GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Survey 207

Survey Transportation Conference Hotels 207

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

Conference 52

Conference Self Service Contact Center Innovation 52

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Survey 90

Survey Feedback Net Promoter Score How To 90

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

Conference 260

Conference ROI Banking Customer Voice 260

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

InMoment XI

SEPTEMBER 28, 2022

Systematically gathering and analyzing data from online surveys and other sources such as product reviews, customer complaints, etc., Customer experience (CX) measurement has become a priority for most large organizations. is viewed as an imperative. And for good reason.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

InMoment XI

NOVEMBER 9, 2012

This is my first time attending TMRE conference. I’m excited to attend the conference and am particularly interested in learning about new mobile initiatives across the industry.

Survey 200

Survey Conference Industry 200

InMoment XI

NOVEMBER 9, 2012

This is my first time attending TMRE conference. I’m excited to attend the conference and am particularly interested in learning about new mobile initiatives across the industry.

Survey 200

Survey Conference Industry 200

InMoment XI

NOVEMBER 9, 2012

This is my first time attending TMRE conference. I’m excited to attend the conference and am particularly interested in learning about new mobile initiatives across the industry.

Survey 200

Survey Conference Industry 200

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

Conference 66

Conference Industry Metrics Effort Score 66

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Conference 98

Conference Customer Success Leadership Sales 98

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

Conference 156

Conference Leadership Survey Consumers 156

GetFeedback

FEBRUARY 6, 2019

Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Here are some common survey questions organizers might ask: How was the experience overall?

Tips 276

Tips Feedback Survey Conference 276

GetFeedback

JANUARY 6, 2020

Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.

Tips 195

Tips Feedback Conference Survey 195

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Thematic

JANUARY 17, 2019

Collected all of your survey data? If you’ve ever stared at an Excel sheet filled with thousands of rows of survey data and not known what to do, you’re not alone. Use this post as a guide to lead the way to execute best practice survey analysis in 2019. Customer surveys can have a huge impact on your organization.

Analysis 98

Analysis Survey Data How To 98

SurveySparrow

JUNE 3, 2022

Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. Types of pre-event survey questions + a pre-event survey template you can steal. What is a pre-event survey? Types of pre-event survey questions. #1. Event Planning Template.

Survey 52

Survey Conference Entertainment Communication 52

ProProfs Chat

APRIL 17, 2020

The answer to these questions is – Asking Event Survey Questions! You can use the power of event surveys to know about attendees’ interests and expectations before the event and measure its success to know how much you were able to understand their expectations. Post Event Survey Questions. Mid Event Questions.

Survey 83

Survey Conference NPS Feedback 83

ProProfs Chat

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

Survey 102

Survey Transportation How To Travel 102

SurveySparrow

JULY 11, 2021

Wondering what post-event survey questions you can ask your event attendees? Looking for opportunities to plan and improve future events with surveys? Post-event surveys are invaluable in that they help reveal the key insights you need to enhance the performance of an event. What is a Post-Event Survey?

Survey 52

Survey e-support Conference Measurement 52

Lumoa

JANUARY 2, 2023

Using tNPS to improve your Customer Experience Types of transactional NPS (tNPS) surveys What are some factors that influence transactional NPS (tNPS)? TNPS surveys are usually sent out immediately after a customer makes contact with the business. NPS surveys ask simple questions such as “how likely are you to recommend us to a friend?”

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

Customer Success 83

Customer Success Survey Conference Customer Retention 83

Heart of the Customer

FEBRUARY 20, 2018

Go to any CX conference, and the room that’s filled to overflowing is probably talking about metrics. Whether we’re talking Net Promoter Score, Customer Effort Score, or good old customer satisfaction, survey metrics give us something to share with […]. One thing we CX-ers have in common: we love our metrics.

Net Promoter Score 79

Net Promoter Score Survey Company Data 79

GetFeedback

JUNE 10, 2019

Even though we know how important understanding your customers’ needs are, we often fail in designing surveys and forms that actually work–forms that are easy for customers to fill in and for your team to process and extract conclusions from. Follow these tips to design feedback surveys that your customers will want to fill in.

Feedback 199

Feedback Survey Conference Airlines 199

InteractionMetrics

AUGUST 18, 2023

It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction. It’s worth expanding on this point.

Interaction 52

Interaction Survey Company Net Promoter Score 52

InMoment XI

NOVEMBER 21, 2012

Maritz Research was the platinum sponsor for the conference and also gave three presentations. There were great networking opportunities among colleagues, vendors, clients and even competitors and also opportunities to share ideas. As always, Randy Brandt’s presentation (he. View Article

Survey 200

Survey Conference Marketing 200

InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

Omni-Channel 40

Omni-Channel Conference Customer Experience CRM 40

CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. In reference to these four core capabilities, there were three survey results worth mentioning. Of surveyed respondents, 40 out of 62 (about 65%) felt confident in this regard.

B2B 199

B2B Conference Metrics B2C 199

InMoment XI

NOVEMBER 21, 2012

Maritz Research was the platinum sponsor for the conference and also gave three presentations. There were great networking opportunities among colleagues, vendors, clients and even competitors and also opportunities to share ideas. As always, Randy Brandt’s presentation (he blogged. View Article.

Video 200

Video Survey Conference Marketing 200

InMoment XI

NOVEMBER 21, 2012

Maritz Research was the platinum sponsor for the conference and also gave three presentations. There were great networking opportunities among colleagues, vendors, clients and even competitors and also opportunities to share ideas. As always, Randy Brandt’s presentation (he. View Article

Video 200

Video Survey Conference Marketing 200

SurveySparrow

SEPTEMBER 27, 2021

Are you looking to switch from paper forms with offline survey apps? . Here are the offline survey apps you need to check out. . Best Offline Survey Apps of 2021. SurveySparrow Offline Survey App. Brew Survey. QuestionPro Offline Surveys. SurveySparrow Offline Survey App. Brew Survey.

Survey 52

Survey Tools Feedback Data 52

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. Implementation was very straightforward and we found the advice of CustomerSure was key to designing our survey strategy.

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

CX Workout - Ideas Blog

MAY 10, 2016

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers. Let’s dive into the keynotes and kick offs from day one. Carine Clark.

Conference 40

Conference Omni-Channel Effort Score Customer Journeys 40

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. With QR code surveys, it’s easier than ever to get opinions on the go.

Feedback 58

Feedback Survey Conference Customers 58

Gainsight

JUNE 3, 2019

We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. Pulse grew up not as a “user conference” or a “product event” but as some mix of reunion / revival / therapy session for all of the people in customer success who could, once a year, finally have someone to sit with. The Pulse Community.

Conference 45

Conference Customer Success Connections Customer Base 45

Qualtrics

SEPTEMBER 9, 2021

SHRM’s Business Solutions portfolio includes the Employee Engagement Survey and Thrive 360 , two products geared toward helping organizations transform. From creating the survey, distributing it to employees, and reviewing our results, everything has been with ease. About Qualtrics. Qualtrics, the world’s No.

Conference 26

Conference Employee Engagement Policies Leadership 26