Gainsight

OCTOBER 10, 2023

There’s no question: AI is on fire. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. AI can help.

Course 52

Course How To Healthcare Transportation 52

Magellan Solutions

AUGUST 19, 2022

AI Content Moderation vs. Human Content Moderation: Which is Better? It requires collaboration between automated and human content moderators. It requires collaboration between automated and human content moderators. HUMAN CONTENT MODERATION MEANING. Accurate Content. AUTOMATED MODERATION MEANING .

Social Media 40

Social Media Technology Training Tools 40

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s a particularly powerful tool for curating content based on historical customer data.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

CSM Magazine

APRIL 4, 2023

They shared their rich expertise and experience in powering guided experiences through structured content and semantic AI. The panel agrees that structured content and semantic AI are essential for employees and customers of an organization to reduce heavy reliance on the knowledge and expertise of a select few employees.

Government 52

Government Technology Chatbots Feedback 52

CSM Magazine

JULY 11, 2023

Where they can see suggestions for related content. All of this and more is made possible when structured content and cutting-edge AI technologies join forces to create extraordinary self-service experiences. Structured content refers to the practice of organizing information in a standardized and systematic way.

Self Service 40

Self Service Chatbots Knowledge Base Customer Satisfaction 40

InMoment XI

NOVEMBER 20, 2023

In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. Emotion detection. Intent analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started!

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Table of Contents What is automation in customer service?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

NOVEMBER 21, 2023

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. Regardless, AI can help governments cut spending and bring people closer to their representatives.

Government 224

Government Communication Engagement Social Media 224

BirdEye

APRIL 26, 2024

It’s impossible to run a business today without focusing on content creation. Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Beyond the usual ring lights, tripods, green screens, and cameras, you need many additional resources to create compelling content.

Tools 59

Tools Social Media Multi-Channel Video 59

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

Chatbots 130

Chatbots Training Customer Satisfaction Technology 130

Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Creative problem solving: Generative AI isn’t limited to predefined scripts. This allows for more proactive and relevant customer support.

Customer Service 180

Customer Service Chatbots Interaction Customers 180

AWS Machine Learning

MARCH 22, 2024

This post is co-written with Matt Middleton from Contentful. Today, jointly with Contentful, we are announcing the launch of the AI Content Generator powered by Amazon Bedrock. This app helps content producers reduce their lead time to publishing content while enhancing the quality and consistency of the content produced.

Ecommerce 86

Ecommerce Guidelines Software Consulting 86

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. The biggest concern we hear from customers as they explore the advantages of generative AI is how to protect their highly sensitive data and investments.

Innovation 116

Innovation System Training Software 116

Magellan Solutions

APRIL 22, 2024

One way to do this is content moderation. This assures that user-generated content (UGC) meets guidelines and sets community standards. This article will delve deeper into content moderation, the types of content moderation, the tools used in the process, and everyday challenges. What is Content Moderation?

Tools 52

Tools Tips Guidelines User Experience 52

ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. Related: AI adoption by CS teams.

Customer Journeys 76

Customer Journeys Strategy Analysis Tips 76

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Generative AI is quickly transforming how enterprises do business. Many companies are actively seeking solutions to enhance user experience using Amazon Personalize and generative AI.

Customer Experience 101

Customer Experience Sports Travel User Experience 101

BirdEye

APRIL 2, 2024

As a content creator on YouTube, it’s natural to have moments where you consider deleting some of your older videos. Maybe the quality isn’t up to par, or the content no longer aligns with your channel’s current direction. Ever looked back at your early YouTube videos and cringed? You’re not alone.

Video 111

Video Metrics Trends Data 111

BirdEye

SEPTEMBER 11, 2023

Think about how Spotify suggests the perfect song that instantly cheers your mood or when Netflix suggests the next binge-worthy series – that’s the power of AI at work. Imagine an AI tool analyzing user preferences and crafting tailor-made content that resonates. Table of contents What is AI in social media management?

Social Media 106

Social Media Management Tools Trends 106

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 135

Innovation Travel Financial Exercises 135

Magellan Solutions

AUGUST 10, 2023

Consistency in scheduling and posting high-quality content that will hook your target audience is essential. Most marketers now use AI tools in social media to connect with their target audiences effectively. Chatbots and Customer Support AI-powered chatbots have become essential for social media customer service.

Social Media 98

Social Media Tools Chatbots Advertising 98

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers. AI has been transformational in creating videos.

Video 98

Video Tools Social Media e-support 98

Magellan Solutions

AUGUST 11, 2023

It paves the way to the rise of AI tools for website development. Artificial Intelligence (AI) tools are crucial in revolutionizing website development. Website design and content development are now more creative and customized. AI also automates repetitive operations, such as content creation and optimization.

Tools 98

Tools User Experience Competitive Advantage Trends 98

AWS Machine Learning

APRIL 24, 2024

Collect feedback from Amazon engineers in a pilot project After developing the solution described in A generative AI-powered solution on Amazon SageMaker to help Amazon EU Design and Construction , the Amazon D&C team deployed the solution and ran a pilot project with Amazon engineers. Question How many car parking spaces do we have?

Feedback 96

Feedback Effort Score Training Policies 96

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

Clarivate

FEBRUARY 29, 2024

It’s a perfect storm: with the advent of generative artificial intelligence (AI), overwhelmed, under-confident students can be quickly lured to look for help in general-purpose chatbots, exposing them to dangers such as bias and content hallucinations.

Government 75

Government Chatbots Resources Video 75

BirdEye

SEPTEMBER 11, 2023

And that is where Artificial Intelligence solutions (AI) can help. With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

Magellan Solutions

SEPTEMBER 11, 2023

AI scheduling tools can improve workforce efficiency by 20% to 30%! There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. But with the emergence of AI scheduling solutions, companies can now overcome these challenges.

Tools 98

Tools Social Media Healthcare Resources 98

BirdEye

OCTOBER 18, 2023

The answer, as revealed at the recent Birdeye View digital conference, lies in the revolutionary potential of Artificial Intelligence (AI). As consumer behavior and expectations evolve, AI emerges not just as a tool but as an indispensable ally for businesses aiming to thrive. Get started for free WATCH DEMO 1.

Self Service 111

Self Service Chatbots Customer Expectations Consumers 111

Clarivate

MARCH 27, 2024

At Ex Libris, part of Clarivate, we are prioritizing this vision as we work on metadata enrichment via AI for digital resources. What could an AI-enhanced digital cataloging tool do? This article is the fifth in our series on AI developments at Ex Libris.

Social Media 52

Social Media Resources Technology Study 52

BirdEye

NOVEMBER 15, 2023

With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more. AI can help businesses engage customers, automate operations, and improve employee efficiency. We’ve had some great conversations on the evolution of AI.

Brands 111

Brands Data Technology Consumers 111

BirdEye

SEPTEMBER 25, 2023

Thanks to AI, that dream is rapidly becoming a reality. While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. Table of contents What is AI in real estate marketing?

Marketing 111

Marketing Social Media Advertising e-support 111

Optimove

DECEMBER 14, 2023

Why it Matters: From AI-powered personalization to sustainability, video dominance, and data privacy, these marketing predictions offer a compass for marketers navigating 2024, emphasizing the importance of using Customer Led Marketing to forge meaningful connections and foster enduring customer loyalty.

Trends 72

Trends Marketing Video Consumers 72

Merkle

DECEMBER 19, 2022

The hype around the recent release of ChatGPT AI’s large-scale beta has taken the industry by storm. Of course, all our minds race to how we can leverage the technology in various ways, and with deadlines looming, assisting in creation of content seemed like a natural place to start.

Course 52

Course Industry Technology 52

AWS Machine Learning

OCTOBER 19, 2023

From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy. Many companies currently depend on human moderators or respond reactively to user complaints to manage inappropriate user-generated content.

Training 106

Training Data Social Media Ecommerce 106