InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 260

Hospitality Call Center Retail NPS 260

Alliance by IFS

APRIL 10, 2019

Today’s business back-office users are highly connected to information through multiple channels, relying on field service management (FSM), customer relationship management (CRM), enterprise resource planning (ERP), and other software platforms to drive effective customer communications and operate the business.

Connections 91

Connections Data Multi-Channel User Experience 91

NICE inContact

AUGUST 25, 2016

Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances. SpiceCSM provides the building blocks to Connect, Automate and Iterate across your existing and evolving customer experience infrastructure.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Shoppers now expect a consistent and connected experience, regardless of the channel they use to interact with a brand.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Gainsight

JUNE 3, 2021

This year Gainsight is excited to partner with HopIn and their virtual events platform for our annual conference, Pulse Everywhere. Simplifying CS: Process + Systems. Mark these special events on your calendar by following the links below: Wednesday, June 9th, 12:45-1:30 pm PT ( Add to Calendar ).

Connections 52

Connections Conference Meeting Tips 52

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. The next step is to expand the use of Dynamic Assignment and campaigns to support more proactive outreach to customers based on triggers associated with time, event, and value. .

System 62

System Customer Success Customer Journeys Communication 62

AWS Machine Learning

MARCH 11, 2024

Prior solution and challenges Prior to their current solution, VistaPrint had an internally developed product recommendation system hosted on-premises. Stream ecommerce website events to a CDP. A CDP is used to capture events from an ecommerce website, for example when a user views a product or adds a product to their shopping cart.

Ecommerce 91

Ecommerce System Sports Software 91

PK

MAY 8, 2020

On May 28, I’ll be hosting a webinar with my colleague Derek Phillips, Director of Content Strategy at PK, called Building Connected Healthcare Experiences to Come Back Stronger from the Pandemic , in conjunction with eHealthcare Strategy & Trends. The post Webinar: Building connected healthcare experiences appeared first on PK.

Healthcare 52

Healthcare Connections Hospitality Chatbots 52

Comm100

JUNE 22, 2021

When I joined Dawson College, my first project was to replace the in-house information student system with a 3 rd party, integrated system – and every year since then, we have brought in new technology, more hardware, and faster networks. What other technology have you introduced to Dawson College to connect with students?

Customer Service 131

Customer Service Video Course Technology 131

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 81

Hospitality Metrics Automotive Connections 81

PK

MARCH 25, 2020

Life-changing events have a way of creating moments that matter that can bring people together. While the current crisis has forced many of us into isolation, it’s also created opportunities to connect in new and innovative ways. Our ability to connect is more reliant on digital than ever before.

Connections 52

Connections Retail Healthcare Travel 52

Zeisler Consulting

JANUARY 23, 2024

Often right after I get off an online call, I’m faced with a survey from Zoom or Google, or whatever service we were using: “How was the connection?” The survey that pops up is also pretty efficient, usually: One-through-five stars; How was the video; the audio; the connection… Then on to my next call, quick and simple.

Survey 93

Survey Meeting Video Feedback 93

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. But with so many ticketing systems to choose from, how do users decide your solution is the best one? It might be Apple Pay, Samsung Pay, Google Pay, or Starbucks’ system that continues gathering steam.

Loyalty Programs 56

Loyalty Programs Transportation B2C Sports 56

CSM Magazine

MAY 29, 2024

I hosted a really thought-provoking panel discussion recently at Sabio’s Disrupt event in London, joining executives from across sectors to explore the critical topic of vulnerability in the contact centre. Noise reduction solutions, for example, allow agents to focus solely on the conversation at hand, free from distractions.

Culture 52

Culture Financial Groups Technology 52

delighted

OCTOBER 10, 2022

The customer will be waiting for acknowledgment or an update from your company, so creating an efficient, organized, and candid closed-loop feedback system to tie up loose ends with your customers is vital. Let’s take a look at the additional reasons why every organization should prioritize a closed-loop feedback system.

Feedback 52

Feedback System How To Effort Score 52

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . The event was top-notch (hats-off to all those involved with planning the details behind executing the event). “The

NPS 54

NPS Connections Customer Centricity Customer Success 54

Magellan Solutions

MAY 15, 2024

It is a hassle if your company’s servers go down, causing your team to scramble to restore data and systems. IT Support in Business Technology drives modern business operations by enhancing efficiency, connectivity, and innovation. Inefficient IT Systems Inefficiency can slowly deplete resources and hinder development.

e-support 52

e-support System Innovation Software 52

Avaya

JULY 19, 2017

I am honored, and lucky, to have been invited to participate in these events. Check out our digital postcard documenting the whole Cloud Expo event. The post My Life as an Avaya Systems Engineer—#ProudAvayan on our Hot Solutions appeared first on Avaya Connected Blog.

System 68

System CEM Conference Meeting 68

Qualtrics

APRIL 6, 2020

In just 3 weeks we’ve seen more than 6,000 organizations launch more than 14,000 projects on our 10 XM Solutions to assist companies, governments, healthcare systems, and educational institutions move forward during this difficult time. Our strategy for keeping connected with volunteers during this time is simple.

Connections 42

Connections Sports Healthcare Feedback 42

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. Rackspace pairs Calabrio WFM with Amazon Connect PBX for modern contact center forecasting and resource planning. The operations utilize various solutions, including Calabrio, Axonify, SAP, and eTime.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

Oracle

APRIL 22, 2020

” Here are 5 ways to remain connected to your customers and retain their loyalty. According to a recent press release , Oracle has “built and donated to the US government a COVID-19 Therapeutic Learning System that allows physicians and patients to record the effectiveness of promising COVID-19 drug therapies.”

Connections 91

Connections Government Hospitality Healthcare 91

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. Cooley Group president and CEO Dan Dwight spoke at the event and offered advice that resonated: “Just get started.”

Industry 52

Industry Case Study Analysis Technology 52

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. The theme of the party is “Rush Week” to highlight all of the great education sessions that are happening throughout the week.

Innovation 52

Innovation Engagement Conference Entertainment 52

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. This session addresses the voice-first experience including adoption and crossover strategies in smart home and connected entertainment. Connecting Objects, Homes and Cities.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved. The result?

Entertainment 52

Entertainment Sports Financial Effort Score 52

AWS Machine Learning

AUGUST 8, 2023

You can run Spark applications interactively from Amazon SageMaker Studio by connecting SageMaker Studio notebooks and AWS Glue Interactive Sessions to run Spark jobs with a serverless cluster. Run the following commands in the system terminal: curl -LO [link] tar -xvzf amazon-sagemaker-spark-ui-0.1.0.tar.gz

System 67

System Interaction Travel How To 67

BirdEye

APRIL 25, 2023

Connect with influencers 9. Participate in local events 17. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Work with local journalists Collaborate with local journalists by researching reporters covering your industry and establish a connection.

Social Media 98

Social Media How To Advertising Sports 98

AWS Machine Learning

JANUARY 5, 2024

Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. When defined events occur, EventBridge can invoke a pipeline to run in response.

Data 107

Data Management Effort Score Training 107

Maru Group

JUNE 18, 2020

UK fans aren’t as connected with sports, especially football, as they were four months ago. Whilst the financial impact of the pandemic is the leading culprit behind this squeeze on subscriptions, free access to sport is not a leading influencer to audiences re-connecting. Connecting with audiences has changed.

Sports 52

Sports Connections Exercises Engagement 52

Gainsight

MAY 15, 2024

There’s one event we look forward to every year and it’s here! For those not able to make it, we wanted to give you a full rundown of the Day 1 events. Ganapathi said, “the fundamental tenets of CS is to be an early warning system.” They connect customers with similar experiences so they can build a community together.

Self Service 52

Self Service How To Customer Journeys Training 52

Totango

APRIL 18, 2023

Our two newest features will include plain language-to-code generation for integrations and systems connectors, and an AI assistant chat interface where you can easily surface Totango segments by using natural language queries. Register for the May 4th event here.

Innovation 99

Innovation Customer Success Customer Journeys System 99

LoyaltyPlus

FEBRUARY 18, 2019

Connect, communicate and reward – loyalty should earn more than points. Lubbe adds that the loyalty programmes can be built with the cloud, offering all stakeholders the opportunity to interact with the system via human web-based touch points or electronic channels. Scalable, proven tech.

Loyalty 40

Loyalty Communication Connections CRM 40

LoyaltyPlus

FEBRUARY 18, 2019

Connect, communicate and reward – loyalty should earn more than points. Lubbe adds that the loyalty programmes can be built with the cloud, offering all stakeholders the opportunity to interact with the system via human web-based touch points or electronic channels. Scalable, proven tech.

Loyalty 40

Loyalty Communication Connections CRM 40

SurveySparrow

DECEMBER 6, 2021

The event is spread across four days and executive assistants, managers, recruiters, and those who are interested in the field of HR are expected to attend this event. It is a virtual event that concentrates on automation and how these technologies will affect human jobs and the way tasks are done. Decoding Future HR 2021.

Conference 98

Conference Employee Engagement Leadership Trends 98

AWS Machine Learning

JANUARY 13, 2023

Parsons Corporation (NYSE:PSN) is a leading disruptive technology company in critical infrastructure, national defense, space, intelligence, and security markets providing solutions across the globe to help make the world safer, healthier, and more connected. The education initiative in partnership with AWS was comprised of four phases.

Transportation 84

Transportation Leadership Training Innovation 84

West Monroe

FEBRUARY 29, 2024

Lurie Children’s Hospital: Lurie’s was forced to take its systems offline due to a ransomware attack by the Rhysida group, affecting its operations and patient care. Network-connected EOL systems in particular are prime targets for attackers.

Healthcare 52

Healthcare Hospitality e-support Exercises 52