CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. “It’s not just about doing things right; it’s about doing the right things. And at our WFM Community Day we talked about both,” Paul McCluskey concluded.

Management 52

Management Return on Investment Entertainment Resources 52

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 260

Tips Strategy Case Study Social Media 260

Lithium

JULY 13, 2022

More people are buying, working, and connecting online more than ever before. Customers can connect with one another around your brand, increase their sentiment, and reduce your care agent's call volume by providing self-service answers to support questions. Forrester Report: Getting to know your customers. The Bottom Line.

Conference 52

Conference Self Service Social Media Contact Center 52

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. In-Store Events and Promotions Organize in-store events, promotions, or exclusive sales to create a sense of excitement and urgency. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Strategy 295

Strategy Customer Experience How To Loyalty Programs 295

CSM Magazine

OCTOBER 5, 2021

The findings were announced on the first day of the annual Calabrio Customer Connect (C3) conference. This year Calabrio’s annual conference, focused on The Connected Workforce, is being held as a virtual event, Oct. According to the study, one-third of agents report feeling acutely stressed multiple times per week.

Report 52

Report Study Conference Connections 52

Russel Lolacher

FEBRUARY 1, 2021

But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. They had created a report, and were about to deliver a report. The Differences: Presentations vs Report Outs. Reporting is an inside out approach. This was not a presentation. ” – M.F.

Report 81

Report How To Engagement Tips 81

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 260

Hospitality Call Center Retail NPS 260

SurveyGizmo

SEPTEMBER 11, 2020

This puts additional strains on organizations as they struggle to keep their employees connected and engaged. Deepening Connections Through Feedback. Increased engagement means developing deeper connections. And deeper connections come from creating an open dialog with employees. Feelings of isolation are hard to shake.

Connections 98

Connections Feedback Net Promoter Score Effort Score 98

Qualtrics

JUNE 4, 2021

According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. What attendees want from your events in 2021 and beyond.

Travel 49

Travel How To Study Report 49

Lithium

JUNE 17, 2021

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. Suffice to say, when we invest so much in creating connections for others, it can be difficult to invest in our own relationships with our personal communities.

Connections 52

Connections Management Brands Meeting 52

CXApp

JULY 26, 2018

WHAT: Event attendees come to your event primarily for two reasons: to learn something and to connect or network with peers. Organizations have events all year long that attract attendees on the on-set and then craft an event that meets business initiatives and hopefully the customer experience journey.

Trends 40

Trends Meeting Survey Report 40

CXApp

JULY 26, 2018

WHAT: Event attendees come to your event primarily for two reasons: to learn something and to connect or network with peers. Organizations have events all year long that attract attendees on the on-set and then craft an event that meets business initiatives and hopefully the customer experience journey.

Trends 40

Trends Meeting Survey Report 40

NICE inContact

AUGUST 25, 2016

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. The days of technology-driven process design are over. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

NetBase

MARCH 25, 2020

Anhuesser Busch reported $285 million in lost revenue in the first two months of Coronavirus hitting. Dior, known for impeccable fashion, live streamed a Paris catwalk show for its Autumn/Winter collection in order to keep its Chinese buyers connected during the outbreak. Following Suit – Adapting In-Store Events to Online.

Retail 46

Retail Consumers Fashion Financial 46

Lithium

APRIL 2, 2024

STIHL engages with millions of fans : STIHL reaches millions of people through their community-driven engagement and timely responses to grow brand love, connect with those seeking support, and so much more. We've introduced metrics for Events and new metrics for Ideas. Release Notes : The Khoros Care Release for version 24.04.1

Roadmap 52

Roadmap Metrics CRM Resources 52

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

Hallmark Business Connections

JULY 27, 2021

A report by Salesforce found that 52% of people say they’re likely to switch brands if a company doesn’t personalize communications to them. The DMA reports that 49% of marketers today use data analytics to enhance their customer experience. Test the Waters: Try Life Event Marketing.

Data 98

Data Marketing Social Media Connections 98

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. We have to solve that because people want to be connected. We connect people,” he added. And that’s what we do.

Report 52

Report Airlines Healthcare Transportation 52

BirdEye

MARCH 4, 2024

With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Thanks to this, Facebook’s search capabilities have grown exponentially, incorporating sophisticated algorithms that make finding people based on names, locations, affiliations, and mutual connections possible.

Social Media 64

Social Media Groups Connections Engagement 64

Comm100

JUNE 23, 2022

With CRM integration, Salesforce or another CRM can be connected to recognize even more about visitors to your website. Rigorous backups and disaster recovery planning mean that we’ll take care of your data in the event of natural disasters or any possible data loss events. Reporting and analytics .

Chatbots 196

Chatbots Self Service Video Wait Times 196

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Connected CX journeys. The full report is 145 pages, and there’s an excellent Executive Summary that you can download.

Report 40

Report Data Chief Customer Officer B2B 40

Experience Investigators by 360Connext

JANUARY 18, 2022

Some reports and numbers are reported company-wide, but since Pat doesn’t interact directly with customers, they’ve never actually heard the customer’s “voice” or followed their stories. Help everyone in the organization connect how their role contributes to the customer experience.

How To 378

How To Customer Journeys Culture Training 378

Comm100

MARCH 11, 2021

Education institutions invest great amounts into enrolment strategies, particularly building personal connections with prospective students. Boost digital connections with live chat. Live chat enables students to connect with the institution’s representatives directly on their website or mobile app in real-time.

Customer Service 147

Customer Service Chatbots Omni-Channel Social Media 147

SurveyGizmo

SEPTEMBER 18, 2020

This puts additional strains on organizations as they struggle to keep their employees connected and engaged. Deepening Connections Through Feedback. Increased engagement means developing deeper connections. And deeper connections come from creating an open dialog with employees. Feelings of isolation are hard to shake.

Connections 52

Connections Feedback Net Promoter Score Effort Score 52

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Comm100

NOVEMBER 15, 2023

Handling Voluminous Queries: With millions logging in simultaneously, especially during major events, addressing every single query or issue becomes a Herculean task. Imagine a player reporting an issue via email, only to repeat the entire ordeal when switching to chat or phone. They crave prompt, insightful, and intuitive support.

Omni-Channel 113

Omni-Channel Engagement Touchpoint Entertainment 113

Oracle

OCTOBER 19, 2020

The Nexus Award for Best CX Ecosystem honors an organization that architects a connected CX ecosystem with a CRM, third-party cloud apps, or API integration. What’s clear from this year’s entrants is this: Connected customer experiences are at the heart of these digital transformations. Paid search revenue of $4.4

Connections 47

Connections Strategy Self Service Average Handle Time 47

CSM Magazine

AUGUST 31, 2023

A solid foundation is essential for: Understanding event tracking Implementing audience building Utilizing real-time reporting 2. Explore Event Tracking And Reporting GA4’s event-based tracking system enables you to monitor user actions more flexibly.

Analytics 52

Analytics Analysis Metrics Report 52

ChurnZero

APRIL 12, 2024

How it makes a difference : Manage progress and stay on top of where every customer is on their journey, whether it’s events, logins, or completed courses. Everything is connected and in real time, which means assessing where to help your customers next is just a (color-coded) click away.

Course 52

Course Customer Journeys Groups Customer Success 52

OpinionLab

APRIL 20, 2017

It’s a small event with around 200 attendees but what it lacks in size it more than makes up for in quality – both in terms of content and the high concentration of CX leaders from the biggest and brightest brands in attendance. The first step is a connected VoC listening strategy across all channels. 3: Every touchpoint matters.

Connections 87

Connections Strategy Omni-Channel Touchpoint 87

Comm100

JUNE 22, 2021

We searched for a new vendor and found Comm100 – its chat management tools, extensive reporting, built-in audio and video chat sold it to us. What other technology have you introduced to Dawson College to connect with students? run an in-person event too? What was the immediate impact you saw once you had launched live chat?

Customer Service 131

Customer Service Video Course Technology 131

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. In our 2021 Live Chat Benchmark Report , we discovered that monthly live chats increased by 7% from 2019 to 2020. Unable to connect in person.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 82

Hospitality Metrics Automotive Connections 82

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

NetBase

MAY 1, 2019

But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Our new Social Media Reporting Series will explain the importance of reporting on your analytics insights, and how NetBase makes it easy to do. Influencer Analysis Reporting.

Social Media 43

Social Media Report Analysis Analytics 43

Lithium

MARCH 5, 2024

Zoom Customer Story : When the pandemic caused people around the globe to retreat to their homes, Zoom quickly became a household name that represented human connection. We've introduced metrics for Events and new metrics for Ideas. Webinars & Events Some event areas are limited to Khoros customers only.

Social Media 52

Social Media Self Service Roadmap Insurance 52