SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.

Customer Service Training 140

Customer Service Training Course Training Customer Service 140

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 52

Conference Leadership Industry Customer Success 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Here are our top three themes from sessions hosted by Stripe , Hootsuite , Zendesk , InVision and of course, Gainsight. Three Major Takeaways from Industry.

Conference 66

Conference Industry Metrics Effort Score 66

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. On the last day of the conference, attendees enjoyed a full day of workshops. Deep-Dive into Tips, Tricks, and Techniques.

Conference 69

Conference Tips Roadmap Culture 69

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. Use this list of online CX events to get started — no matter where you are in the world!

Customer Experience 177

Customer Experience Conference Course Training 177

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The post 12 Key Takeaways from ChurnZero’s BIG RYG Customer Success Conference appeared first on ChurnZero. I think that’s the wrong approach.

Conference 98

Conference Customer Success Leadership Sales 98

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward.

Conference 52

Conference Course Industry Customers 52

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in.

Conference 72

Conference Fashion Tips Course 72

datastax

JUNE 18, 2019

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. Distributed” Moves to the Main Stage.

Conference 63

Conference Data Management Software 63

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Kerry Bodine

JUNE 7, 2017

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.

Conference 0

Conference Course Industry Brands 0

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Interaction 149

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But Hypothetically Speaking. Peter Leppik. Fri, 2018-05-11 13:55. Customer Experience.

Course 48

Course Airlines Exercises Transportation 48

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Have you ever experienced a “conference high?” I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. Online CX Courses. I’ve created three courses myself with Linkedin Learning: Creating a Positive Customer Experience.

Training 197

Training Course How To Healthcare 197

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Kill Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But Hypothetically Speaking. Peter Leppik. Fri, 2018-05-11 13:55. Customer Experience.

Course 48

Course Airlines Exercises Transportation 48

CX Accelerator

MAY 25, 2022

She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Thank you, my love! Andre Grandt. Nate Brown.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Thank you, my love! Andre Grandt. Nate Brown.

Hospitality 182

Hospitality Travel Healthcare Conference 182

Kerry Bodine

MARCH 9, 2018

I’ve been writing a series of posts about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. Over the course of two days of presentations at the Service Design Global Conference, I heard many speakers reflect on their evolving role as service designers.

Customer Journeys 120

Customer Journeys Conference How To Course 120

Beyond Philosophy

MARCH 14, 2024

Of course, no one said anything because the boss is the boss. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. I wondered who made the plan in the first place since none of us wanted to go.

Leadership 78

Leadership Conference Groups eBook 78

CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Of course, it can also be an issue of communication and buy-in. Most importantly, it requires buy-in throughout your organization, starting at the highest level.

B2B 199

B2B Conference Metrics B2C 199

Kerry Bodine

NOVEMBER 22, 2017

Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. I’m hoping the GSA students and recent grads will deliver a workshop at the 2018 Service Design Global conference so that more service designers can develop this skill.

Technology 120

Technology Conference How To Trends 120

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Short-course presenters include: Cynthia RobinsPh.D.-

Conference 28

Conference Marketing Case Study Analytics 28

Zeisler Consulting

MARCH 5, 2024

I once had a great co-worker and mentor who, when teaching his Lean Six Sigma courses, would drop the quote: “Never take ‘No’ as an answer from somebody who doesn’t have the authority to say ‘Yes.’” Last year I stayed at a resort for a conference and there was some confusion about the room rate. How’s that for being Customer-centric?

Hotels 93

Hotels Conference Policies Customer Centricity 93

Gainsight

NOVEMBER 2, 2023

While working with a designer to concept, outline, design, and launch a net-new course is great (and something you’ll certainly work toward), it’s not necessary to get your customer academy started. And the best part is that you can version most of these into multiple assets, giving you enough meat to create a complete course.

Course 52

Course eBook Video Conference 52

Beyond Philosophy

FEBRUARY 15, 2024

Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Connections 88

Connections Loyalty Brands How To 88

Kerry Bodine

MAY 14, 2018

It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over. And, of course, please reach out if there’s any way that Amelia can help you with your own CX initiatives. It’s no surprise to me, but I’m thrilled to announce that Amelia passed with flying colors!

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Conference ROI 120

Customer Bliss

OCTOBER 30, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

Optimove

FEBRUARY 12, 2024

And, of course, if you want to start marketing with the customer – a great starting point is to request a demo. In the end If we saw you at ICE, we hope you loved it as much as we did. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

Sports 59

Sports CRM Conference Groups 59

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. It has everything we want or need for a great meal. Bon Appétit!

Conference 29

Conference Roadmap Employee Engagement Tips 29

CX Accelerator

NOVEMBER 11, 2022

He is the driving force behind the training course CX Management Fundamentals which launched earlier this year to great acclaim and provides mentoring to CX managers across the globe. Nate can be found at a variety of conferences speaking and training on the CX topics he loves. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

CloudCherry

DECEMBER 12, 2017

The co-author of the NPS Certification Course and the Emcee of the Net Promoter conference, Deborah is set to infuse decades of experience and industry expertise into CloudCherry. I’ve spent over a decade helping organizations learn to create a customer centric business.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

Connections 64

Connections CRM Conference Touchpoint 64

CSM Magazine

JANUARY 16, 2023

Fortunately, using a video conference platform will make it easy for both of you to discuss and show the step-by-step method required to complete the project. However, with the help of web apps and collaboration software, you may have the greatest video conference for new enterprises without spending a lot of money. It is adaptable.

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Video Training Software Comparison 52