category voice-of-the-team 
Experience Investigators by 360Connext
FEBRUARY 27, 2024
About Maria Villablanca: Maria Villablanca ( mariavillablanca.com ), the creator of The Transform Talks Podcast and The “Voices in Transformation” interview series, is considered one of the leading creators and influencers in the supply chain and business transformation space.
InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction. Leadership and Loyalty.
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Experience Investigators by 360Connext
OCTOBER 3, 2023
A lot of customer experience teams focus on collecting surveys. And I’d bet your team is, too!) Essentially, over-relying on surveys causes CX teams to make assumptions on smaller and smaller sample sizes. But are you listening in the right ways? And they send the same surveys each quarter or year, like clockwork.
InMoment XI
AUGUST 24, 2022
But this irony is hard to convey without the added benefit of voice inflection and bodily cues (which is why it can be so problematic when someone tries to be sarcastic in a text message or email). There is so much more to communication than just the words we say. Take sarcasm, for instance. This can create real problems for your business.
Lumoa
APRIL 18, 2023
Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better.
Customer Bliss
MARCH 12, 2020
Let’s say you’re selling five product categories. Each one of those product categories is going to present their math differently and roll up their red, yellow and green dots based on how they’re doing in their category. Create One Version of the Truth. But the key is to do a common version of the math.
GetFeedback
JANUARY 3, 2019
A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization. Understand Voice of Customer capture methods.
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