ShepHyken

FEBRUARY 27, 2024

Why does a company send out a customer satisfaction survey? In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. After the show, we heard from John Hughes , who is connected with me on LinkedIn. And in general, short surveys get higher response rates.

Survey 87

Survey Customer Satisfaction Customer Service Training Customers 87

Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. These responses are ideal for comparative analysis in follow-up surveys.

Survey 78

Survey Data Analysis Software 78

Comm100

MARCH 13, 2023

Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. The survey also asked students how they want to be engaged and supported during the pre-enrolment phase, ranking top support factors, preferred communication channels, and speed expectations.

Chatbots 188

Chatbots Survey Social Media Report 188

QuestionPro Audience

AUGUST 4, 2022

Understanding what undercoverage bias is… To put it in simple words, undercoverage happens when a substantial portion of your research population has very few possibilities of getting selected to be part of the sample or isn’t satisfactorily represented in your survey population. . Undercoverage Bias Examples.

Survey 195

Survey How To Groups Study 195

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. They capture their joys, frustrations, and valuable insights.

Survey 119

Survey Analysis Feedback Effort Score 119

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

GetFeedback

AUGUST 2, 2017

We'll look at how two types of experience surveys help boost engagement. Companies often struggle to personalize their customer interactions and messaging.

Survey 150

Survey Connections Customer Experience Brands 150

GetFeedback

OCTOBER 12, 2017

With GetFeedback’s new Managed Mapping, Salesforce novices and veterans alike can automate the survey mapping process—no custom fields required.

Survey 150

Survey Connections Management Customers 150

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

NPS 246

NPS Survey Net Promoter Score CRM 246

InMoment XI

JULY 19, 2018

This is an article written by MaritzCX in which the nature of survey questions are examined and connections to business results are illustrated.

Survey 200

Survey Customer Satisfaction Connections Customers 200

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. They placed a premium on personal connections while adapting to excel in online channels, ensuring a seamless transition for customers.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help.

Survey 273

Survey How To Net Promoter Score Effort Score 273

CloudCherry

SEPTEMBER 19, 2018

Path analysis – creating hypothesized causal connections between sets of variables (e.g. product quality, customer service), and providing estimates of the significance and impact of those connections on the customer experience. Connecting Your CEM Goals to Financial Metrics. Identify drivers of poor customer experiences.

ROI 256

ROI Financial CEM Metrics 256

GetFeedback

SEPTEMBER 6, 2018

In this post, we’ll examine the relationship between EX and CX and cover the basics of employee experience surveys. Here are some examples of employee surveys. Employee Engagement Surveys. Employee Net Promoter Score (ENPS) Surveys. Employee Performance Review Surveys. Management Performance Review Surveys.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Survey Feedback 52

Optimove

APRIL 23, 2024

Embracing these strategies fosters meaningful connections akin to skilled salespeople. The survey and report delve into consumer attitudes toward marketing fatigue, providing essential insights for brands navigating the ever-evolving marketing landscape.

Marketing 64

Marketing Survey Report Consumers 64

QuestionPro Audience

SEPTEMBER 29, 2017

Back in the 1990’s, virtually every household had a landline, and people would answer the phone and talk to survey research callers. We found that 92% of adults have a cell-phone, which is theoretically a great penetration for cell-phone surveys. But, when talking about landline surveys, there is a clear pattern to the data.

Survey 246

Survey Wireless System Connections 246

CloudCherry

SEPTEMBER 19, 2018

Path analysis – creating hypothesized causal connections between sets of variables (e.g. product quality, customer service), and providing estimates of the significance and impact of those connections on the customer experience. Connecting Your CEM Goals to Financial Metrics. Identify drivers of poor customer experiences.

ROI 225

ROI Financial CEM Metrics 225

Centercode

JANUARY 26, 2023

We’re happy to announce the release of Centercode Connect 9.2. This release also addresses well over 75 bugs, and includes improved workflows for tools throughout many areas of the platform (including Surveys and Feedback Types).

Connections 52

Connections Tools Survey Feedback 52

GetFeedback

APRIL 30, 2018

That’s why quick, transactional surveys are gaining popularity. Top 3 Marketing Surveys. Website Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. Blog Surveys. In-App Surveys.

Survey 207

Survey Marketing Self Service Feedback 207

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

SurveySensum

FEBRUARY 21, 2024

While AI offers unparalleled efficiency and scalability in handling customer inquiries and providing support, there’s a critical aspect that often gets overlooked— the human connection. According to a recent survey by Salesforce , 73% of customers expect companies to understand their needs and expectations.

Connections 52

Connections Strategy e-support Chatbots 52

BirdEye

JUNE 16, 2023

Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. So here is a guide on how to get it right and use brand surveys the right way for your business. How do brand surveys help a business?

Survey 98

Survey Brands Strategy Social Media 98

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. Do you only want to target just customers?

Survey 199

Survey How To Social Media Feedback 199

Zonka Feedback

NOVEMBER 29, 2023

For this, it is necessary to connect with your customers from time to time and collect their insights, feedback, and other data to know their requirements, expectations, and satisfaction with your products and services. Here comes the need to conduct surveys.

Survey 59

Survey Examples Feedback Connections 59

delighted

DECEMBER 3, 2021

Enter survey automation. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Two types of survey distribution: Manual vs automated. Two types of survey distribution: Manual vs automated.

Survey 97

Survey Connections Customers Feedback 97

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections.

Study 170

Study Loyalty Connections Loyalty Programs 170

GetFeedback

MAY 17, 2019

Survey emails are one of the best ways to get customer information straight from the source. In this article, we cover 5 ways to improve your survey emails. With these tips you’ll be able to cut through the noise, gain more insight, connect deeper with your customers, and start down the path towards more loyal customers.

Survey 186

Survey How To Tips Measurement 186

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. It’s about connecting with your audience and providing them with a meaningful experience that leaves them wanting more. During the event (Mid-event surveys). During the event (Mid-event surveys).

Survey 207

Survey Transportation Conference Hotels 207

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce sent surveys to attendees during and after Dreamforce.

Conference 199

Conference Survey Tips Feedback 199

delighted

OCTOBER 17, 2023

One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey. An employee survey hands the mic to employees and empowers them to share critical feedback as to what’s working – and what isn’t – about their work experience.

Survey 81

Survey Tips How To Net Promoter Score 81

SurveySparrow

DECEMBER 23, 2023

Have you ever thought about how many people actually like taking surveys at the kiosks in public? Psst…Did you know that people tend to be more honest with kiosk surveys? So… What is a Kiosk Survey? That’s a kiosk survey! That’s what a kiosk survey allows – instant feedback.

Survey 52

Survey Feedback Sports Touchpoint 52

SurveySparrow

NOVEMBER 1, 2023

Ever noticed those swift, post-interaction surveys that pop up after you’ve just made a purchase online? They are transactional surveys, designed to capture immediate feedback while the experience is still fresh in your customers’ minds. What is a Transactional Survey? So, why are they so important? How are they conducted?

Survey 52

Survey Customer Experience Customer Journeys Effort Score 52

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs.

NPS 146

NPS Comparison Survey Net Promoter Score 146