NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Interaction 149

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Have you ever experienced a “conference high?” I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. Online CX Courses. Learning Makes You Happier — Science Shows it. ” Feels good, doesn’t it?

Training 197

Training Course How To Healthcare 197

Kerry Bodine

MAY 14, 2018

It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over. And, of course, please reach out if there’s any way that Amelia can help you with your own CX initiatives.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Conference ROI 120

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Delivering innovation and growth.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Short-course presenters include: Cynthia RobinsPh.D.-

Conference 28

Conference Marketing Case Study Analytics 28

NetBase

DECEMBER 25, 2018

Research and Technology Organisations (RTOs) in Europe attended a two-day conference in Brussels recently to discuss technical problems “and develop new products and services for industry, government and others.” We need to make sure that those affected by a technological innovation are much more involved in the innovation process.

Innovation 40

Innovation Analysis Government Analytics 40

SurveySparrow

OCTOBER 10, 2019

One of the biggest tech events is all decked up to take on the world by storm and woo a force of think tanks to innovate, share, explore and realize dreams over a cuppa! Dreamforce is a 4-day annual tech conference conducted by Salesforce. Dreamforce 2019 is round the corner and we can’t keep calm! What’s all the noise about?

Conference 73

Conference Course Hotels Innovation 73

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 198

Marketing Technology Customer Centricity Conference 198

inmoment

JUNE 28, 2019

What do you think of when you hear “radical innovation?” The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Kerry Bodine

JUNE 4, 2015

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. It was so on point for companies looking to innovate the customer experience that I feel compelled to share. And Facebook plans to prevent users from posting embarrassing photos.

Trends 120

Trends Consumers Customer Experience Video 120

ChurnZero

APRIL 22, 2022

There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers. We’re there because we’re a ChurnZero customer, too.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Clarivate

JUNE 23, 2022

One trend stood out clearly: the prominence of innovative treatments, including antibody drug conjugates (ADCs) and bispecific antibodies. The pipeline is now bursting with promising candidates that are poised to propel these innovative treatments to improve outcomes in oncology. ADCs and bispecifics aren’t new.

Conference 52

Conference Fashion Report Innovation 52

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Chime in here with a comment to show your interest in our upcoming developer conference. Khoros Academy | Early Access Launch: You asked, and we listened.

Social Media 52

Social Media Self Service Roadmap Insurance 52

ClientSuccess

MAY 18, 2021

For CSMs, hearing from customers daily about the platform, features, and value-based services can quickly become par for the course. It’s a good idea to treat your Customer Advisory Board meetings as little mini-conferences. They are pushing your product to its limits to innovate and grow to meet customer needs continuously.

eBook 65

eBook Conference Meeting Customer Centricity 65

One Millimeter Mindset

MARCH 30, 2021

Next, you start upskilling and reskilling due to the virtual accessibility and affordability (free) of many conferences and education programs. And then, at least one or two or three of those online courses you take really get you thinking differently. Consequently, you earn as many certifications as you can to strengthen resumes.

Leadership 81

Leadership Consulting Conference Innovation 81

Doing CX Right

JULY 14, 2020

The course I completed is now offered at several reputable schools including: . George Washington University – view course info > here. You can take CX course online. COURSE CONTENT. UNIVERSITY BASED COURSE. The program is not a seminar or conference. Fostering a Culture of Innovation.

Customer Journeys 52

Customer Journeys Course Social Media Insurance 52

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. ” – Scott Harrison, Founder & CEO, charity:water, at the INBOUND 2018 conference. ” – Shawn Pfunder, Senior Director–Communications for GoDaddy, quoted from the Midwest Digital Marketing Conference. And keep measuring and course-correcting.”

Marketing 93

Marketing Conference Omni-Channel Leadership 93

Integrity Solutions

FEBRUARY 12, 2020

Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. . A growth and innovation evangelist, Tiffany is a leading thinker in customer experience, company culture and sales. I first heard Lisa speak at a conference about three years ago and have followed her work ever since.

Sales 124

Sales Leadership Contact Center Course 124

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. But wait, that was only the first day at each conference! Are you ready to enter the new era in social analytics ? NetBase LIVE NY.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Horizon CX

FEBRUARY 29, 2020

Imagine a scenario where you just met a new CX colleague for the first time at a conference or other similar professional networking event. It stimulates learning and the exchange of ideas and it can spur innovative thinking leading to performance improvement. Most importantly, it builds trust and rapport among team members.

Exercises 130

Exercises Groups Communication Course 130

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. Utilizing the Pandemic as a Launchpad for Innovation. One of the most prominent key themes over the course of the conference was an urgent call for businesses to embrace an omnichannel CX strategy.

Omni-Channel 98

Omni-Channel Conference e-support Travel 98

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Calabrio

MAY 10, 2019

In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress. If you’re planning to attend the conference to assess new technology to support your CX efforts, this is a must-see. Wednesday, 22 May at 8:00 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

ChurnZero

APRIL 22, 2022

There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers. We’re there because we’re a ChurnZero customer, too.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

C Space

APRIL 10, 2020

They are: Activators: Looking to adapt or innovate immediately, well-positioned to contribute directly to public health efforts, currently very active and engaged. Those who are trying to navigate this pivot will need help in planning how to adjust course to get the most value out of those events – for the businesses, and for their customers.

Conference 59

Conference Travel Innovation Strategy 59

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

Innovation 194

Innovation Leadership How To Marketing 194

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons that a company needs to compete in today’s changing world.

Conference 66

Conference Leadership Culture Customer Centricity 66

AWS Machine Learning

MARCH 30, 2023

With an increased number of duels per match (+10% compared to previous season), the Billy Goats managed to finish the last season on a strong seventh place, securing a surprising spot in the UEFA Europa Conference League. How does a team’s ability to quickly regain possession develop over the course of a match?

Sports 71

Sports Telecommunications Data Consulting 71

Gainsight

MARCH 14, 2023

Early on, I saw clearly how fortunate Gainsight is to have a very passionate, engaged, and supportive community cheering us on as the leaders and innovators of the Customer Success movement. For example, as part of Gainsight’s annual Pulse conference, we’re hosting a full day of product training called Pulse Academy Live (PAL).

e-support 52

e-support Resources Training Conference 52

ijgolding

DECEMBER 3, 2014

You can guess what my answer is going to be…… of course it is! It requires forward thinking innovators to recognise that change realises opportunities. So is it possible to create a genuinely customer centric law firm that puts the needs of its ‘customers’ in equal balance with the commercial goals of the partners?

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

GlowTouch

AUGUST 20, 2021

The Excellence in Strategic Partnerships initiative highlights achievement in collaboration, innovation, and outcomes. This also allowed time to discover individual pain points so agents could provide relevant suggestions after addressing a customer’s need.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. IBM Think is a four-day conference that tech junkies dream about. A conference? Gartner Catalyst Conference | August 12-15, San Diego, CA.

Conference 45

Conference B2B Entertainment B2C 45

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40