TechSee
APRIL 22, 2024
In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption.
Totango
MAY 17, 2024
CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
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Pretium Solutions
OCTOBER 30, 2023
Early Stage Innovation Companies can access tax incentives to attract investment Tax incentives are available to encourage investment in Early Stage Innovation Companies (ESIC). What is an Early Stage Innovation Company (ESIC)? Keep reading to learn more.
TechSee
FEBRUARY 21, 2022
Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. There is a good reason for their optimism. What is Artificial Intelligence?
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What can companies do to find solid ground and move forward successfully? What CX myths are holding organizations back from top-level customer experience performance?
TechSee
JUNE 10, 2021
But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. Here are four truck roll optimization innovations to consider to improve customer experience, save a massive amount of money, and keep employees and customers safe.
Clarivate
APRIL 25, 2024
Patent mapping for SDGs Innovation is a critical lever for sustainability. Patents can help organizations measure this innovation and provide a trackable KPI to map progress against UN SDGs. Within a company’s patent portfolio, we can determine how patents align to the UN’s 17 SDGs.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
As a first time community, the MURAL team has been strategic, creative, and innovative. The lessons they have learned and the advice they would give companies on the same journey. MURAL came to Vanilla just 4 months ago and together, we worked with them to build their thriving community from scratch.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment. We must still find ways to be innovative in order to remain at the forefront of our customer's minds. The past three years have forever changed the retail landscape.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy. How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture?
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
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When it comes to Voice of the Customer (VOC) programs, B2B organizations are often behind the curve, adopting best practices and innovations more slowly than B2C companies. However, the expectation for B2B companies to deliver exceptional experiences is the same, if not higher, than their B2C counterparts.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company. Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Then, with teams communicating asynchronously, innovation can suffer as well. How remote work can be used to your company's advantage in stimulating growth and productivity.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. The cool new innovations shaping the commerce industry. What trends can online merchants expect after more than two years of exponential growth?
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