Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Integrity Solutions

SEPTEMBER 23, 2021

Value Based Selling Connects With Customers’ Needs. A value based selling process is the foundation for aligning the way salespeople connect with the way customers buy. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. Executing On A Value Based Selling Process.

Roadmap 72

Roadmap Sales Case Study Leadership 72

InMoment XI

MAY 18, 2022

Building Human Connections. It’s all about building that human connection, and it is a great way to get sticky with new clients and show your investment from the start. Here’s what we’re doing and why we think it is successful. And the intelligence we glean from these “buyer interviews” is impactful across teams. The Insights.

B2B 493

B2B Company Roadmap Sales 493

Experience Investigators by 360Connext

MARCH 19, 2024

As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences?

Policies 200

Policies Roadmap Culture Leadership 200

InMoment XI

AUGUST 3, 2022

Employees are invaluable for creating the human connections that reinforce brand loyalty, which helps your organization stay at or reach the top of your vertical! Sure, happy customers help a strong bottom line, but passionate, bold, and invested employees are what encourage those customers to keep doing so.

Employee Experience 557

Employee Experience Brands Roadmap Culture 557

delighted

DECEMBER 13, 2022

Announcing: The Delighted Community , a forum where you’ll connect with other users and learn to make the most of your Delighted account. Collaborate with Delighted product team members to share feedback and influence our product roadmap. Delighted users are amazing, and we can’t wait to connect you all with each other.

Connections 52

Connections Management Roadmap Employee Experience 52

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections e-support Social Media Roadmap 64

Experience Investigators by 360Connext

MARCH 12, 2024

This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. We dive into why it’s vital for businesses to not only attract new customers with shiny offers but also to maintain and deepen existing relationships through reliable and meaningful engagement.

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

InMoment XI

APRIL 26, 2022

If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you. However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive. Key 2: Engage All Audiences.

Customer Experience 493

Customer Experience Social Media Employee Experience Roadmap 493

Innovative CX

AUGUST 10, 2021

Combining the two types of metrics helped connect the dots for agents so they knew improving their health metrics would have a corresponding improvement in their performance metrics. Longer handle times perhaps indicate an agent needs more training, shorter ones may indicate an agent’s accuracy level (a performance measurement) is at risk.

Connections 59

Connections Customer Experience Average Handle Time Contact Center 59

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.

Brands 378

Brands Management Multi-Channel Social Media 378

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Avaya

APRIL 15, 2019

The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog.

Roadmap 47

Roadmap Customer Experience Self Service Chatbots 47

Centercode

APRIL 29, 2021

Products will need to be more complex and connected than ever. And maintaining seamless connectivity and performance means development teams will have to keep releasing around the clock. And product managers need a guarantee that the product roadmap aligns with the growing wants and needs of their target audience.

Connections 40

Connections Roadmap Feedback User Experience 40

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Uniphore

NOVEMBER 18, 2021

Improve product roadmaps:?Information Information provided by emotion AI can guide organizations in creating product roadmaps better suited to customers’ expectations. Likewise, it can measure whether users are frustrated by updates or believe that products aren’t relevant to their needs and requirements.

Roadmap 162

Roadmap Call Center Policies Brands 162

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

Innovation 52

Innovation Roadmap Resources Connections 52

Gainsight

JULY 13, 2022

Get connected. At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. Customer feedback dashboards. And they thought – hey, we know our customers!

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

CX Journey

JUNE 13, 2018

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? We cover a range of topics, and it was the first time I was interviewed about the five-phase approach I take with clients when developing a customer experience strategy and roadmap. I enjoyed my conversation with Dan.

Strategy 144

Strategy Roadmap Employee Experience Technology 144

Gainsight

JANUARY 6, 2023

The Connection Between Product Experience and Net Revenue Retention. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap.

Resources 52

Resources Roadmap eBook Analytics 52

Gainsight

MARCH 7, 2022

This connection [between CS and Product teams] is no [longer] a “good to have” but a “must-have” for customers and cloud businesses to be successful,” said Tarun Luthra, a Head of Product Support and Global Vice President of Customer Experience. Level 5: The teams are partners and BFFs and naturally bring each other into conversations.

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! It’s the way forward in tailoring interactions to their liking, preventing negative experiences, and fostering lasting emotional connections. If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX.

Management 98

Management ROI Touchpoint Comparison 98

Magellan Solutions

FEBRUARY 26, 2024

Machine learning algorithms analyze incoming calls to enable intelligent, personalized connections. Priceline Story : Priceline had migrated to Amazon Connect pre-pandemic. Magellan Solutions specializes in tailored roadmapping and integration guidance for AI transformations. Lines overwhelmed their legacy system.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Martin Hill-Wilson

JANUARY 29, 2016

Instead a different type of interface connects customers and organisations. Some remains on the roadmap. The post Got These On Your 2016-2019 Service Roadmap? But I can’t quite imagine the Amazon resource planners introducing robots for their Mayday service as yet. Even in a drone crazy culture. Some of that is 2016 capability.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Customer Bliss

SEPTEMBER 19, 2017

Year 1: Internally, all departments had to understand what CX meant and how it connected to their work. Here are the five stages they use, journey mapping wise: Year-by-year… Normally my guests have been in the role 2-3 years, but Libby has been around longer, so I wanted to take a longer-term framework in speaking with her.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

ECXO

MARCH 21, 2023

In the end, everything is connected. Develop a detailed and realistic CX roadmap: Create a detailed roadmap outlining the steps that need to be taken to achieve your CX objectives, and assign responsibility for each action item. Map out the journey: Develop a roadmap for advancing employee experience maturity over time.

B2B 98

B2B Customer Experience Roadmap Culture 98

Thematic

JUNE 9, 2022

Connect insights to the trusted metrics of the organization, whether financial, operational or experiential This will make it easier to trust the insights and understand their impact. Add feedback and customer quotes connected to how the company operates This builds credibility with stakeholders, and improves receptiveness.

Feedback 62

Feedback How To Roadmap Analysis 62

Maru Group

APRIL 17, 2023

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? How do consumers emotionally connect and feel about the brand (Emotional equity). Emotional equity is not only how close a consumer feels to a brand or how intensely they feel but why and how they connect.

Measurement 74

Measurement Exercises Roadmap Consumers 74

Experience Investigators by 360Connext

OCTOBER 17, 2023

Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why. And that’s where it gets tricky. Think about what you want leaders to know before you determine what data to include.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Storyminers

AUGUST 28, 2017

Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. At Clorox , Doug Milliken shares that their focus is on extending the product experience beyond the walls of the store and beyond interactions with the product itself. Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

Thematic

DECEMBER 28, 2022

When you only have a small amount of feedback to sift through, manual analysis works well, and keeps you connected to your users. As well as being the fastest way to surface insights, feedback analytics software puts real user comments front and center so you don’t lose your connection to your users.

Analytics 71

Analytics Software Feedback Management 71

BirdEye

JULY 21, 2023

This positive social connection leads to increased job satisfaction. But without a clear strategy for fostering a more connected and unified team, the goal of a cohesive environment can seem like an elusive one. Team building activities Team building activities offer a chance for staff to connect and bond outside of regular work tasks.

Competitive Advantage 52

Competitive Advantage Roadmap Groups Culture 52

CSM Magazine

NOVEMBER 29, 2023

We’ll also delve into the steps involved in this integration process, providing a roadmap for businesses seeking to enhance their payroll operations. However, by using a generator connected to accounting software, businesses can save time. This efficient tool allows for the generation of records within minutes or hours.

Software 52

Software Self Service Roadmap Government 52

Oracle

JANUARY 22, 2021

Users sign up, connect their related accounts, and then the software identifies opportunities to reduce spending. UK-based Mojo Mortgages acts as a digital broker connecting consumers buying a home or refinancing a mortgage with 90+ options, depending on their needs and financial history. Paying too much for cable?

Financial 110

Financial Consumers Tools Banking 110

CSM Magazine

JUNE 7, 2023

“At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

Wireless 52

Wireless Telecommunications Customer Service Multi-Channel 52