ShepHyken

MAY 3, 2019

Many companies are exploring selling opportunities through social media like Instagram, where they can post pictures and provide links to quick payment options like Paypal; other companies are opening up tools like WhatsApp for their customer support and live chat. Be where your customers are.

Loyalty 114

Loyalty Effort Score Social Media Omni-Channel 114

Steve DiGioia

APRIL 17, 2023

Sales department selling more than you can produce? What Happens When You Don’t Have a Solution? He says, “Why don’t you come to me with solutions?” I have an easy solution. Address the Argument the Right Way The post Why Don’t You Come to Me with Solutions Instead? When plans go awry, I find out why.

Course 147

Course How To Sales Communication 147

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. We need Solutions in order to map our product features to clients’ objectives.”. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ShepHyken

MAY 25, 2018

Our engagements must shift seamlessly between selling, serving, and retaining – adapting based on the customer context. This not only saves relationships, it reduces call-center FTE costs, churn rates, and retention discounts, while increasing satisfaction and helping earn the right to cross-sell later on.

Customer relationships 74

Customer relationships Call Center Customer Retention Advertising 74

ShepHyken

MARCH 8, 2019

A simple solution to this issue? On the other hand, being small can be a selling point for you like it is for me. The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. Because any home improvement project I’ve ever hired for inevitably runs over budget on both time and money.

Consulting 108

Consulting Customers Customer Service Course 108

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). Why are CCaaS solution providers partnering with digital communication platforms? Deltapath, a communication solution provider, partnered with Comm100 to achieve exactly this. Grow customer base. Reduce churn.

Omni-Channel 210

Omni-Channel Chatbots Social Media Software 210

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Birdeye has evolved to be an all-in-one AI solution beyond just Reviews. That’s now a button that you can see on the platform already.

Brands 115

Brands Multi-Channel Consulting Report 115

ShepHyken

AUGUST 10, 2018

This matter of specialization doesn’t just relate to products but also to product discounts, promotions, upselling, and cross-selling. Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Choosing Channels.

Analytics 67

Analytics Social Media Travel Banking 67

Integrity Solutions

FEBRUARY 12, 2020

One of our goals at Integrity Solutions is to help our clients think differently and expand their knowledge about the sales profession, sales performance improvement and leadership, customer service and delivering exceptional client experiences. Read his blog and follow Alan on Twitter. . Read his blog and follow Mark on Twitter. .

Sales 124

Sales Leadership Contact Center Course 124

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. Today’s guest post is from my good friend, Chip R.

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. As your team member, they may have the power to sabotage your solution. This technique works whether you’re talking about engineering, piloting, or selling.

How To 85

How To Airlines Social Media Communication 85

ShepHyken

MAY 4, 2018

That’s a lesson we learned the hard way at FreightCenter, a third-party logistics company that helps businesses and individuals find the best freight shipping solution for them. Once the customer has arrived, what sort of customer experience will differentiate your company from all the others that sell the same things yours does?

Customer Experience 79

Customer Experience Advertising Sales System 79

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. That also means choosing the right live chat solution that offers a variety of advanced features and customizations to give agents the best tools for the job. Provide detailed solutions. A part of that is knowing what sort of tone and voice to use. Be positive.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. It was about finding solutions for a customer and finding their pain points ”. P resent a solution for the customer to take home today.

Customer Service 341

Customer Service e-support Self Service Customers 341

Comm100

SEPTEMBER 25, 2021

This blog explores: What white label live chat is Why your business needs to implement this software List of things to look for in a live chat What questions you need to ask about live chat. White labeling is the practice of using third-party components in your products and selling them under one brand name. Why white label live chat?

Software 196

Software e-support Healthcare Sales 196

Horizon CX

APRIL 4, 2019

All is well and good except when it comes to product-centric organizations believing and acting as if whatever they manufacture and sell or offer as a service is perfectly aligned with client needs and wants. During my tenure in sales, I was introduced and trained in what is called the solution-selling methodology.

Customer Centricity 100

Customer Centricity Sales Communication Customers 100

Circular Edge

FEBRUARY 28, 2023

Blog Credit: Austin Caldwell, February 24, 2023 (How Guided Selling and Proposal Automation Make It Easier for Sellers to Sell | NetSuite) B2B sales teams are constantly looking to optimize their selling process. contact-form-7] Missed promotional, upsell, and cross-sell opportunities.

Competitive Advantage 52

Competitive Advantage Sales Consulting B2B 52

ShepHyken

APRIL 27, 2018

Customer reviews and insights about what items sell best, perform best, or have the utmost quality are things customers want to know before a purchase. Seema Nair is a Senior Project Manager (Mobility) at Indusa and has around 11 years of experience in enterprise and consumer-facing mobility solutions. Include Customer Reviews.

Social Media 81

Social Media How To User Experience Touchpoint 81

Bold360

NOVEMBER 6, 2018

Because of this, you’re unable to use valuable insights gained in the acquisition stage to improve the customer experience and maximize upsell and cross-sell opportunities. To learn more about the ROI of customer acquisition vs retention, check out One Customer Engagement Solution for the Complete Customer Journey.

B2C 209

B2C Customer Retention ROI Customer Journeys 209

NICE inContact

AUGUST 2, 2019

You’ll need a solution that can easily scale as business grows. Companies using omnichannel customer service can unify customer requests and conversations from social media, live chat, email, forums, blogs, mobile apps, and contact forms in one platform. You don’t simply want to plan for your current customer service needs.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

One Millimeter Mindset

SEPTEMBER 24, 2018

Perhaps solutions are strictly bound by the confines of your technical, engineering or scientific discipline’s formulae. Sometimes what you are selling has absolutely nothing to do with the root cause of the factors holding an organization back. Would a more robust solution better serve the entire organization, over time?

Strategy 213

Strategy B2C Customer Retention B2B 213

Uniphore

NOVEMBER 23, 2021

The partners offer solutions that automate journeys such as bill paying, service inquiries, and upgrades, while improving the customer experience. These solutions also automate after-call work for high-value journeys, such as opening new accounts, to shorten average handle time and call wait times.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. What Are the Most Common Freemium SaaS Mistakes and Their Solutions? Fortunately, there are solutions for each of these common mistakes. However, common freemium SaaS mistakes can thwart this otherwise effective approach.

Sales 118

Sales Strategy Social Media Knowledge Base 118

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Answering the following questions may be helpful: What do you aim to offer solutions for? Blogging Blogging is the best tool to showcase your expertise and talent to your target audience.

Brands 52

Brands Strategy Social Media Video 52

ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Troubleshooting Playbook: CSMs are often called upon to troubleshoot customer issues and having an easily-accessible playbook can help them quickly identify solutions or next steps.

eBook 72

eBook Resources Customer Success Training 72

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. He is currently the Strategy & Optimization Czar at Call Design North America (CDNA), the leader in workforce management solutions for contact centers. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Brandwatch CX

JANUARY 29, 2024

It’s full of people looking for ways to improve their business, they’re already receptive to a blog post about improving ROI or dealing wth crises. They’re not exactly primed to start considering whether their company needs a social listening solution. Check out this blog post that explains what to avoid.

Social Media 98

Social Media Tips Groups Brands 98

CSM Magazine

DECEMBER 13, 2023

Lack of Cross-Sell and Upsell Capabilities This gap involves using strategies that integrate sales opportunities into customer interactions. Here’s how you can bridge this gap: Provide comprehensive training for customer service representatives that focus on cross-selling and upselling.

Customer Service 52

Customer Service CRM Call Center System 52

Retently

MARCH 29, 2023

At the same time, the Model S received the highest-ever satisfaction score of 98% , while Model Y and 3 remain at the top of the best-selling electric car chart to date. Tesla developed a truly unique selling proposition A lot of economic textbooks teach you about the role of competition in the market.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

One Millimeter Mindset

SEPTEMBER 11, 2018

Their permission for me to connect with them is not permission to sell. 1st LinkedIn message] Hi Babette, I understand you’re the author of Sales Aerobics for Engineers Blog. I’m not trying to sell anything. Social communication is not permission to sell, not that it is going to stop people from continuing to do so.

Communication 167

Communication Social Media B2B Conference 167

CSM Magazine

MARCH 21, 2024

This blog post aims to shed light on the potential risks associated with using ad blockers and provide valuable insights to help you navigate this complex topic. Some ad-blocking extensions have been caught selling anonymized user data to third parties.

Advertising 52

Advertising Software User Experience Policies 52

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Embracing these innovative, solution-driven strategies to navigate the skyrocketing costs of traditional advertising can bypass the costly race to the bottom. You can explore diverse categories for selling products or services.

Advertising 98

Advertising Automotive Retail Sales 98

Lithium

APRIL 5, 2022

Read the full Spring Launch blog. Some blog areas are limited to Khoros customers only. Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Chat more, sell more: How conversations unlock revenue.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

CSM Magazine

DECEMBER 19, 2023

You can easily sell your goods worldwide by using export and shipping services. Exporting means your products will be accessible globally, and it comes with many perks: It will help you sell your goods online on a worldwide scale. Basic solutions without high costs or needing lots of learning might seem smart.

Strategy 52

Strategy Social Media Advertising Analytics 52

Integrity Solutions

AUGUST 30, 2021

Accurate or not, for many people, selling brings to mind the historic stereotype of the pushy, manipulative salesperson doing whatever it takes to close the deal in a pressure-cooker environment. How Does Your Company Define Selling? For some people and organizations, selling is viewed as something you do to customers.

Sales 99

Sales Culture Training CRM 99

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Integrity Solutions

SEPTEMBER 8, 2020

Virtual selling has changed the way that customers are choosing- or not choosing- to interact with salespeople, often in significant ways. While the fundamentals of selling aren’t different in a virtual setting, the dynamics are, and many salespeople are struggling to adapt. The Shift To Virtual Selling. by Bruce Wedderburn.

Sales 99

Sales Video Meeting Interaction 99