connext

SEPTEMBER 3, 2019

I love a slick new website, and I’m a sucker for a unique infographic. It’s important to hang onto that passion, but make sure it’s channeled into creating a strong, rewarding company culture and serving your customers, not your ego. The “Ooooh, Shiny!” ” Bias. All that glitters is not gold.

Leadership 110

Leadership Net Promoter Score Customer Journeys NPS 110

CX Accelerator

MARCH 28, 2018

These fun things can be great peripheral culture builders….however, I've included the infographic below as a summary of these tools. Even so, wait just a minute before adding that foosball table to your Amazon cart. however, they are far from the core. Happy motivating!!

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

C3Centricity

DECEMBER 31, 2018

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017. What was new for last year is that many marketing infographics that were shared were actually about content marketing. Yes I know it sounds easy but it really isn’t.

Brands 208

Brands Strategy Customer Journeys Infographics 208

West Monroe

APRIL 19, 2023

Featured Content Digital and Org Design: 5 Insights from Healthcare Leaders get the infographic Insight 1: Healthcare professionals should view digital growth as a strategy, not a task Rather than treating digital as a temporary line item, healthcare organizations should emphasize the importance of an organization-wide, digital-first mindset.

Healthcare 52

Healthcare Insurance Report Data 52

Vonage

SEPTEMBER 16, 2016

Potential employees must have personalities and core values that align with the company’s culture, vision and mission in addition to their technical skills. Operations-focused companies hire based on skill, looking only at education and experience with no consideration of how the applicant’s personality fits into the corporate culture.

Customer Focused 120

Customer Focused Company Infographics Policies 120

Lumoa

OCTOBER 30, 2017

Download your guide to net promoter score [infographic]. But for my employer, it didn’t make sense: we didn’t have the data required, we didn’t have the culture. The leaders of large corporations know that decisions need to be made also in the light of imperfect information. They don’t suffer from metric anxiety.

Metrics 204

Metrics Net Promoter Score Customer Experience How To 204

Kustomer

DECEMBER 14, 2021

Website downloads can include brand catalogs, ebooks, video tutorials, infographics, user manuals, coupons and more. Online forums are an excellent way for a company to expand its community culture. Additionally chatbots can deliver conversational, round-the-clock, real-time service. Website Downloads. Online Forums.

Self Service 97

Self Service Tools Knowledge Base Chatbots 97

SurveySparrow

SEPTEMBER 8, 2020

Adopting a remote work culture is not as easy as it sounds. Remote work has drastically changed the map of traditional workplace culture. Social relations are essential to maintain a healthy work culture and teamwork. Especially if you are new with remote work adapting this new culture can be difficult for you.

Communication 59

Communication Tips Guidelines Conference 59

delighted

OCTOBER 21, 2021

A good company culture, one where employees’ voices are heard and their value is recognized, is a major differentiator in the war for talent. Nowadays, most brands create content, whether it’s blog posts, eBooks, infographics, and/or videos, that their marketing and sales teams use for their own purposes. Drive better business results.

Tips 88

Tips Social Media How To Net Promoter Score 88

Vonage

DECEMBER 16, 2015

Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. To enjoy more customer service training and service culture articles, visit UpYourService.com. Related Posts Fast growing companies exploit power of cloud (INFOGRAPHIC). He is author of the bestselling “UP!

Customer Service 120

Customer Service Infographics Culture Customer Service Training 120

ShepHyken

SEPTEMBER 19, 2022

Here is an infographic. The author shares the six types of programs and then follows it with an infographic that shares a little more detail. I am honored that my book, The Culture of the Customer, made the list. My Comment: How many different types of loyalty programs are there? This author claims six.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

PeopleMetrics

JUNE 8, 2020

It is possible for a company to really change their culture with a well designed VoC program. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ). But to do so, VoC has to be more than complaint management.

CEM 78

CEM Infographics Employee Engagement Culture 78

Aveus

APRIL 13, 2017

The infographic below provides a summary of this bold leader approach in three steps. Converting to a truly customer-centric operating model takes determination and guts to change an organization’s perspective, decision-making processes, operating disciplines and culture. Bold leaders take customer experience a meaningful step further.

Customer Experience 113

Customer Experience Customer Journeys Infographics Customer Centricity 113

BirdEye

MARCH 11, 2024

Location]Culture: Showcase the cultural aspects of your location, e.g., #ChicagoCulture. By tagging your blogs, videos, infographics, and other content pieces with relevant hashtags, you can reach a wider audience interested in those topics. Location]Trends: Highlight the latest trends in your area, like #NYCTrends.

Social Media 70

Social Media Trends Analytics Connections 70

Russel Lolacher

JUNE 29, 2021

Below are the nine areas I created an infographic on to explain why a strong social media presence matters. Humanize our ministry – Whether it’s highlighting our work with First Nations to celebrate our culture, or having fun on Halloween ghouls and ghosts on highway webcams, we regularly reveal our humanity and approachability.

Social Media 98

Social Media Infographics Travel Government 98

BirdEye

APRIL 24, 2023

articles, videos, podcasts, infographics) to attract and inform your target audiences. These biases can stem from factors such as race, gender, age, cultural background, or socioeconomic status. The filter was criticized for promoting digital blackface and cultural appropriation, as it reduced Marley’s legacy to a caricature.

Marketing 93

Marketing Social Media B2C Advertising 93

Experience Matters

OCTOBER 7, 2015

Blog Post: Hungry for CX, Culture Eats Strategy For Lunch. Infographic: The Ultimate CX Infographic. Webinar recording : Mastering CX with Jeanne and Bruce (with Jeanne Bliss and Bruce Temkin). Free eBook : 15 Tips to Engage Employees. Video: Customer Experience Matters.

Customer Experience 120

Customer Experience Infographics eBook Customer Experience Professionals 120

Michelli Experience

SEPTEMBER 20, 2016

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Culture 100

Culture Infographics Customer Experience Customers 100

ShepHyken

OCTOBER 7, 2019

6 of the Best Ways to Improve Customer Experience [Infographic] by Gaurav Sharma. Well, this infographic shares some “best practices” that all companies should consider. At the best companies, it’s part of the culture. Looking to identify opportunities to enhance CX is an ongoing, continuous effort.

Customer Service 113

Customer Service Infographics Customer Centricity Social Media 113

Ecrion

NOVEMBER 17, 2020

view infographic. The clarity needed begins with transparency in the company culture and organizational structure. Addressing these gaps allows you to establish micro journeys for niches in your market. It also allows you to enhance the definition of customer service with personalized communication.

Customer relationships 98

Customer relationships CRM Customer Relationship Management Omni-Channel 98