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Guest Post: How to Build Your Customer Experience Roadmap

ShepHyken

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. Similarly, when we talk about the danger of creating the wrong overall experience, we are talking about experiences that are not connected. What is a Customer Experience Roadmap?

Roadmap 140
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Getting to Yes: A 7-step Roadmap to Successful Project Management

C3Centricity

If we had followed the seven-step roadmap I am going to share with you now. These connections are particularly valued by smaller, emerging markets, which most people in larger organisations ignore and never consult. We could have done our project in isolation and repeated the same exercise! The 7-Step Roadmap.

Roadmap 177
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Utilities should consider a new model to overcome connectivity issues with grid modernization

West Monroe

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Public carrier coverage limitations may not enable all critical devices to connect via the PVNO model.

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Customer Journey Mapping: Real-World Examples & Use Cases

Experience Investigators by 360Connext

The C-Suite had heard her desire to understand customers better, but they couldn’t see WHY that exercise would benefit the company, exactly. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Customer feedback dashboards. They love us.

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Measuring what matters – your brand’s emotional equity

Maru Group

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? How do consumers emotionally connect and feel about the brand (Emotional equity). Emotional equity is not only how close a consumer feels to a brand or how intensely they feel but why and how they connect.

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Lessons From Leaders At Brands Where CX Is Working

Storyminers

They aren’t just doing ‘low-hanging fruit’ exercises, they’re very focused on creating enterprise and customer value at the same time. Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Change is harder in this industry than many others.

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How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

You can understand that you need to eat healthier and exercise more to live a healthy life. Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why.