TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Integrity Solutions

FEBRUARY 11, 2022

There’s no denying that there’s been a huge shift in sales in recent years. Many sales leaders—and salespeople themselves—tend to overlook the fact that it takes a sizable mental shift in sellers to stay in the game, especially when the game keeps changing. Here are some key takeaways from that conversation.

Sales 56

Sales Tips Connections Brands 56

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands e-support Transportation Video 52

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

NetBase

JULY 29, 2020

How can retailers make sales in a COVID market? Despite what people are shopping for, one thing remains consistent in both regular retail and luxury industries: People want to feel safe, and shop with brands that are respecting their personal and emotional needs. Examples of brands doing these things right and driving results.

Retail 52

Retail Sales Marketing Social Media 52

NetBase

AUGUST 20, 2019

eCommerce brands on Instagram are experiencing exceptional engagement – and your brand can join their ranks. To help you along, we’re sharing seven lessons we’ve learned from eCommerce brands on Instagram. Odds are, more than a few of them will work for your brand’s promotional efforts too.

Ecommerce 74

Ecommerce Brands Multi-Channel Video 74

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. ViiBE’s Zendesk video call integration. The benefits of Zendesk video call.

CRM 52

CRM Video Case Study Net Promoter Score 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

Of course, each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how, and the “what do I do about it?” Show how your customers benefit from the promise of your brand, and how that shows up in their journey. This means communicating often and earnestly.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. You may not work directly in customer service or sales, but you can provide this kind of happiness for your customers. . Online CX Courses. Think about your own experiences as a customer.

Training 197

Training Course How To Healthcare 197

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

The brands that do pay attention to the details of the experience they deliver are the ones who disrupt markets, gain more customers through referrals and word-of-mouth marketing, and keep their customers happier, for longer. Your customer has expectations from your brand throughout their journey.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

Uniphore

NOVEMBER 2, 2021

When you add up all these conversations happening across organizations every day, the numbers are massive, especially the ones about your brand. Every hour, there are more than 100 million conversations about brands. Given the massive engagement between customers and a brand, creating a positive, and personal experience is essential.

Omni-Channel 100

Omni-Channel Video Contact Center Sales 100

Customer Bliss

MAY 28, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 173

Chief Customer Officer Video Course Banking 173

ShepHyken

APRIL 1, 2024

Of course, there’s more! A fitness expert touting a new athleisure brand? A get-ready-with-me video singing the praises of the latest plant-based moisturizer? A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience.

Customer Service 77

Customer Service Government B2B B2C 77

ModSquad

MAY 13, 2021

When you consider that 92% of consumers trust word-of-mouth recommendations , it’s easy to see how delighted fans can become invaluable brand ambassadors. Sales and special events will draw in customers; creating a great experience will keep them coming back. As the popularity of unboxing videos shows, we love opening up new packages.

Ecommerce 52

Ecommerce Loyalty Brands Rewards Programs 52

BirdEye

SEPTEMBER 12, 2023

There is heavy competition among brands on social media. Social media marketing is important for businesses of all sizes as it helps you reach your target audience, build relationships, and foster a community that aids brand recall efforts. You can no longer afford not to have a social media strategy for your business.

Social Media 105

Social Media Guidelines Video Analytics 105

C Space

APRIL 16, 2020

The Brand Move Roundup – April 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. It hopes the feature will help small businesses ramp up sales.

Brands 52

Brands Fashion Healthcare Entertainment 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Transportation Sales Innovation 52

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

Russel Lolacher

SEPTEMBER 30, 2019

OR The Death of the UPsell Brand and the Birth of Doing More with L.E.S. “No, it’s not about sales. ” I’ve been explaining “The UPsell” brand with these responses since 2009. .” ” I’ve been explaining “The UPsell” brand with these responses since 2009.

Brands 45

Brands Leadership Course Sales 45

C Space

AUGUST 7, 2020

The Brand Move Roundup – August 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands Advertising Video Report 40

Lumoa

MARCH 9, 2023

Feedback can also help you improve your products, it can assist you in ensuring your pricing is competitive and can help you spot any issues with your customer service, deliveries, site security, or how your brand compares with its competitors. Of course, a combination of the two types of questions is usually ideal.

Feedback 208

Feedback Strategy Survey Customers 208

BlueOcean

AUGUST 20, 2020

Perhaps they have a video tour of their offices ( check out ours here! ) – yes, to some extent it’s curated, perhaps with production lighting and fewer people milling around, but it’s a glance nonetheless at the physical workspace that, one day, your outsourced team will be operating within. The right outsourcer gets it.

Video 156

Video Customer Care Leadership Culture 156

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Retail 52

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. “It’s everything the customer touches, tastes, smells, hears, sees throughout the experience with the brand.”

Customer Success 98

Customer Success Customer Journeys Customer Centricity Tips 98

Gainsight

MARCH 4, 2024

Ease of course access and navigation Satisfaction with the topics covered Relevancy and practicality of the content Skills development and behavioral changes 3. At all times, your employees act as the face of your brand, its values, and its standards. Relative Course Quality Report Which courses are more popular than others?

ROI 52

ROI Training How To Course 52

C Space

JULY 1, 2020

The Brand Move Roundup – July 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. million to $368.4

Brands 52

Brands Travel Social Media Banking 52

Experience Investigators by 360Connext

APRIL 21, 2020

It’s about the end-to-end journey your customers has with your brand, built on every interaction and emotion along the way. As leaders, it’s easy to offer resources like a link to an online course and leave it at that. You can check those Linkedin Learning courses out here.). Customer Experience is Multifaceted.

Course 143

Course Training Feedback Connections 143

AskNicely

JUNE 6, 2018

Some of the Rose City’s greatest brands came together to share tales of real-word customer obsession — in 7 minutes or less — to a packed house of their peers. The result was an evening of awesome stories, connections new and old, and of course, customer love abound. And doing awesome things is energizing! Serve more, sell less!

Net Promoter Score 150

Net Promoter Score Customer Centricity Video Course 150

LiveChat

JANUARY 11, 2019

What your product pages offer in terms of content can mean the difference between a sale or a bounce, not to mention the SEO benefits. So here is your guide to crafting the product content that is going to generate increases in sales. This is a great psychological trigger and brings authenticity to your brand.

Sales 55

Sales Video Retail Consumers 55

C Space

JULY 20, 2020

The Brand Move Roundup – July 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands Apparel Advertising Retail 40

Customer Bliss

AUGUST 8, 2019

into a multi-billion dollar brand. Watch my video interview with Horst and learn how to be a leader that sets the vision and the standards: 3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze. Of course, don’t forget that you can also add my books to your reading list as well!

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143

C Space

OCTOBER 6, 2020

The Brand Move Roundup – October 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Sales in North America rose 17.3%

Brands 40

Brands Financial Travel Advertising 40

NetBase

NOVEMBER 5, 2019

Understanding trends is important for marketers, of course. And brands that are using social listening to understand this viral group are cashing in this holiday season. These girls are in love with brands, in general. The power of brands resonates with consumers because they are forced now to brand themselves.’”.

Brands 40

Brands Social Media Trends Video 40

NetBase

NOVEMBER 5, 2019

Understanding trends is important for marketers, of course. And brands that are using social listening to understand this viral group are cashing in this holiday season. These girls are in love with brands, in general. The power of brands resonates with consumers because they are forced now to brand themselves.’”.

Brands 40

Brands Social Media Trends Video 40