Talkdesk

MARCH 17, 2020

Continuously improving the customer journey in order to achieve the perfect customer experience (CX) is the Everest of the CX-obsessed. This is largely due to complex and inflexible tools that are difficult to customize and require IT resources, developers or professional services to build and manage.

Contact Center 94

Contact Center Self Service Tourism Travel 94

Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Financial institutions’ contact centers are inundated with heavy call volumes resulting in long hold times and time-to-callback.

Banking 83

Banking Self Service Contact Center Call Center 83

ProProfs Chat

OCTOBER 31, 2018

Even as you try to keep your website friendly to your customers’ use, nothing beats actual human help should things fail to go as planned. This kind of help may come in the form of a contact center, which customers can reach via chat or phone. educational and entertaining emails, asking for feedback, curated content).

Customer Experience 106

Customer Experience Marketing How To Social Media 106

AWS Machine Learning

JUNE 21, 2023

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information and knowledge articles that could exist in various systems? A single negative experience may put a dent on a customer’s perception of your brand.

Analytics 72

Analytics Contact Center CRM Entertainment 72

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132