GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. It’s about connecting with your audience and providing them with a meaningful experience that leaves them wanting more.

Survey 207

Survey Transportation Conference Hotels 207

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Survey 90

Survey Feedback Net Promoter Score How To 90

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Values are what we say we do.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Conference 98

Conference Customer Success Leadership Sales 98

GetFeedback

FEBRUARY 12, 2019

Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

SurveySparrow

SEPTEMBER 27, 2021

Are you looking to switch from paper forms with offline survey apps? . Here are the offline survey apps you need to check out. . Best Offline Survey Apps of 2021. SurveySparrow Offline Survey App. Brew Survey. QuestionPro Offline Surveys. SurveySparrow Offline Survey App. Brew Survey.

Survey 52

Survey Tools Feedback Data 52

Gainsight

JUNE 3, 2019

We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. Pulse grew up not as a “user conference” or a “product event” but as some mix of reunion / revival / therapy session for all of the people in customer success who could, once a year, finally have someone to sit with. The Pulse Community.

Conference 45

Conference Customer Success Connections Customer Base 45

Connective DX

OCTOBER 11, 2019

Connective DX is excited to announce that we have been awarded a Healthiest Company of Oregon designation by the Portland Business Journal. The results were based off of detailed surveys submitted over prior months followed by rigorous scoring. Connections. © 2019 Connective DX. Julie Donovan Posted on: October 11, 2019.

Connections 40

Connections Company Healthcare Conference 40

CX Workout - Ideas Blog

MAY 10, 2016

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers. Let’s dive into the keynotes and kick offs from day one. Carine Clark.

Conference 40

Conference Omni-Channel Effort Score Customer Journeys 40

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 28

Conference Marketing Case Study Analytics 28

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. What creative ways are you breaking through silos and internal gaps?

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Now, businesses will look for quick and simple ways like Email Signature Surveys and Popup Surveys to collect feedback with every interaction or event. .

Trends 80

Trends Social Media Conference Exceptional Customer Service 80

Chadwick Martin Bailey

JULY 21, 2020

In terms of the conference itself, the newly virtual event meant remote video sessions, online connections, and every now and then earning a merit badge. Another heartening theme was the need for human connection and empathy amid disruption (and not just the good-natured acceptance of tech snafus).

Conference 83

Conference Case Study Consumers Leadership 83

CSM Magazine

NOVEMBER 9, 2021

While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers. The term Zoom fatigue was adopted in 2020 by Eric Yuan, founder of Zoom, who said he suffered from exhaustion after partaking in too many video conferences while working from home. Well, you’re not alone.

Conference 52

Conference Video Study Meeting 52

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. Complimentary conference admission. What is a customer loyalty program?

Loyalty Programs 79

Loyalty Programs Loyalty eBook Conference 79

Thematic

MARCH 13, 2023

It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. However, it can be challenging to connect with them or make plans because so much is going on. You'll likely know a few people who are also attending.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Thematic

MAY 5, 2024

To be honest, I regret not adding it to my “conference circuit” sooner. With his connections, he brings the world's biggest celebrities to speak at the summit. They described an internal program addressing a common challenge: low survey response rate.

NPS 48

NPS Airlines Analysis Software 48

AskNicely

JANUARY 17, 2017

Customers are far more likely to respond when surveyed closer to a recent purchase, subscription or renewal. If you haven’t heard of Zapier, check them out – they make it easy to connect over 750 different business apps together. 2) Plug things together. Optimise the information you’re sending and receiving! Let us know.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

Customers are far more likely to respond when surveyed closer to a recent purchase, subscription or renewal. If you haven’t heard of Zapier, check them out – they make it easy to connect over 750 different business apps together. 2) Plug things together. Optimise the information you’re sending and receiving! Let us know.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

CX University

MAY 18, 2020

Insights from the 2018 Customer Experience Conference at The Conference Board . In the 2018 customer experience conference at the Conference Board, observations from 112 senior practitioners were recorded. The Pitfalls of Surveying. Connect with Customers in Other Ways. Therefore they look for evidence.

Conference 52

Conference Social Media Gamification Insurance 52

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. There are three standardized survey methodologies for this purpose: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

CSM Magazine

OCTOBER 5, 2021

The findings were announced on the first day of the annual Calabrio Customer Connect (C3) conference. This year Calabrio’s annual conference, focused on The Connected Workforce, is being held as a virtual event, Oct. Calabrio previously surveyed agents on the same topic in 2017. About Calabrio.

Report 52

Report Study Conference Connections 52

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option.

Customer Success 59

Customer Success Strategy Chief Customer Officer Conference 59

Qualtrics

MARCH 1, 2021

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Here’s a run-down of the power of the survey and which kind to use when. What is a business survey? Types of business survey. Customer surveys. Website satisfaction survey.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Whether it’s a conference or symposium or a sporting event or concert, the hybrid event could be the format’s future. Complete this short survey.

Conference 78

Conference Sports Consulting Resources 78

SmartKarrot

AUGUST 23, 2021

One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. What is a Virtual Conference? How do you create a virtual conference strategy?

Conference 10

Conference How To Social Media Video 10

Playvox

OCTOBER 6, 2021

Gen Z (born between 1997 and 2012) 12% of 2025 workforce As digital natives, this generation uses social platforms to connect with others and to build their personal brands and businesses. Conduct regular surveys for a snapshot of employee needs and preferences. Gen Z is often recognized for having a communicative nature. .

Contact Center 75

Contact Center Tips Management Groups 75

Beyond Philosophy

JULY 12, 2016

Namely, the connection between satisfaction and behavior, whether by customers or employees, has been challenged and largely refuted in study upon study. The post Connecting Satisfaction With Behavior: Does The Service-Profit Chain (or The Employee Engagement-Profit Chain) Still Work? appeared first on.

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

Centercode

MAY 7, 2020

Here are the five top tips for managing a beta program, taken from their sessions at Delta ’20: The Virtual CV Conference. That’s really helped us forge connections to new people across our organization.” When it comes to building surveys, Centercode’s Chris Rader says, “Yup.”

Tips 98

Tips Industry Transportation Conference 98

NICE inContact

SEPTEMBER 30, 2019

Stanford University conducted a two-year study where they surveyed 500 remote workers and those who worked in a conventional workplace. Agents can communicate through messaging and chat modules, so they are always connected to each other and their supervisors. Myth #1: Remote work decreases productivity and increases attrition.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Complete this short survey. Verint sponsors this episode.

Customer Insights 78

Customer Insights Voice of Customer Insurance Contact Center 78

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? The hill: increasing recurring revenue by a sizable percentage.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships.

Customer Experience 104

Customer Experience Consulting Conference Groups 104

Chadwick Martin Bailey

JANUARY 31, 2020

Key Takeaways from The Media Insights & Engagement Conference. The Media Insights & Engagement conference was held this week in New Orleans, and we heard some consistent themes that are impacting the media industry. It is also how many Gen Z’ers communicate with each other – directly within gaming platforms.

Sports 52

Sports Conference Entertainment Consumers 52