Calabrio

JANUARY 2, 2020

Seamless and consistent communications. We’ve made it easy to communicate with us. From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address.

Brands 221

Brands Social Media Roadmap Contact Center 221

InMoment XI

JANUARY 10, 2023

CX operations, or customer experience operations, are all about the systems, automation, and lines of communication that make possible a unified, cross-functional approach to improving customer experience. Create a roadmap : Allow qualitative feedback to drive your plan for CX improvement. Let’s find out. Big Picture Analysis.

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

Calabrio

JANUARY 2, 2020

Seamless and consistent communications. We’ve made it easy to communicate with us. From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

Resources 52

Resources Roadmap eBook Analytics 52

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Are they asking for follow-up communication or training and not getting it? Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Gainsight

JULY 10, 2023

Regular audits of communication touchpoints and collaboration with Marketing teams help ensure that messaging remains coordinated and tailored to customer needs. Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs.

Self Service 52

Self Service How To Roadmap ROI 52

ChurnZero

APRIL 22, 2022

We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. And the ChurnZero Community: a collaborative, member-led space for passionate CS professionals to learn from each other. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

ChurnZero

JUNE 15, 2023

It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Tactically speaking, the most common mistake I see is organizations lacking the appropriate unique identifiers on usage events. How many usage events should Customer Success teams track in their product?

Data 96

Data How To Meeting Customer Success 96

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Develop communications for recruiting and interacting with members. Who will communications come from?

Roadmap 118

Roadmap Feedback B2B Survey 118

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. Be proactive with your customer communication and transparent with any issues that arise. How to prevent customer churn.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

Optimove

MARCH 2, 2023

In sports betting, operators don’t own the sporting events on their platform. Disconnected platforms Many iGaming operators use separate software systems to manage their operations that are not integrated or able to communicate with each other. Your content (events and games) meets your audiences’ needs and expectations.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

Experience Investigators by 360Connext

AUGUST 22, 2023

Customer experience is the total relationship your customer has with your organization through communication, interactions, and transactions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

West Monroe

NOVEMBER 2, 2022

Share metrics and communicate the impact of digital investments. Build a realistic roadmap. Below are three crucial pillars for building a roadmap that can show prospective buyers where the business has been—and where the acquirer can take it in the future: Have a clear and executable roadmap.

Roadmap 52

Roadmap Innovation Financial Exercises 52

Customer Bliss

APRIL 11, 2018

Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. While working with Calgary Stampede, an outdoor rodeo and festival in Canada, Jackie realized that an in-person experience doesn’t necessarily begin when the gates to an event opens.

Customer Experience 135

Customer Experience How To Healthcare Hospitality 135

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

West Monroe

OCTOBER 18, 2023

Many are moving slower, partly paralyzed by uncertainties brought about by events like stubbornly high inflation, new wars and geopolitical tensions, gridlock politics, rising interest rates, and more. This means crafting not just a static plan but building a roadmap that evolves with the market. Embrace Micro-transformations.

ROI 59

ROI Roadmap Resources Survey 59

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Throughout the day you get bombarded with communications from all over the place—email, Slack, on your phone, etc. Are you holding a user event? REGISTER NOW.

Case Study 89

Case Study Roadmap Study Feedback 89

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. A full recording will be available after the event. Hello Atlas members! Don’t worry.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. “We still need to communicate in a more structured way,” she does admit. Constantly.

Travel 204

Travel Industry Hotels Customer Journeys 204

GetFeedback

JULY 29, 2019

There are three components of a good feedback action plan: Repeatability, traceability, and communication. Surveying should not be a one-off event, and feedback can come from many different places. Communication. Communication is a critical part of your actionable plan. Repeatability. Actioning survey feedback .

Survey 150

Survey Feedback How To Net Promoter Score 150

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. There’s people like me. It’s amazing. Customer Cheat Sheet (Available now!)

Self Service 52

Self Service Customer Success Roadmap B2C 52

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

CX Journey

AUGUST 15, 2018

How to truly understand and retain your customers The art of using journey maps to connect with your customer and tell their story My 5-step approach to developing your customer experience roadmap and strategy in order to completely transform your business I'd be honored if you would take a few minutes out of your day to listen to this interview.

Customer Journeys 90

Customer Journeys Transportation Roadmap Connections 90

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. has a roadmap, a backlog, iterations, and new releases.In Let’s take a look at her top 10 insights. Manage the Customer Journey as a Product. Design and Run All-in-One .

Customer Success 83

Customer Success Customer Journeys Roadmap Sales 83

ChurnZero

APRIL 11, 2024

It’s no longer a fancy thing, years out on the roadmap, that only highly mature CS organizations are good at. This is a great place to start to better understand who you’re communicating with. Being asked to do more with less has turned the concept of digital customer success from a nice-to-have to a must-have.

Customer Success 52

Customer Success Customer Journeys B2B Customers 52

Gainsight

AUGUST 6, 2021

Your CS teams should be your ears to the ground to communicate what your existing customers need and how the product is resonating with them. Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect. Step 3: Launching.

Customer Success 52

Customer Success Roadmap How To Feedback 52

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success.

eBook 75

eBook Case Study ROI Roadmap 75

SurveySparrow

APRIL 23, 2024

Communication tool Storyboards provide a common visual language that transcends linguistic and cultural barriers, ensuring that everyone involved in the project gets the vision and intent. Write a script that effectively communicates your message. For each scene, visualize the actions and events described in the script.

Video 52

Video How To Roadmap Software 52

Call Experts

OCTOBER 5, 2023

Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. Establish Clear Communication Channels Open and transparent communication is the foundation of a successful partnership with your chosen call center.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Let’s go over a few ways to make innovations in the digital era of communication work for you. Automate a variety of campaigns.

Roadmap 80

Roadmap Software Fashion Comparison 80

ChurnZero

APRIL 22, 2022

We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. And the ChurnZero Community: a collaborative, member-led space for passionate CS professionals to learn from each other. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

Circular Edge

DECEMBER 1, 2022

Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23. The Oracle JDE team welcomed InFocus 2022 attendees with the JDE keynote and roadmap sessions – and what an exciting way to start the week! TLS Support for DB Communication. Password Reset Self-Service.

Self Service 52

Self Service Roadmap Tools Resources 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Missed the webinar, or just want a recap? Save Your Spot!

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

Call Experts

APRIL 8, 2024

Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. Establish Clear Communication Channels Open and transparent communication is the foundation of a successful partnership with your chosen call center.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Gainsight

JULY 5, 2022

Excellent communication and listening skills. These tasks are impossible without communication skills that can traverse subject matter, message, and audience. Every journey begins with a roadmap, and every business motion starts with a strategy. Change management always begins with pre-launch communication and training.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Magellan Solutions

AUGUST 31, 2022

7 EXAMPLES OF OUTSOURCING FAILURES: REAL LIFE EVENTS . The event involving IBM and Queensland Health Department, puts the spotlight on examples of bad outsourcing. Establish a precise process for emergency actions to be taken in the event of system breakdowns. Source: Magellan Solutions. 1) IBM & THE TEXAS STATE. CASE STUDY.

Examples 75

Examples Case Study How To Banking 75

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Proactive Communication : Anticipate customer needs by staying ahead of potential issues or concerns.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52