Calabrio

MARCH 24, 2020

While establishing what Calabrio’s new ‘business as usual’ is, as a company that serves contact center customers, we have been working hard to find ways to help clients empower their agents and other contact center staff.

Leadership 130

Leadership Self Service Contact Center Entertainment 130

BlueOcean

OCTOBER 4, 2022

If the plane doesn’t fly, I don’t care about the inflight entertainment… CX should be the same,” she says. Shelli Ryan, CEO and Founder of Ad Hoc Communication Resources, presented a report about blockchain in the contact center and its impact on customer experience. “Two thirds of companies,” she says, “compete solely on CX.”.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

InMoment XI

JANUARY 4, 2024

Consider incorporating interactive elements or entertainment to make the events more engaging. Whether it’s our AI capabilities, customer reporting, or contact center software, we have just the solution for you. Efficient Checkout Process Streamline the checkout process to minimize wait times and enhance convenience.

Retail 260

Retail Customer Experience Effort Score Social Media 260

TechSee

FEBRUARY 25, 2020

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process. What is Visual Assistance?

Entertainment 109

Entertainment Contact Center Consumers Software 109

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

Vonage

JUNE 5, 2018

The Walt Disney Company’s brand of entertainment and hospitality has become synonymous with the word “magic,” as it continues to provide some of the most creative, innovative and profitable entertainment experiences and products in the world. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

NICE inContact

OCTOBER 6, 2016

Make sure to check out all the integrations, software and services they offer that can help improve your contact center. ICUC is made possible because all of our partners and sponsors. They will be located in the Solutions Lounge all three days. Be sure to stop by and say hello. See the full list of our sponsors here.

Entertainment 120

Entertainment Conference Contact Center Software 120

Comm100

JUNE 19, 2018

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. Ernesto also spoke of Disney’s brand promise: “We deliver entertainment with heart.”

Contact Center 101

Contact Center Entertainment eBook Culture 101

TechSee

JUNE 25, 2019

Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.

Technology 122

Technology Customer Service Contact Center Gamification 122

NICE inContact

JANUARY 19, 2016

While contact center technology has evolved significantly over the last thirty years or so, the practice of Workforce Optimization (WFO) has been around almost as long as contact centers have. The first part of the selection process is to screen candidates for their ability to do handle the rigors of contact center work.

Contact Center 120

Contact Center Entertainment Social Media Policies 120

BlueOcean

JULY 5, 2016

Social customer care is quickly becoming a standard offering in the contact center world. It has been perceived as yet another platform to build brand awareness, advertise products and services, and share entertaining and informative insights to a wide network of potential customers. The Facts About Social Customer Care.

Customer Care 120

Customer Care Social Media Contact Center Entertainment 120

NobelBiz

SEPTEMBER 6, 2022

Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition. First, it is paramount to view the tedious work for the contact center agents.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

ShepHyken

JULY 12, 2021

My Comment: When it comes to customer support and contact centers, the people at Sharpen CX are pretty sharp. I love the very entertaining story that sets up the main point of the article. (Sharpen) Microsoft says 90% of Americans use good customer service as a factor when deciding whether to do business with a company.

Customer Service 124

Customer Service Self Service Retail Entertainment 124

Uniphore

JANUARY 25, 2022

Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Conversational AI Expands Beyond the Contact Center. Take bitcoin for banking. According to the New York Times , “Banks tried to kill crypto and failed. Now they’re embracing it.”

Healthcare 130

Healthcare Video Banking Contact Center 130

Avaya

APRIL 9, 2019

Athletes are more entertaining, stats are more revealing, tech is more advanced, and the experience is prime! Integrated Call Centers Contact centers have the opportunity to redefine the fan experience. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

GlowTouch

MARCH 1, 2021

The Luxury of Entertainment & Convenience. After practical needs, entertainment and convenience are two of the biggest themes in connected cars. Having a premium entertainment system and all the latest features to make life a little easier provides an air of luxury. To learn exactly how we can help, contact us today!

Connections 52

Connections Consumers Entertainment Travel 52

Magellan Solutions

JULY 5, 2021

First time to outsource a contact center to handle inbound customer support for their live-streaming platform. Case 5: B2B On-site Entertainment Provider. They outsourced a contact center to increase customer satisfaction and to gain deeper insights into brand perception. Case 4: Global Sports Media Network.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

Talkdesk

NOVEMBER 13, 2018

And finally, a $10M Innovation Fund , which will be used to advance contact centers and customer experience. David Garibaldi – At the end of Opentalk18 Day 1, we were all ready to kick back and enjoy some (non-CX-related) entertainment.

Self Service 78

Self Service Conference Entertainment Contact Center 78

Avaya

JUNE 22, 2017

Learn how you can design, build and run omnichannel contact center solutions with our flagship Avaya Oceana™ Solution for customer engagement. With Avaya Oceananalytics™ insights you can see beyond traditional metrics to real-time and historical reporting solutions for contact centers. Explore your customer experience.

Call Center 51

Call Center Customer Experience Contact Center Customer Journeys 51

Eptica

MARCH 31, 2016

The difference in performance within individual sectors is also worth highlighting – one entertainment retailer scored 100% and another 5% (failing to fully answer any questions at all). Entertainment retailers propped up the bottom of the table, dropping 8% since 2015, to a score of just 57%. Share this page on: Tweet.

Self Service 48

Self Service Customer Service Entertainment Fashion 48

NobelBiz

JULY 31, 2023

In the contact center world, it’s a carefully designed process that efficiently manages incoming calls, keeping customers engaged with informative on-hold messages while automatically routing them to the most suitable agent. Feedback Integration: Any feedback received post-call should be integrated back into the CRM.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Eptica

MARCH 18, 2016

Replicating research carried out since 2011, the Study evaluated 40 leading UK retailers, split between 4 sectors (food & wine, consumer electronics, entertainment and fashion) on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter , Facebook and chat.

Retail 48

Retail Self Service Customer Service Entertainment 48

TechSee

OCTOBER 16, 2018

The fact is, despite of the growing availability of unboxing videos, customers still need to call the contact center for assistance with device installation and operation. Alexa has already proven capable of controlling smart home cameras, entertainment devices, lights, locks, and thermostats, and others. Auto onboarding.

Self Service 138

Self Service Chatbots Video Wireless 138

Call Experts

AUGUST 11, 2022

Contact center services can help your business super-serve your customer. Consider hiring a contact center. During the holidays, people are looking for gifts and entertainment options. If you have recently experienced a rush, review how well they performed. . Update your FAQ if necessary.

Tips 52

Tips Exercises Contact Center Entertainment 52

Call Experts

AUGUST 11, 2022

Contact center services can help your business super-serve your customer. Consider hiring a contact center. During the holidays, people are looking for gifts and entertainment options. If you have recently experienced a rush, review how well they performed. . Update your FAQ if necessary.

Tips 52

Tips Exercises Contact Center Entertainment 52

Alliance by IFS

NOVEMBER 2, 2018

Gaming, Leisure & Entertainment. Customer Support & Contact Center. Many industries, including the following, can help improve customer satisfaction and drive profitability by implementing service industry software: Controls & Instrumentation. Facilities Management. Fire & Security. Food Service Equipment.

Software 50

Software Management Entertainment Customer Satisfaction 50

Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,

Contact Center 70

Contact Center Management Policies Gamification 70

Kate Nasser

MAY 4, 2019

If you mean more than entertain them, here are guaranteed steps to wow 'em. Do you want to make customers smile? Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.

Entertainment 67

Entertainment Sales Customers Hospitality 67

Comm100

JULY 12, 2018

If you’re a fan of comic books and superheroes, you know that the past couple of years has been nothing short of a bonanza for the entertainment industry. At Comm100 we’ve covered where AI currently sits in the Contact Center world , and Andrew Friedenthal has an excellent post about how AI can benefit sales.

Customer Service 103

Customer Service Tips Entertainment eBook 103

Avaya

AUGUST 28, 2018

It’s all about starting with a reliable infrastructure—one that can scale up and scale down for a variety of world-class sporting and entertainment events. Avaya’s Customer Experience and Contact Center solutions demonstrated a high level of fortitude that is required to ensure an uninterrupted gameday experience.

Sports 43

Sports Contact Center Entertainment Conference 43

Up Your Service

MAY 3, 2017

Companies ahead of the curve recognize the critical role that customer service plays in winning people over, and the best travel and hospitality brands are stepping up their game with white-glove service and concierge contact centers to transform travelers from simply being loyal, to being proactive brand advocates.

Hospitality 74

Hospitality Travel Industry Brands 74

Natalie Petouhof

JULY 7, 2016

Businesses recognize the advantages of shifting contact centers to the cloud as a means of competitive advantage, as well as to see financial savings and an increase in customer satisfaction. A cloud-hosted contact center is fast and easy to set up with no equipment required — only a computer and a Wi-Fi connection.

Call Center 40

Call Center Contact Center Competitive Advantage Entertainment 40

BirdEye

AUGUST 28, 2023

So, customers are more likely to entertain a review request from them than from an email or SMS. If you get customer feedback from your contact center, then you can offer surveys with rewards. That means training all of your customer-facing staff. That can follow after the discussion. This could boost your response rate.

How To 52

How To Feedback Software Entertainment 52

Eptica

DECEMBER 16, 2015

At the same time answers will need to be consistent, across every demographic, so make sure you have a centralized knowledge base in place to share information across your contact center agents and channels. Share this page on: Tweet.

Customer Service 48

Customer Service Social Media Contact Center Transportation 48

NICE inContact

DECEMBER 19, 2016

Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. Both Six Sigma and CX have many tools, processes, and organizations that make rules, publish points-of-view, and generally make things seem harder. Maintain Appropriate Balance.

Customer Experience 120

Customer Experience How To Entertainment Measurement 120

Eptica

OCTOBER 30, 2015

A service such as a hotel room or a flight comes with physical attributes such as a comfortable bed, extra legroom or entertainment systems. Consumers may therefore be more willing to judge customer service as poor, as it is the only contact they have with brands in these industries. Share this page on: Tweet.

Customer Experience 48

Customer Experience Transportation Insurance Hotels 48