Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,

Contact Center 70

Contact Center Management Policies Gamification 70

Call Experts

AUGUST 11, 2022

Start thinking about customer service strategies and making adjustments as necessary. Go the Extra Mile to Show Customers You Appreciate. Contact center services can help your business super-serve your customer. Consider hiring a contact center. Update your FAQ if necessary.

Tips 52

Tips Exercises Contact Center Entertainment 52

Call Experts

AUGUST 11, 2022

Start thinking about customer service strategies and making adjustments as necessary. Go the Extra Mile to Show Customers You Appreciate. Contact center services can help your business super-serve your customer. Consider hiring a contact center. Update your FAQ if necessary.

Tips 52

Tips Exercises Contact Center Entertainment 52

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

FEBRUARY 22, 2018

Customer-facing knowledge bases aren’t the only resources that companies have. Often contact centers will have their own agent-facing knowledge base. This kind of knowledge base helps agents respond quickly and accurately to customer queries. Map out possible responses to questions like: “You suck”.

Chatbots 112

Chatbots Customer Journeys Knowledge Base How To 112

Comm100

FEBRUARY 22, 2018

Customer-facing knowledge bases aren’t the only resources that companies have. Often contact centers will have their own agent-facing knowledge base. This kind of knowledge base helps agents respond quickly and accurately to customer queries. Map out possible responses to questions like: “You suck”.

Chatbots 101

Chatbots Customer Journeys Knowledge Base How To 101