Talkdesk
MARCH 17, 2020
Historically, contact center customization — whether that’s changing the agent interface, building custom dashboards or integrating systems for improved context or process automations — has been a hassle. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media.
Uniphore
JUNE 22, 2021
Nobody was listening when these call center agents were ranting about their everyday challenges. So, we had to make their rants more entertaining. You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. . #2
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NICE inContact
JUNE 28, 2019
It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. It’s about knowing what channels your customers need and what type of service they want. It’s a winning combination. There are two key areas where you can get started.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
TechSee
NOVEMBER 26, 2019
The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. Consumers’ growing demand for visual self-service. The vast majority (78%) prefer to onboard a new device in self-service mode, with how-to videos the top method (55%).
Calabrio
MARCH 24, 2020
While establishing what Calabrio’s new ‘business as usual’ is, as a company that serves contact center customers, we have been working hard to find ways to help clients empower their agents and other contact center staff. We are promoting ways to embrace this remote flexibility via agent scheduling.
Vonage
JUNE 5, 2018
Netflix's Help Center includes an extensive knowledge base with a huge choice of online self-service options, plus a toll-free phone number and email. While it's important to include escalation paths to live agents for more complex queries, self-service reduces the number of frustrated customers and increases satisfaction rates.
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