CSM Magazine
JANUARY 18, 2022
If you are a manager responsible for the shipment of your customers’ orders, you may have come across the term flatbed transportation. A flatbed service means using an open trailer to transport cargo. Benefits of flatbed transportation service.
QuestionPro Audience
AUGUST 9, 2017
Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) is continuously working to improve cyber security to protect against such breaches, but it is an ever-changing environment that requires constant innovation to stay ahead of potential threats. Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Only 1 out of every 5 consumers was interested in a fully autonomous vehicle.
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Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work. I thought this was a great way to tackle CX for a complex system like public transportation.
Helen Dewdney
JUNE 12, 2022
This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent. If you have a consumer issue with which you would like help to get sorted or have any ideas of subjects you would like me to cover then please let me know.
Helen Dewdney
MAY 22, 2018
Transport for London also states in Help from Staff that “On the Tube, TfL Rail and Overground, station staff will also accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination. Under the Consumer Rights Act 2015 Alison is entitled to receive services carried out with reasonable skill and care. Claire wrote to TFL about the issues and after chasing twice finally got a response from London Transport over three weeks later.
North Highland
MARCH 25, 2019
Mastering the art of change management at publicly-run transportation agencies. Federal, state and local public transportation agencies , are not immune to these challenges. Moreover, competition for market relevance is forcing transportation-based organizations to face the very real possibility of a workforce shortage as retiring employees can’t be replaced. Government transportation agencies need to adapt with the times, because disruption isn’t coming, it’s already here.
Helen Dewdney
JUNE 17, 2019
Brexit and EU consumer law. The future of EU consumer law in the UK. Many of the EU directives regarding consumer rights are actually enshrined in UK law. Consumer Rights (Payment Surcharges) Regulations 2012. If there is a no-deal Brexit, EU traders selling these arrangements in or to consumers in the UK will be required to comply with the insolvency protection requirements, as above, so you will still be financially protected if the company goes bust.
Helen Dewdney
MAY 13, 2019
Transport for London unmoved on issue of equality Story about equality and Transport for London. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. How to complain when transport has been part of your package holiday. Further advice and help with complaining about transport.
Helen Dewdney
AUGUST 30, 2022
TMO helps to resolve disputes or complaints between consumers and businesses. It has seen the service grow year on year to a position where it now handles more than 100,000 consumer contacts and 16,000 consumer cases per year. East London Radio The Complaining Cow Consumer Show.
CSM Magazine
DECEMBER 22, 2022
But the difference today is that there are more and more of them being built, to the pleasure of consumers who are adopting them willingly. Here is a quick glance into B2C marketplaces and the reasons why consumers prefer them to physical stores.
West Monroe
DECEMBER 1, 2021
Driver shortages and high turnover in the transportation industry are having an impact on delivery performance, operational productivity, and consumer experience. Point of View Industry Transformation Consumer & Industrial Products
Helen Dewdney
JANUARY 14, 2023
Mr Pothole talks pot holes on The Complaining Cow Consumer Show. He even took a tank to the Department of Transport in London in the Channel 5 documentary “Pothole Britain” As the expert on potholes Mr Pothole has also been in the ITV documentary on Britain’s failing roads.
Helen Dewdney
JULY 22, 2022
The Consumer Rights Act 2015 came into force to cover airlines 1 October 2016 but it is such a new law that it’s largely untested and will be until we get a definitive ruling from a judge. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Helen Dewdney
AUGUST 15, 2022
How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Transport complaints expert Consumer champion motor dispute motor expert pot hole damage pot hole injury pot holes road complaint
Helen Dewdney
JANUARY 31, 2022
Aviation Consumer Policy Reform consultation. A fairer system for both business and consumers has to be a good thing. Consumers can take a complaint to an ADR provider and the company is bound by the decision, although the consumer isn’t. Consumer bodies such as Which?
Russel Lolacher
DECEMBER 20, 2021
Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .
CSM Magazine
SEPTEMBER 9, 2021
With time to kill whilst sitting on public transport, a customer may want to communicate with their bank without speaking aloud sensitive data personal to their account with fellow commuters listening in, so biometric identification becomes valuable.
eGain Blogs
JUNE 24, 2022
These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. 1 rank in Services: Transportation and travel – Low-cost airlines. #1
Conversocial
AUGUST 17, 2021
Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020.
AWS Machine Learning
DECEMBER 1, 2022
Airlines are taking advantage of AI technologies to enhance the customer booking experience, assist with crew scheduling, and transporting passengers with greater fuel efficiency by simulating routes based on distance, aircraft weight, and weather.
Russel Lolacher
MARCH 2, 2021
Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. How much has the consumer sentiments changed in your space during 2020 and how is 2021 going to look like?
Comm100
FEBRUARY 15, 2022
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets.
Helen Dewdney
FEBRUARY 19, 2023
Victoria Dioh talks manifestation and woo woo Listen to more The Complaining Cow Consumer Show interviews. East London Radio The Complaining Cow Consumer Show Do you have a consumer issue that you would like help with to get sorted? Radio woo woo Victoria Dioh is a healer.
Helen Dewdney
APRIL 13, 2020
In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? The International Air Transport Association (IATA) says that the sector is looking at a loss of $252bn (£202bn) should the lockdown last three months.
Helen Dewdney
JANUARY 27, 2017
In 2013 Transport Focus found that almost nine in 10 of passengers eligible for compensation for delays, did not claim. Helen Dewdney, The Complaining Cow consumer champion and author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! When given examples of possible claims, a spokesperson for Southern Railways said “We would investigate any claim brought under the Consumer Rights Act thoroughly and take any action as necessary”.
CSM Magazine
OCTOBER 6, 2020
reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI. Global research from Capgemini reflects this sentiment, revealing that 62% of consumers would place higher trust in an organisation whose AI interactions they perceive as ethical.
GlowTouch
MARCH 1, 2021
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. This technology is creating entirely new industries, and new spins on old ones, benefiting companies and consumers.
Helen Dewdney
APRIL 13, 2020
In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? The International Air Transport Association (IATA) says that the sector is looking at a loss of $252bn (£202bn) should the lockdown last three months.
Helen Dewdney
FEBRUARY 22, 2022
Watch out, there’s a parking shark about: The CONSUMER FIGHTBACK column on how to appeal an unfair private parking ticket. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! How to fight Parking Charge Notices.
Helen Dewdney
MARCH 25, 2019
A guide to credit and debit cards and the Consumer Credit Act 1974 how and when you can complain to your credit card company or bank. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Cars and garages Financial issues Transport ways to save money buying a car Cars consumer rights financing a car secondhand car using a garageHow to buy and/or complain about a new or secondhand car and/or a garage.
ViiBE Blog
DECEMBER 21, 2020
By implementing AR remote assistance, an organization’s speed, knowledge, and convenience, the hallmarks of consumer satisfaction, increase dramatically. Transport Customer Experience TechnologyWhat is a Truck Roll?
Russel Lolacher
DECEMBER 20, 2021
Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .
Helen Dewdney
APRIL 1, 2022
Stephanie Tobyn, deputy director for consumers at ORR said: “All train companies have agreed to these new standards, so the process for making a delay compensation claim will be a lot clearer for passengers. All you need to know about your travel consumer rights.
Helen Dewdney
MAY 7, 2021
Consumer rights. Helen Dewdney The Complaining Cow , consumer champion, advises that consumers should be aware of their rights when booking holidays, especially if they have to cancel. Helen says “Remember also that you are covered by the Consumer Rights Act 2015.
Helen Dewdney
OCTOBER 18, 2021
Andrea Coscelli, Chief Executive of the CMA, said: “Companies must abide by consumer protection law and treat their customers fairly. This action by the CMA will hopefully provide consumers with some confidence that they will soon receive the refunds to which they are legally entitled.
Beyond Philosophy
JANUARY 14, 2016
Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. We as consumers love brands. The post Fiat Chrysler: The Latest Car Brand to Wreck Consumer Trust appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Isn’t it a company’s first priority not to harm their Customers?
ViiBE Blog
JULY 13, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Remote operations Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a multi-tenant cloud? Customer experience , Remote operations , Technology.
Russel Lolacher
SEPTEMBER 3, 2020
Your audience, whether customers or employees, consume content differently. Social Customer Care 10x communications content strategy digital communications digital government Lions Gate Bridge repurposing social content transportation video
Helen Dewdney
DECEMBER 16, 2020
The Civil Aviation Authority (CAA) should be the regulator for air transport in the UK. Today, 16 December, the CMA announced that it was investigating whether airlines have breached consumers’ legal rights by failing to offer cash refunds for flights they could not lawfully take.
QuestionPro Audience
FEBRUARY 23, 2018
According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. The millennial generation has grown up with a more ambivalent relationship to cars than previous generations, in part due to having other transportation options, such as ridesharing. Rather than purchasing a car and dealing with the upkeep and maintenance, many millennials prefer to treat transportation as an on-demand service.
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