Eptica

FEBRUARY 19, 2021

In our new guest blog, customer service authority Micah Solomon explains how you can successfully build this mental muscle memory – read the full article on our parent company Enghouse Interactive’s site. You might also be interested in these posts: How to pick the right contact centre technology for your business.

Customer Service 104

Customer Service How To Customer Service Training Customer Focused 104

Eptica

MARCH 19, 2021

Date: Friday, March 19, 2021 Author: Guest Author: Dr Nicola J. Author: Guest Author: Dr Nicola J. In our latest guest blog post, BT’s Dr Nicola Millard explains what the findings mean for customer service in 2021 and beyond. Millard, Customer Service, autonomous customer Categories: Trends and Markets.

Customer Experience 72

Customer Experience Trends Consumers Interaction 72

Eptica

JUNE 18, 2021

Read our latest guest post from leading contact centre expert Morris Pentel to learn best practice tips that will help you improve your working experience by making it better by design. You might also be interested in these posts: Delivering excellent customer service at the moments that matter. Share this page on: Tweet.

Tips 96

Tips Meeting Interaction Management 96

GetFeedback

NOVEMBER 7, 2019

Editor’s note: This article reflects the personal opinions of our guest author, Hilary Murdock. About the guest author. She’s spent her career doing positioning strategy for brands across the category spectrum, including Bridgestone, Kellogg’s and Pepsico. You can contact her at hmurdock@threekit.com.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Eptica

JUNE 3, 2020

Date: Wednesday, June 3, 2020 Author: Guest author - Blake Morgan 3 ways to create a consistent, omnichannel experience (and why it matters). Author: Guest author - Blake Morgan Today, customers demand a seamless experience from companies – whatever channel they use to make contact. Published on: June 03, 2020.

Omni-Channel 79

Omni-Channel Banking Customer Satisfaction Meeting 79

ShepHyken

SEPTEMBER 16, 2022

Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories. Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),?

Feedback 68

Feedback Net Promoter Score Chatbots NPS 68

Eptica

OCTOBER 16, 2020

To find out more read the full post on our parent company Enghouse Interactive’s website. You might also be interested in these posts: Key to profitability - how UK customer experience is changing over the long-term. Guest Post: Emotive CX for Customer Interaction. Share this page on: Tweet.

Call Recording 113

Call Recording Trends Meeting Innovation 113

Eptica

MARCH 4, 2020

Date: Wednesday, March 4, 2020 Author: Guest author: Shep Hyken Keep Your Customers Amazed. Author: Guest author: Shep Hyken In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. Published on: March 04, 2020.

Customers 79

Customers Customer Insights Consumers Customer Service 79

Customer Bliss

DECEMBER 8, 2017

The following post is an excerpt from my book: Chief Customer Officer 2.0. Aisling: We have built out both the guest and host journeys and are driving how we build customer listening aligned to the stages of those journeys. Below, I share a “My Rock, My Story” snippet – which is one of many featured throughout the book.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

Eptica

MAY 28, 2021

Author: Pauline Ashenden - Demand Generation Manager Customer satisfaction is a key metric for Housing Associations – and the focus on customer service is increasing post-pandemic. You might also be interested in these posts: Increasing agent retention in the hybrid workplace. Share this page on: Tweet.

Customer Service 72

Customer Service Customer Satisfaction Trends Metrics 72

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. You can list products in diverse categories like electronics, home furnishings, vehicles, and clothing. It’s an exciting marketplace to post your offerings for free as the website is known to achieve over two billion page views.

Advertising 98

Advertising Automotive Retail Sales 98

C3Centricity

NOVEMBER 5, 2018

Many countries and regions have strong, stereotyped images that can play to inherent qualities associated with certain product categories coming from them. Understand the Category. Just because countries are geographically close, doesn’t mean their populations are similar when it comes to category image and usage.

Brands 206

Brands How To Trends Consumers 206

CloudCherry

NOVEMBER 3, 2019

“Basically, be a heart with ears”… …One of my favorite quotes from this week’s “Sweets of CX” guest- Customer Experience Manager for NumberBarn , co-founder of CustomerServiceLife.com , certified health coach, CloudCherry’s 2019-2020 CX Influencer Champ, and the founder of Jenny Dempsey Wellness – Miss Jenny Dempsey herself.

Insurance 150

Insurance Customer Experience Management Leadership Tips 150

AWS Machine Learning

SEPTEMBER 2, 2022

This is a guest post by Ramzi Alqrainy, Chief Technology Officer, The Chefz. In this post, we explain how The Chefz uses Amazon Personalize filters to apply business rules on recommendations to end-users, increasing revenue by 35%. The Chefz is a Saudi-based online food delivery startup, founded in 2016.

Technology 94

Technology Interaction Customer Satisfaction Metrics 94

BirdEye

JULY 19, 2023

After all, most recently engaged couples have to figure out guest lists, locations, timelines and schedules, deliveries, vendors, and, of course, payments. It is different because it: Allows users to set up a free wedding website to keep guests in the loop. What makes The Knot different? Yes, reviews on The Knot are reliable.

Feedback 95

Feedback Resources Tools Hotels 95

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020. Published on: January 09, 2020. As customers become more demanding, can self-service really help?

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

ReviewTrackers

JULY 15, 2019

There are nearly 5 million Airbnb listings worldwide, across 81,000 cities and 191+ countries, amounting to more than 300 million Airbnb guest arrivals all-time. To ensure a great experience for both hosts and guests in the Airbnb community, Airbnb asks both groups to leave online reviews of each other after every completed trip.

Travel 77

Travel Hotels Groups Policies 77

Customer Bliss

SEPTEMBER 27, 2016

At about one per week (plus admittedly I think I missed a week or two), that means we’ve been talking to guests for about six months now. For these accounts, they created an audit divided into two essential categories: Risk. The risk category. The reference category. It’s been awesome!

Healthcare 100

Healthcare Chief Customer Officer Hospitality Leadership 100

ReviewTrackers

JUNE 1, 2018

There are nearly 5 million Airbnb listings worldwide, across 81,000 cities and 191+ countries, amounting to more than 300 million Airbnb guest arrivals all-time. To ensure a great experience for both hosts and guests in the Airbnb community, Airbnb asks both groups to leave online reviews of each other after every completed trip.

Travel 92

Travel Hotels Groups Policies 92

Eptica

OCTOBER 29, 2020

To learn more and register for our 5 November Teams webinar and read the full post over on the Enghouse Interactive website. You might also be interested in these posts: Remote Working 2.0: You might also be interested in these posts: Remote Working 2.0: Guest Post: Emotive CX for Customer Interaction.

How To 56

How To Customer Centricity Trends Communication 56

SurveySparrow

FEBRUARY 9, 2024

Since more than half of your prospective customers will find you online, you need to reach out to them by leveraging guest posting sites, for example. This could be anything, from stumbling upon your brand mention on a social media post to reading one of your guest posts. Better website experience.

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Customer Bliss

AUGUST 15, 2019

We’re revisiting snippets of conversations with previous guests this summer, and in this episode, we’ll hear from Yellowfin ’s CCO, Lee Roquet and former CCO of Rigor , Francis Cordon. Bucket Your Work Into Different Categories. Integrate his team: Francis understood that customer success doesn’t just come from post-sales.

Customer Experience 114

Customer Experience B2B Roadmap Metrics 114

ShepHyken

JULY 8, 2020

By the way, I recently interviewed Rupesh Patel on Amazing Business Radio , and he shared the “secret sauce” on how he gets amazing guest reviews for his hotels—and his recipe can work for any business. Customers who leave reviews fall into two categories. The post Would You Please Leave a Review About Your Experience?

Hotels 122

Hotels Customer Service Training Customer Experience Training 122

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. This post has been amongst the top articles on C3Centricity for many years. Do you know how your brand is seen by category users?

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). I call such a category, the burden of proof. The post Systems, controls and client outcomes: a recipe for credibility and respect appeared first on ChurnZero. Easy stuff, not.

System 98

System Customer Success Travel Leadership 98

ShepHyken

NOVEMBER 18, 2022

The very same site visitors will be easy to move between categories of the site and product cards and make orders. For more articles from Shep Hyken and his guest contributors, go to customerserviceblog.com. The post Guest Post: Why B2B Business Needs Dedicated Customer Support appeared first on Shep Hyken.

B2B 68

B2B Customers Sales Resources 68

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). I call such a category, the burden of proof. The post Systems, controls and client outcomes: a recipe for credibility and respect appeared first on ChurnZero. Easy stuff, not.

System 94

System Customer Success Travel Leadership 94

BirdEye

APRIL 9, 2021

In this post we’ll share all of the tools you need to help attract more customers through Google My Business. . Choose the right business category. Did you know the primary GMB category is the number one “local pack” ranking factor? Here’s how you can make edits to your Google My Business categories. Go to the “Info” tab.

Consumers 98

Consumers Trends Guidelines Software 98

ShepHyken

MARCH 5, 2021

Post that, you pay $20/month for 10,000 pageviews. In 2021, customer experience will play a key role in determining which eCommerce businesses succeed, given the number of options in every category. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Ending Notes.

Tools 93

Tools Ecommerce Customer Experience Loyalty Programs 93

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Or maybe it is because the quality of our posts is always improving and we share more regularly.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

ShepHyken

OCTOBER 29, 2021

This way, all of them can discuss, share, and come up with accurate solutions, or recommendations, and post tiny notes to guide others following the process. The content that is stored in the knowledge base is segregated into different categories, adding a structure to the information and making it simpler to find. Easier Searches .

Call Center 79

Call Center Software Contact Center Knowledge Base 79

GetFeedback

DECEMBER 2, 2019

If you are in the Internet Service Providers category where the benchmark is 62%, ask yourself why the Video Streaming Service category achieves a 75% rating. . About the guest author . The post How to Prove the ROI of Customer Satisfaction (CSAT) appeared first on GetFeedback Blog.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

ShepHyken

APRIL 17, 2020

If your products happen to be in the latter category this does not mean you simply let it go. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. The post Guest Post: Now is the Time to Implement Effective Ways to Gain and Retain Customer Loyalty appeared first on Shep Hyken.

Loyalty 129

Loyalty Rewards Programs Loyalty Programs Study 129

Beyond Philosophy

JANUARY 26, 2023

Michél Patterson from Maersk Line, the world’s largest shipping container company, was recently a guest on the podcast. Joe has three categories for the answers: Time well-saved: was it easy, frustrating, complicated, or frictionless for customers? We are the Three Amigos because we have all worked in this area for 20 years.

Net Promoter Score 78

Net Promoter Score Customer Centricity Course Examples 78

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? You may assume your hotel’s guests want laundry service, but they may in fact be more passionate about having a workout buddy available. Here are some ways! Immediacy Is Key. Because they know they have options.

Travel 56

Travel Customer Care Hotels Touchpoint 56

GetFeedback

AUGUST 24, 2018

This is guest post by Reuben Yonatan, CEO of GetVoIP. The most common issues need to be up front, the advanced stuff has to be easy to search for, and all your content should be organized in logical categories that make sense to the end user. You must structure your content with the customer in mind. About the Author.

Knowledge Base 170

Knowledge Base Customer Centricity Self Service Comparison 170

Optimove

JUNE 6, 2023

Under his leadership, the company more than quadrupled its revenue in five years, and he was instrumental in defining the Marketing Cloud category.  The post Industry Pioneer Stephan Dietrich Joins Optimove Board: “The stars are aligning” appeared first on Optimove. The excitement, Stephan, is all ours.

Industry 52

Industry Leadership Analytics Marketing 52