Gainsight

MAY 24, 2022

So how should companies go about understanding what their customers really want and meeting their needs? Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. The Truth About What Customers Want. KnowWhatMakesPeopleClick.

Innovation 105

Innovation Roadmap Analytics Meeting 105

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too. An innovative, future-focused and adaptable work community focused on solving customer challenges. The post 4 C’s of CX Culture: How Well is Your Company Doing?

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. Arianna: I’m so grateful for all of the companies and programs that rejected me. How to Use Insights To Drive Product Roadmap. How did you get into this exciting field? Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Arianna: I’m so grateful for all of the companies and programs that rejected me. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: How did I get here?

Roadmap 63

Roadmap Analysis Data Company 63

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Chadwick Martin Bailey

APRIL 17, 2020

An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. Companies that win in downturns don’t just play defense—they play offense as well. And importantly, innovation can happen in a quarantined world. Kathy Ofsthun, VP Qualitative + Innovation.

Innovation 64

Innovation Roadmap Exercises Consumers 64

Talkdesk

DECEMBER 30, 2020

What I learned while leading a CX company during a global pandemic and what will happen next. I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. But, the best made and most innovative products will always rise above. Determine what needs to change.

Innovation 83

Innovation Contact Center eBook Roadmap 83

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. as a platform for continuous innovation. Continuous Innovation with E1 9.2. First, the latest JDE Roadmap illustrating updates on the 9.2 GoodTimesWithJDE.

Resources 52

Resources Innovation Roadmap Self Service 52

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? CPG (consumer packaged goods) companies on the other hand, frequently encourage their customers to buy more through promotions and discounts. This is done because the company makes money from the customers continued loyalty. More Successful Innovation.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Gathering feedback through surveys , interviews, or online reviews allows companies to understand customer preferences, pain points, and areas for improvement.

Company 52

Company Customer Experience Social Media Analysis 52

TeamSupport

SEPTEMBER 28, 2018

One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. New software versions are being pushed live, with innovative features rolling out the door on a regular basis. The longer a SaaS company retains a customer, the easier it is to maximize their revenue from the relationship.

Customer Success 80

Customer Success Company Roadmap Communication 80

InMoment XI

AUGUST 25, 2023

A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

How To 260

How To ROI Net Promoter Score Measurement 260

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. Fast-paced lives, reducing wait times, and services as share-of-wallet have also increased for consumers as well as business customers, heightening the impact of interactions with companies. What approaches can companies take to help make crowdsourcing work for them? Lynn Hunsaker.

Customer Centricity 54

Customer Centricity Innovation Customers Groups 54

West Monroe

APRIL 25, 2023

As use cases for generative AI continue to proliferate—and as the technology continues to evolve—one area of practical application has caught our eye for pharma companies: patient support programs. Not only can generative AI augment existing patient support channels (phone, chatbot, SMS, etc.)

Company 52

Company Healthcare Chatbots Roadmap 52

West Monroe

MARCH 30, 2023

Every company uses technology, but does that make every company digital? Companies of every size and industry are on their journey to being digital to meet customer needs for seamless experiences, as well as increase internal efficiencies. Top Industries Employing Tech Workers (3.98 million IT jobs in the U.S.):

Software 52

Software Company Healthcare Roadmap 52

ThriveableBiz

JANUARY 26, 2021

00:05:54] Innovation is About Creating Change. The links between change and innovation and the link between creativity became so apparent to me and what I realized was that all along I was in the innovation field because I was helping organizations change things. 00:11:00] Risk and Innovation. It's like research.

Innovation 52

Innovation Sports System Management 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Calabrio

NOVEMBER 1, 2016

While many companies know that speech analytics is something they should do, the question we hear most often is: where do I start? For example, our Innovation Center provides training and educational materials as well as accessibility to our consulting experts, so our customers can feel confident in navigating their investment.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Storyminers

AUGUST 28, 2017

It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Every company has the potential to reach Point B. Makes sense.

Brands 350

Brands Healthcare Roadmap Exercises 350

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Embrace the authenticity challenge.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Wootric CX Blog

MARCH 15, 2020

Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. It’s likely that everyone in their company has been asked to find ways to trim spend. We all have.

Company 125

Company e-support How To Chief Customer Officer 125

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. Chelsie Rae Lee is the Chief Revenue and Customer Officer at Snacknation, a subscription-based snack company. We had our 2020 plans.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. From roadside assistance to insurance, AAA gives its members peace of mind during life’s pivotal moments. You Found it!

Social Media 52

Social Media Self Service Roadmap Insurance 52

Gainsight

AUGUST 4, 2022

All innovation requires some amount of risk. The customer experience includes the product experience, plus any engagements they have with your company, including conversations with team members, advocates, detractors, owned or earned media, and more. Build a data-driven roadmap based on customers’ behavior.

Customer Experience 64

Customer Experience Roadmap Self Service Social Media 64

AskNicely

JANUARY 29, 2018

Auror is a New Zealand-based SaaS company that provides real-time crime intelligence. Not your everyday SaaS company, right? Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success. NPS touches every aspect of our company,” muses Batterbury. Where Magic Meets Real-Time Data.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. In many companies, innovation resources are targeted at new product development. Is it even on your radar? If not, you aren’t alone.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. Companies like SimilarWeb are leveraging AI to optimize your digital channels.

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Oracle

JANUARY 22, 2021

The days of having to deal with banks or credit card companies in-person are over. If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching. Innovations change online payments.

Financial 110

Financial Consumers Tools Banking 110

AWS Machine Learning

MAY 30, 2024

The following are the key achievements and innovative impact of VitechIQ: Centralized knowledge hub – This helps streamline the process of information retrieval, resulting in over 50% reduction in inquiries to product teams. In his current role, Murthy leads R&D initiatives to develop innovative data lake and warehousing solutions.

Chatbots 112

Chatbots Knowledge Base Innovation Interaction 112

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

TechSee

MARCH 2, 2023

As a potential customer, you want to set expectations upfront and understand how other companies have practically benefitted from an AI solution. How will your solutions’ roadmap help me deliver continued innovation and impact? Similarly, look for potential alignment between their product roadmap and your long-term vision.

Self Service 109

Self Service Roadmap Resources Meeting 109

Avaya

MAY 16, 2017

Stats show that 80% of companies identify “digital transformation” as their top strategic priority—but only 5% feel they’ve mastered it. Digital transformation represents a crucial paradigm shift across the entire organization, yet research suggests only a fraction of companies currently implement an enterprise-wide digital strategy.

Company 50

Company Roadmap eBook Strategy 50

West Monroe

MARCH 14, 2024

As a CEO myself, I've seen firsthand the impact of this current confusing environment on companies striving to not only survive but thrive. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Our efforts led to a 2.5x

Data 40

Data Banking ROI Financial 40

UJET

NOVEMBER 16, 2020

It took a pandemic, but most companies have finally been convinced that they need to undergo a digital transformation to position themselves for success in the economy of the future, also known as the “new normal.” The pandemic has been tragic, but there is nothing inevitable about its impact on companies.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

West Monroe

JANUARY 24, 2023

Faced with tumbling stock prices, constricted debt markets, and tighter revenue streams, public software companies are struggling to right their lopsided balance sheets—and for the first time in a decade are looking beyond growth for growth’s sake and instead toward long-term financial stability.

Company 52

Company Software Strategy Leadership 52