Gainsight

NOVEMBER 20, 2019

Let us introduce you to the mantra, “Stay thirsty my friends.” To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. Young [Free].

Resources 80

Resources Management Conference Groups 80

Beyond Philosophy

AUGUST 25, 2022

On the Apple phone the other day, it suggested widgets to me of apps I might want to use. The phone notices that I want to use the apps at a particular time of day, so it pushes them to me proactively. Providing proactive experiences is part of the future I see for Customer Experience , a side effect of Customer Science.

How To 147

How To Contact Center Hotels Social Media 147

Uniphore

DECEMBER 6, 2021

Contact centers can have the best customer service agents and the latest and greatest technology. They can even implement superb customer experience strategies; but without an able and trustworthy leader at the helm, they will ultimately fail. Experience on the Frontline.

Contact Center 130

Contact Center Leadership Training Technology 130

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The funny thing is that sometimes that motivation is hidden, even from the customer.

How To 78

How To Exercises Video Customers 78

Beyond Philosophy

SEPTEMBER 14, 2023

Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Are you ready for AI? Some firms are.

Self Service 89

Self Service Software Analytics Examples 89

Beyond Philosophy

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. ” These are not emotions, nor are they specific.

Connections 89

Connections Loyalty Brands How To 89

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Exercises Measurement 78

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media How To Healthcare 57

Kustomer

NOVEMBER 1, 2021

Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. The Power of the Podcast. Have you noticed?

Customer Service 98

Customer Service Entertainment Trends Social Media 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends.

Marketing 109

Marketing Social Media Advertising Tips 109

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. If you are new to C3Centricity then welcome, glad you could join us.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Beyond Philosophy

JULY 13, 2023

From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. For example, a large telecom company designed an AI system to identify customer churn.

How To 143

How To Competitive Advantage System Social Media 143

Beyond Philosophy

SEPTEMBER 1, 2022

We’ve all had experiences where we can anticipate what’s coming. Many of us want a quick answer we can trust from somebody who would know. He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. Moreover, it is based on our experiences in the past.

System 148

System Analytics Video Connections 148

Beyond Philosophy

FEBRUARY 6, 2019

Customer Experience as an industry is at a crossroads. In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Rightly so, to be honest.

ROI 154

ROI Customer Experience Strategy Customers 154

Beyond Philosophy

JANUARY 28, 2019

Customer Experience is having some growing pains. However, by adopting a renewed focus on the following five concepts in Customer Experience, you can overcome these challenges, and, perhaps more importantly, stay ahead of the competition. We discussed these five areas in a recent podcast.

ROI 139

ROI Net Promoter Score Effort Score Groups 139

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Walmart and KFC use facial recognition technology. Passengers on Delta check in for flights in the Atlanta airport using facial recognition. In other words, once we get used to it, it won’t feel creepy anymore.

Technology 118

Technology Analysis Software Study 118

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared.

Transportation 180

Transportation Study Survey Technology 180

Beyond Philosophy

JANUARY 16, 2019

I have always been surprised by the massive wealth of data in academia that doesn’t get used. You come away from it thinking the person who wrote it is very clever, but don’t understand what he or she said at all. Professor Hamilton explained to me why on our latest podcast , and I wanted to share it with all of you.

Customer Experience 111

Customer Experience ROI Customers Consulting 111

Beyond Philosophy

JUNE 6, 2019

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. Facial recognition identifies you, the person.

Banking 141

Banking Airlines Analysis Technology 141

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

Retail 161

Retail Online Experience Interaction Case Study 161

Beyond Philosophy

AUGUST 15, 2019

This oft-quoted line from Peter Drucker is more pertinent today than ever concerning Customer Experience strategy. Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . We discussed measuring Customer Experience correctly in a recent podcast.

Measurement 125

Measurement Net Promoter Score NPS Effort Score 125

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors?

Social Media 98

Social Media Brands Loyalty Marketing 98

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

Kustomer

NOVEMBER 2, 2022

Customer trends are constantly shifting and growing based on the needs and wants of the modern buyer. Today’s customers choose to shop at specific companies because of affordability, luxury, believing in what the brand stands for, the quality of the product, etc. What Are Today’s Top Customer Service Expectations?

Customer Service 98

Customer Service Omni-Channel Social Media Customer Expectations 98

Beyond Philosophy

NOVEMBER 1, 2019

Some customer habits may be useful for your Customer Experience strategy, and some of them may not. Understanding how customers’ habits form and how to identify them is crucial for Customer Experience. These two systems help us understand habits and habit formation. . ”). .

Self Service 140

Self Service Airlines Insurance System 140

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 57

Social Media Tips Sales Advertising 57

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Kustomer

JANUARY 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to create a personalized, data-driven customer experience.

Data 88

Data Customer Experience Advertising Brands 88

Beyond Philosophy

MARCH 4, 2019

The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. Customer emotions drive customer behavior. In the U.S.,

Measurement 102

Measurement Consulting Technology Customer Experience Professionals 102

Beyond Philosophy

FEBRUARY 19, 2019

A Customer Experience focus is a necessity of survival in today’s hyper-competitive and disrupted retail market. I was talking to the C-Suite of a retailer (who shall remain nameless) about Customer Experience. However, she noticed the respondents in these conversations were not talking about customers.

Retail 142

Retail Competitive Advantage Leadership Examples 142

Uniphore

SEPTEMBER 7, 2021

Digital servicing has given CX teams the ability to conveniently and efficiently reach out to more customers, and COVID-19 has enabled many companies to adopt digital platforms at scale. A customer-first approach is rising in popularity across all industries including insurance. Classify customer needs. A 5-step CX process.

Insurance 100

Insurance Industry Innovation Analytics 100

Beyond Philosophy

DECEMBER 30, 2021

Customer satisfaction is at the worst point it has been for 15 years. People want positive experiences, so it’s up to businesses that want them as customers to provide them. We did that on a recent podcast, thinking about what we learned professionally and personally this past year. .

Customer Satisfaction 78

Customer Satisfaction Return on Investment Consulting Customer Relationship Management 78

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Professor Ryan Hamilton is the only scientist I know.

Net Promoter Score 139

Net Promoter Score Customers Data Effort Score 139

Beyond Philosophy

MARCH 10, 2020

Have you ever made a snap judgment about another person only to discover you were wrong? Psychologists call this a Fundamental Attribution Error (FAE), and it can wreak havoc on your customer-driven growth. . We explored FAEs in our latest podcast and the effect they can have on your Customer Experience outcome.

Insurance 179

Insurance Call Center Training Consulting 179

Beyond Philosophy

FEBRUARY 25, 2019

We are, however, going to figure out how they make decisions so we can design a Customer Experience that works with them during the process. However, Simon says there are constraints around the rationality you use for the choices you make. These efficient shortcuts are generally fine and get us pretty good decision outcomes.

System 107

System Hospitality Consulting Customer Experience 107

Beyond Philosophy

MARCH 20, 2020

The reason we are is the same reason branding works for your organization to attract customers. We discussed Availability on a recent podcast. For example, you can use this method to increase your chances of winning a running race or packing appropriately for travel. Making Your Brand Available to Customers.

Tools 171

Tools Marketing Consulting Social Media 171

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59