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The Top Ten Takeaways from Calabrio Customer Connect (C3)


Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

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Connected Cars: How Their Evolution Impacts Consumers & Businesses


Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? Impact on Business.


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5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work.

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Keeping Pace in the New Transportation Space

North Highland

Mastering the art of change management at publicly-run transportation agencies. Federal, state and local public transportation agencies , are not immune to these challenges. In addition to transportation industry-specific challenges, public agencies face a unique set of barriers preventing change.

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What will happen to consumer rights after Brexit?

Helen Dewdney

Brexit and EU consumer law. The future of EU consumer law in the UK. Many of the EU directives regarding consumer rights are actually enshrined in UK law. Consumer Rights (Payment Surcharges) Regulations 2012. Consumer laws covering purchases in the EU. Consumer safety and the EU.

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A 3-Step Formula for Consumer Trust in the AI Age

CSM Magazine

reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI. Global research from Capgemini reflects this sentiment, revealing that 62% of consumers would place higher trust in an organisation whose AI interactions they perceive as ethical. AI and consumer trust – a delicate balance.

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The Secret to Top Quality Customer Service? Putting Consumers in the Driving Seat

CSM Magazine

With time to kill whilst sitting on public transport, a customer may want to communicate with their bank without speaking aloud sensitive data personal to their account with fellow commuters listening in, so biometric identification becomes valuable. – all whilst obtaining the relevant data for providing an efficient solution.