InMoment XI

APRIL 26, 2022

Of course, an organization stating diversity and inclusion goals is a good start, but how can brands like yours translate such goals into tangible Experience Improvement (XI) strategies and tactics for their customers and employees? Key 2: Engage All Audiences.

Customer Experience 493

Customer Experience Social Media Employee Experience Roadmap 493

NetBase

FEBRUARY 12, 2020

Music spans such a broad range of offerings, from broadcast radio, podcasting and social media to streaming media and live events. They make magical events for music lovers in every genre using social monitoring. But not only that – every brand should be monitoring conversations to see if/when surprising connections reveal themselves.

Social Media 60

Social Media Sports Course Analytics 60

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Social Media 112

Social Media Course Training Marketing 112

Comm100

JUNE 22, 2021

to ensure that their students complete their course. It was set up primarily to support our course registration helpline for enrolled students, giving them an easy, accessible, and fast way to reach out to us. And of course, they find it very easy to use as it’s similar to the messaging platforms they use every day.

Customer Service 131

Customer Service Video Course Technology 131

SurveySparrow

JUNE 26, 2020

Do you know that Facebook’s event cover photo size is different for both personal profiles and Fan pages? This means that the answer to the best Facebook event cover photo size is not going to be a straightforward one. Whether it’s ads or events, Facebook does have the Midas touch, no doubt. Of course not.

Video 52

Video Guidelines Social Media Course 52

Gainsight

JUNE 3, 2021

This year Gainsight is excited to partner with HopIn and their virtual events platform for our annual conference, Pulse Everywhere. Mark these special events on your calendar by following the links below: Wednesday, June 9th, 12:45-1:30 pm PT ( Add to Calendar ). If you haven’t gotten your ticket yet, what are you waiting for??

Connections 52

Connections Conference Meeting Tips 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. With an effective retail customer feedback tool , of course! Seriously, it’s a game-changer! And the best part?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

NetBase

MARCH 25, 2020

Dior, known for impeccable fashion, live streamed a Paris catwalk show for its Autumn/Winter collection in order to keep its Chinese buyers connected during the outbreak. And of course, where do the customers show their love? Following Suit – Adapting In-Store Events to Online. Sharing Consumer Love Online. On social media!

Retail 46

Retail Consumers Fashion Financial 46

Experience Investigators by 360Connext

AUGUST 22, 2023

If you’re unsure if the course is right for you—or if you’re looking for quick CX tips to improve your approach—let’s explore some of what you’ll learn. In the course, I share examples of what your mission statement can look like. Keep this mission front-and-center in everything you do and revisit it during company meetings.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

NetBase

DECEMBER 20, 2019

And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. They go to events together somehow. Influencer marketing is all about authenticity.

Connections 56

Connections Consumers Fashion Social Media 56

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. .

e-support 264

e-support Culture Innovation Employee Engagement 264

Zeisler Consulting

JANUARY 23, 2024

Often right after I get off an online call, I’m faced with a survey from Zoom or Google, or whatever service we were using: “How was the connection?” The survey that pops up is also pretty efficient, usually: One-through-five stars; How was the video; the audio; the connection… Then on to my next call, quick and simple.

Survey 93

Survey Meeting Video Feedback 93

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event. The rooms were large, comfy and high-tech enabled.

Conference 62

Conference NPS Hotels Self Service 62

ChurnZero

APRIL 12, 2024

How it makes a difference : Manage progress and stay on top of where every customer is on their journey, whether it’s events, logins, or completed courses. Everything is connected and in real time, which means assessing where to help your customers next is just a (color-coded) click away.

Course 52

Course Customer Journeys Groups Customer Success 52

Oracle

APRIL 22, 2020

” Here are 5 ways to remain connected to your customers and retain their loyalty. ” Coursera is offering 100 online courses for free through the end of May. Penguin Random House and Scholastic are permitting teachers, librarians, and booksellers to create and share story time and read-aloud videos and live events.

Connections 91

Connections Government Hospitality Healthcare 91

C3Centricity

JULY 1, 2019

In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions. Please contact me for more on our 1-Day training sessions.

Culture 149

Culture Exercises Connections Analysis 149

Press 1 For Nick

JANUARY 13, 2021

Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. And be sure to capture lessons learned and let this unprecedented time serve as a launching pad to improve your business, policies, and of course, the employee and customer experiences. NOW MORE THAN EVER, TECHNOLOGY IS VITALLY IMPORTANT.

Connections 52

Connections How To Policies Communication 52

Gainsight

APRIL 8, 2024

Think of the connections you see at your annual events and the camaraderie seen in just a few days. Community platforms offer customers a vibrant hub to connect, exchange insights, and glean valuable knowledge from peers. Well, creating a customer community is just taking this IRL version online and 24/7.

Customer Success 52

Customer Success Training Engagement Customers 52

VDS

JULY 22, 2020

Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. And be sure to capture lessons learned and let this unprecedented time serve as a launching pad to improve your business, policies, and of course, the employee and customer experiences. NOW MORE THAN EVER, TECHNOLOGY IS VITALLY IMPORTANT.

Connections 52

Connections How To Contact Center Policies 52

Vonage

MARCH 28, 2019

That enables you to create a well-constructed routing plan, which allows you to deliver a great experience: a caller’s number automatically accesses CRM data, and the details of that data is used by the routing system to automatically connect that caller – and their data – to the available agent with the best expertise to help them.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

AskNicely

JUNE 6, 2018

Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession event. The result was an evening of awesome stories, connections new and old, and of course, customer love abound. Stay tuned for more CX Obsession videos, stories, and details on our next event (coming sooner than you think!).

Net Promoter Score 150

Net Promoter Score Customer Centricity Video Course 150

Experience Investigators by 360Connext

OCTOBER 2, 2014

There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events. These are free events, so please come and join us! Register here.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Avaya

SEPTEMBER 15, 2016

To that end, I am excited about the recent alignment between IAUG’s flagship customer event, Avaya ENGAGE sm , and Avaya’s global corporate event strategy. Beginning in 2017, Avaya and IAUG will come together to host their first truly joint event. This collaboration is more than an event.

Engagement 0

Engagement Competitive Advantage Groups Course 0

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Zoom Customer Story : When the pandemic caused people around the globe to retreat to their homes, Zoom quickly became a household name that represented human connection.

Social Media 52

Social Media Self Service Roadmap Insurance 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Prime rewards are applicable across each sub-brand, creating a highly connected loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Storyminers

AUGUST 28, 2017

Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) AR/VR/AI and other tech is under scrutiny here, but on a low-risk, low-cost basis. Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

CSM Magazine

MARCH 1, 2024

Companies that dedicate themselves to employee development show their commitment to skills enhancement, providing free access to courses for their staff. This could include training lessons with a teacher, e-learning courses, workshops, or training on the job. Training programs aren’t just an additional administrative job.

Training 52

Training e-support Course Exercises 52

Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. Every team member—including management—is required to complete each training course with a minimum passing score of 100 percent. These efforts pay off.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

C3Centricity

JUNE 25, 2020

2 Assess the Optimum Way of Connecting with Your Customers. Do you know the best way to contact your target customers, as well as their preferred place and time to connect? Every employee has a role to play in customer centricity and connecting with customers on a frequent basis. Is it one-way or two? 9 Define Your Image.

Customer Centricity 177

Customer Centricity Competitive Advantage Trends Brands 177

AWS Machine Learning

FEBRUARY 14, 2023

For instance, faculty in an educational institution belongs to different departments, and if a professor belonging to the computer science department signs in to the application and searches with the keywords “ faculty courses ,” then documents relevant to the same department come up as the top results, based on data source availability.

Chatbots 78

Chatbots How To Course Groups 78

CSM Magazine

JULY 29, 2015

MaritzCX has announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. Our clients are asking us to lead the way again with new courses and CX certifications.”. About MaritzCX.

Training 40

Training Customer Journeys Course Customer Retention 40

ReviewTrackers

JULY 28, 2021

One of the key goals of any insurance social media marketing strategy is to build meaningful and engaging connections with the audience. These connections are predicated on trust. Of course, you can also use social media for customer service and responding quickly to questions, inquiries, feedback, and complaints.

Social Media 175

Social Media Insurance Marketing Tips 175

Hallmark Business Connections

MARCH 23, 2021

It’s also about treating cats and dogs to love and surprises (minus the chocolate, of course, which is unhealthy for our furry friends). This means your business has an opportunity to jump onto this tail-wagging bandwagon with some serious pet life event marketing. What is life event marketing in a general sense?

Consumers 52

Consumers Marketing Strategy Touchpoint 52

CSM Magazine

MARCH 28, 2024

Create a Sense of Community Music is all about connection and your studio should echo that harmony. Hold events like showcase nights or summer camps where everyone can celebrate their musical journey. .” Celebrate students’ progress with shout-outs during lessons or social media posts (with their permission, of course).

Customer Retention 52

Customer Retention Strategy Industry Social Media 52