Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Training 88

Training Sales Strategy Study 88

InMoment XI

JULY 13, 2022

Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Feed this data back into your product roadmap and to your sales team. It’s an extra handy thing to add to their sales playbook.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

SurveySparrow

AUGUST 31, 2021

Through feedback, of course. It also boosts your sales as users may like your product during the trial and invest in it for the long term. Video library. You can provide survey respondents access to specific videos from your internal and training documentation, and even give exclusive access to training videos.

Survey 98

Survey Sales Social Media Multi-Channel 98

InMoment XI

NOVEMBER 21, 2022

Of course, we recommend utilizing not just a help center as a method to reach out, but any adequate resource, from employees on the front line to digital surveys. Check out this video below to learn how global banking giant, Virgin Money , worked with InMoment to understand the most impactful moments in the customer journey.

Loyalty 260

Loyalty How To eBook Social Media 260

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Social Media 112

Social Media Course Training Marketing 112

Integrity Solutions

FEBRUARY 11, 2022

There’s no denying that there’s been a huge shift in sales in recent years. Many sales leaders—and salespeople themselves—tend to overlook the fact that it takes a sizable mental shift in sellers to stay in the game, especially when the game keeps changing. Here are some key takeaways from that conversation.

Sales 56

Sales Tips Connections Brands 56

Customer Bliss

OCTOBER 30, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Steve DiGioia

AUGUST 31, 2020

I can do without the kissing-up just for him to make the sale. I can do without the latest gadget that others “just have to have” The only things you “have to have” are food, a roof over your head (security), your health, and of course your family. I can do without people who make videos while sitting in their car.

Sales 246

Sales Video Course Connections 246

Kerry Bodine

APRIL 25, 2019

As our project manager, she’s working both with clients and behind the scenes to streamline our processes and communications — and, of course, create effective, easy, and enjoyable client experiences across all of our speaking and consulting engagements. Jade holds an MBA in IT project management from Cal Lutheran University.

Consulting 229

Consulting Video Course System 229

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. ViiBE’s Zendesk video call integration. The benefits of Zendesk video call.

CRM 52

CRM Video Case Study Net Promoter Score 52

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

Integrity Solutions

DECEMBER 18, 2019

How do your sales reps take sales enablement tools and translate them into conversations a customer would care about? As you think about your sales enablement strategy for the coming year, here are four essential areas to focus on. What Are the Elements of a Sales Enablement Strategy? By Bruce Wedderburn.

Sales 58

Sales Strategy Telecommunications Tips 58

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. You may not work directly in customer service or sales, but you can provide this kind of happiness for your customers. . Online CX Courses. Think about your own experiences as a customer.

Training 197

Training Course How To Healthcare 197

Customer Bliss

JUNE 18, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 161

Chief Customer Officer Video Course Banking 161

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

Sales 65

Sales B2B Social Media Entertainment 65

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Experience Investigators by 360Connext

DECEMBER 15, 2023

Of course, each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how, and the “what do I do about it?” Ask your customer to share their story via video interview and then send that to your employees throughout the organization.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

NetBase

JULY 29, 2020

How can retailers make sales in a COVID market? By 2025, online luxury sales will increase 3x to $91B. By 2025, 20% of luxury sales will be done online. And luxury brands are stepping forward as well, of course. The post How Retailers Can Make Sales in a COVID Market appeared first on NetBase. We have some ideas.

Retail 52

Retail Sales Marketing Social Media 52

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

Customer Bliss

MAY 28, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 173

Chief Customer Officer Video Course Banking 173

Customer Bliss

JANUARY 3, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 170

Chief Customer Officer Video Course Social Media 170

ShepHyken

JUNE 6, 2023

For Amazon, it’s free shipping, access to video content, and more. I create weekly videos based on these articles. If something I write or put in a video makes a difference in someone’s life or business, that’s good enough for me. A different way to say free is no extra charge. Isn’t that the same as free? Here’s a scenario.

Video 86

Video Advertising Customer Service Training Consumers 86

Customer Bliss

NOVEMBER 13, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 174

Chief Customer Officer Video Course Policies 174

Gainsight

MARCH 4, 2024

Ease of course access and navigation Satisfaction with the topics covered Relevancy and practicality of the content Skills development and behavioral changes 3. Instructional videos and brief learning modules influence earnings by imparting fundamental knowledge, but they also show ways your platform can make employees more successful.

ROI 52

ROI Training How To Course 52

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

Uniphore

NOVEMBER 2, 2021

With the strong work-from-home reality, most people are using collaboration tools, including spending most of their day on video calls. 5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing.

Omni-Channel 100

Omni-Channel Video Contact Center Sales 100

LiveChat

JANUARY 11, 2019

What your product pages offer in terms of content can mean the difference between a sale or a bounce, not to mention the SEO benefits. So here is your guide to crafting the product content that is going to generate increases in sales. Use video – it works! Putting video in a content page can increase conversion by 80%.

Sales 55

Sales Video Retail Consumers 55

Uniphore

JANUARY 25, 2022

While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Video will be Preferred CX Platform. With the mass migration to working from home, video conferencing has become ubiquitous. Video-based AI software is the answer to that demand.

Healthcare 130

Healthcare Video Banking Contact Center 130

Kerry Bodine

APRIL 25, 2019

As our project manager, she’s working both with clients and behind the scenes to streamline our processes and communications — and, of course, create effective, easy, and enjoyable client experiences across all of our speaking and consulting engagements. Jade holds an MBA in IT project management from Cal Lutheran University.

Consulting 120

Consulting Video Course System 120

BlueOcean

AUGUST 20, 2020

Perhaps they have a video tour of their offices ( check out ours here! ) – yes, to some extent it’s curated, perhaps with production lighting and fewer people milling around, but it’s a glance nonetheless at the physical workspace that, one day, your outsourced team will be operating within. The right outsourcer gets it.

Video 156

Video Customer Care Leadership Culture 156

ShepHyken

APRIL 1, 2024

Of course, there’s more! A get-ready-with-me video singing the praises of the latest plant-based moisturizer? A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. According to the author, some companies have lost sight of that.

Customer Service 77

Customer Service Government B2B B2C 77

Myra Golden

NOVEMBER 30, 2015

The Sale You’ve Been Waiting For Starts Now![CYBER Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate. CYBER WEEK].

Sales 40

Sales Training Customer Service Training Course 40

Customer Bliss

OCTOBER 2, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Chief Customer Officer 126

Chief Customer Officer Video Leadership Course 126

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). The top five Udemy courses for Customer Success.

Customer Success 98

Customer Success Customer Journeys Customer Centricity Tips 98

Experience Investigators by 360Connext

AUGUST 1, 2023

Video game design companies are offering bonuses for their staff to learn how to use AI. Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. For example, introducing a smart CRM tool empowered by AI can provide personalized information to sales AND support teams.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143