Magellan Solutions

JULY 14, 2021

They see outsourced customer service centre firms as opportunities to decrease costs, improve services, and expand their business with greater flexibility. . Large corporations, particularly those in the telecommunications industry, pioneered this trend by outsourcing customer support to contact centers in the Philippines and India.

Industry 52

Industry Customer Service Call Center Tourism 52

Avaya

JULY 22, 2016

Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality. The team is currently working on an advanced chat bot that delivers an AI experience in the contact center by enabling machine learning to model customer language and dialog interactions.

Chatbots 40

Chatbots Self Service Customer Experience Contact Center 40

Magellan Solutions

MAY 23, 2021

Having your own inbound call center services provide tons of benefits for your company. However, there are a lot of contact center services to choose from. As more and more companies are outsourcing, BPO companies need to adjust with the rising call center demands. Offer self service IVR for your customers.

Call Center 52

Call Center Social Media Entertainment Ecommerce 52

LiveChat

NOVEMBER 16, 2018

3E content seeks to build your authority and thought leadership in your space via content that provides education , entertainment , or experience. Minimize Calls to Customer Service – Offer Alternatives. The contact center or call center is usually the most expensive cog in the customer service wheel for most companies.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Lithium

JUNE 7, 2022

Maximize your presence on the world’s fastest growing digital entertainment platform. With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130