Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

Report 108

Report Effort Score Customer Centricity User Experience 108

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Making Tech More Human The future belongs to brands that build genuine connections without exploiting relationships. They’re the keys to winning over this influential group.

Connections 52

Connections Brands Fashion Entertainment 52

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

Connections 147

Connections Contact Center Analytics Travel 147

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Data Challenges that persist.

Analytics 256

Analytics Report Analysis Study 256

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. The research shows the connection between customer experience, loyalty, and revenue growth for 19 industries. This report also includes a five-step approach for building a model that estimates the value of CX for your organization.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

Report 110

Report Management Comparison Feedback 110

Clarivate

MAY 18, 2023

Our new sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. We are committed to providing purposeful opportunities for colleagues to connect in order to strengthen our ESG focus.

Report 98

Report Innovation Government Culture 98

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections.

Study 170

Study Loyalty Connections Loyalty Programs 170

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. To read the full report, download our free guide today.

Consumers 115

Consumers Report Multi-Channel Data 115

Thematic

APRIL 4, 2023

Two of the most popular apps for tracking your runs and rides are Strava and Garmin Connect. As part of getting to know the Thematic platform I have been tasked with analyzing some feedback data and reporting on my findings. This introduction was brought to you by ChatGPT, the in-vogue AI chatbot.

Connections 71

Connections Analysis Feedback Sports 71

GetFeedback

JUNE 11, 2019

Four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand.

Connections 150

Connections Loyalty Study Report 150

Customer Bliss

MARCH 25, 2020

Today, I’m introducing something new that I’m calling The Optimism Report. Don’t forget to get your employees involved because what we’re going to see is if you give them a seat at the table, their spirits will rise, they will be feel part of a connected community. kindness… Click To Tweet.

Report 183

Report Financial Video Course 183

InMoment XI

OCTOBER 26, 2021

Those three elements are: Reporting Frequency Content Formatting Cross-Functional Teamwork. Element #1: Reporting Frequency. One of the most important elements to consider when speaking your C-suite’s language is its preferred reporting frequency. Some leaders are quantitative, and may want numbers-heavy reports more frequently.

Report 490

Report Connections Brands Resources 490

Experience Investigators by 360Connext

MAY 19, 2020

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Understand those key, critical touchpoints. Click To Tweet.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

GetFeedback

SEPTEMBER 6, 2018

Sometimes employee happiness hinges on a manager, but they’re unwilling or unable to report issues. The post Connecting Employee Experience and Customer Experience appeared first on GetFeedback Blog. Management Performance Review Surveys. Try GetFeedback for free today.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

CSM Magazine

NOVEMBER 2, 2023

Lesley Avinou, Group Director of Client Partnerships, Sigma Connected Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. For the last six years I’ve admired Sigma Connected and its ways of working.

Groups 52

Groups Connections Leadership Government 52

Vonage

FEBRUARY 20, 2017

. … And Salesforce’s State of the Connected Customer report hit the nail on the head. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. Connect all the communications channels to your business in a unified dashboard (probably a CRM ). Share information.

Connections 133

Connections Social Media Loyalty Culture 133

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Conference 52

Conference Connections B2C Tips 52

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Many dashboards and reports don’t mention or track anything connected to customers. But by the time employees see these reports, the results feel disconnected and sterile. These are time-bound statements that connect customer experience efforts to business results. They understand it’s about something bigger.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

Kustomer

OCTOBER 24, 2022

While asking customers about their preferences and behaviors may seem relatively simple, many companies don’t know how to truly optimize the customer satisfaction reporting process to learn the most actionable information about their customers. Key Components of a Customer Satisfaction Report. Customer Satisfaction vs. CSAT.

Customer Satisfaction 98

Customer Satisfaction Report Net Promoter Score Effort Score 98

Customer Bliss

JANUARY 17, 2019

When Lisa moved from her initial VP role into that of the CCO role much later in 2015/16, she reported directly to the CCO, who told her that this was her opportunity to tell the story of the customer better. Connect Employees to the Customer. How do you connect employees to each other? CX #CustomerExperience Click To Tweet.

Connections 190

Connections Company How To Chief Customer Officer 190

Stella Connect

DECEMBER 7, 2021

For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 5: Agent tone and communication style.

Report 99

Report Customer Service Effort Score Customer Satisfaction 99

Experience Matters

AUGUST 7, 2017

We just published a Temkin Group report, Infusing Culture Throughout The New Employee Journey. Rather than helping new hires form long-term connections with the organization and its values, companies often use this time to teach new hires about the organization’s processes.

Culture 145

Culture Report Groups Connections 145

InMoment XI

JUNE 5, 2017

employee engagement in their annual State of the American Workplace report, has reported that roughly 70 percent of U.S. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. Gallup, who tracks U.S. employees are not engaged. View Article.

Employee Engagement 200

Employee Engagement Engagement Connections Customer Experience 200

Experience Matters

OCTOBER 24, 2016

We published a Temkin Group report, ROI of Customer Experience, 2016. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. This research shows that CX is highly correlated to loyalty across 20 industries.

ROI 120

ROI Report Customer Experience Groups 120

Inbenta

AUGUST 11, 2022

Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market. July 2022).

Report 64

Report Chatbots Ecommerce Travel 64

Centercode

OCTOBER 14, 2020

In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. It’s undoubtedly a great opportunity for the industry, but it also means that delivering consistent product quality, seamless connectivity, and a secure connection are more important than ever. Getting there isn’t easy.

Connections 98

Connections Wireless eBook Customers 98

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Finally, I would be remiss if I didn’t mention arguably the biggest announcement at Enterprise Connect this year show, Amazon Connect, the company’s new contact center as a service. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. More Posts - Website Follow Me: The post New Report Reveals How to Build Customer Confidence in 2015 appeared first on Customer Experience Consulting. Customers need reassurance.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

Happy or Not

FEBRUARY 2, 2023

By connecting customer feedback to your target audience’s demographic data. The feedback data is viewable in reports that can be screened to show feedback from target audiences you wish to analyze. The post Connect customer feedback to your target audience with HappyOrNot Demographics appeared first on HappyOrNot.

Connections 73

Connections Feedback Apparel Sports 73

Experience Matters

OCTOBER 20, 2015

We published a Temkin Group report, ROI of Customer Experience, 2015. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. Download report for $295. This research shows that CX is highly correlated to loyalty across 20 industries.

ROI 120

ROI Report Net Promoter Score Customer Experience 120

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. The contact center is powered by Amazon Connect, and Max, the virtual agent, is powered by Amazon Lex and the AWS QnABot solution.

Self Service 81

Self Service Virtual Agent Connections Contact Center 81

Experience Matters

MARCH 10, 2015

We just published a Temkin Group report, Engaging Millennials in the Workplace , which provides five employee engagement strategies for younger workers. These five strategies are: Expand Job Descriptions, Create Connections, Make Work Matter, Allow For Flexibility, and Develop Millennial Leaders. Download report for $195.

Report 120

Report Engagement Employee Engagement Groups 120

CSM Magazine

OCTOBER 12, 2022

Peter Doveren, Chief Strategy Officer, Sigma Connected. Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Peter’s role will focus on identifying opportunities for Sigma Connected to enter new markets and territories.

Connections 52

Connections Strategy Leadership Culture 52

Maru Group

DECEMBER 1, 2022

It reports their stated attitudes and responses – the rational answers that people are comfortable recording. To do this, we spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. This context is rich with opportunity!

Connections 74

Connections Brands Financial Consumers 74

Experience Matters

JUNE 16, 2015

We just published a Temkin Group report, Economics of Net Promoter, 2015. We asked thousands of consumers to give an NPS to 293 companies across 20 industries, and then we examined the connection between NPS and four key areas of loyalty. Download report for $295. Download report for $295.

Report 120

Report Net Promoter Score Wireless Airlines 120