Uniphore

JUNE 9, 2021

In the contact center, the leading driver of improvements has been automation. That means breaking down the barriers between your front- and back-office silos and ensuring not only that information is being shared, but that each teams’ goals and decisions are aligned.

Engagement 246

Engagement Contact Center How To Metrics 246

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. But a strong team doesn’t need to be in the same office to ensure success. The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Most remote agents enjoy a portable workstation.

Tips 121

Tips Management Self Service Video 121

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. Today more and more institutions and businesses switch to remote work due to the unsafe and unstable situation in the world. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

Tips 70

Tips Conference Communication Trends 70

BlueOcean

OCTOBER 4, 2023

Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. Enhanced Customer Experience: It leads to improved customer satisfaction, as customers can communicate in their preferred language, feeling understood and valued.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

UJET

JUNE 3, 2020

Right now, your support team is either mostly or entirely remote. But what if you were used to having your entire team in one office and usually spoke to them in person. How can you manage a dispersed team effectively when everyone is remote? It’s important to help them feel like an active part of the team.

Management 82

Management How To Call Center Meeting 82

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. Remote Selling Success Starts Before The Call Even Begins. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. By Bruce Wedderburn.

Engagement 137

Engagement Sales Video Meeting 137

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Compared to other support methods, live chat offers features that other channels simply can’t provide, leading to a faster response time (and so higher customer satisfaction (CSAT) too.). Response speed.

Chatbots 225

Chatbots Customer Experience Multi-Channel CRM 225

ShepHyken

JANUARY 22, 2021

However, it becomes much easier for the organization to stay in sync, aiming for clarity, transparency, and better management of the remote contact center agents. We know that as much as optimizing customer experience is essential, it is also important to provide an exceptional experience to the remote agents. Here’s how!

Call Center 89

Call Center Virtual Call Center Contact Center Average Handle Time 89

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. In order to nurture this growth, customer success teams must have improved visibility to monitor progress and review customer insights. Ensuring the entire team is aligned on big-picture goals.

Customer Success 94

Customer Success Communication Meeting Touchpoint 94

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. Difficult conversations lead to deeper customer connections. Find ways to enable your team to have candid discussions with customers and feed that information back to the company.

Customer Success 98

Customer Success Customer Centricity Customers Sales 98

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Let’s dive deeper.

Software 52

Software Management Video e-support 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

UJET

APRIL 21, 2020

Vasili recently answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. I am extremely passionate about customer service and have been in the space for a while leading mostly sales teams and have had stints in running product and engineering.

Contact Center 72

Contact Center Leadership CRM User Experience 72

Bold360

AUGUST 14, 2020

Many organizations and employees struggled to adapt to remote work, as urgent issues around hardware, software and support had to be resolved almost overnight. Complexities Around Adoption of Remote Work. Complexities Around Adoption of Remote Work. Shafton combats them “with dedicated team social time.

Conference 52

Conference Software Connections Innovation 52

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Whatfix is one of today’s leading in-app guidance platforms.

Customer Engagement 105

Customer Engagement Tools Engagement Knowledge Base 105

ViiBE Blog

MAY 11, 2023

ViiBE Blog What is a Service Level Agreement? Anna Gorina May 11, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Remote Assistance and how it Boosts Petroleum Operations Free Oil & Gas E-book available now!

How To 52

How To e-support Meeting Measurement 52

CX Accelerator

MAY 28, 2019

Chief among these is our power to create a supportive and edifying dynamic among our teams. I can personally testify to the power of having a team who sincerely cares for one another. Your team has the capacity to adapt seamlessly and to meet any new challenge in real-time. So how does one develop a team culture such as this?

Culture 140

Culture Contact Center Customer Journeys Groups 140

Totango

DECEMBER 26, 2021

If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. .

Customer Success 104

Customer Success Sports Resources Policies 104

Totango

JULY 28, 2021

In this blog we’ll share five of the most important best practices for hiring a customer success manager. Totango’s dynamic assignment feature lets you scale your customer success management by automatically matching team members to customers who need assistance based on fit, skill and availability. We Work Remotely.

Customer Success 118

Customer Success Management Guidelines Customers 118

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. This eliminates the need to chase external members, such as appraisers.

CRM 52

CRM Chatbots Return on Investment Social Media 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. It may seem daunting at first, but small daily rituals can lead to big results. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Clarivate

DECEMBER 6, 2023

These shifts are impacting the way business is done within law firms and in-house corporate legal teams. To keep pace, IP legal teams are trying to understand the downstream impact on traditional lawyering and what is needed to successfully navigate the evolving IP ecosystem into the future. How IP practice meets the coming wave.

Government 59

Government Resources Industry Technology 59

NobelBiz

MARCH 12, 2024

Often prioritizes individual channels separately, leading to disjointed experiences. Operates in silos with each channel having its own data and processes, leading to disjointed experiences. As a result, teams tend to collaborate more effectively and respond to customer inquiries promptly and accurately.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Upstream Works

MAY 4, 2021

Keep up with seasonal spikes, customize the solution to suit in-office and remote agents, and compile all the resources your enterprise utilizes in one desktop. Keep your agents engaged and empowered with productivity tools, knowledge management and team collaboration that help streamline their workdays.

Connections 78

Connections Engagement Contact Center Resources 78

SaleMove

JUNE 2, 2020

Companies who may have questioned employees’ productivity in their home environment have been forced to dive headfirst into the remote workforce to keep business running as usual. High-tech companies are one such example because many are already familiar with collaboration tools, cloud-based applications, and distributed teams.

Banking 62

Banking Financial Technology Customer Engagement 62

Integrity Solutions

DECEMBER 21, 2020

One of the most gratifying parts of this very disorienting and stressful year for our team has been the opportunity to work with our clients to help them navigate what is now a very tired phrase: “the new normal.” It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities.

Sales 69

Sales Training Consulting Tips 69

Integrity Solutions

JULY 20, 2021

The majority of B2B decision-makers now prefer remote human interactions or digital self-service to the traditional face-to-face meeting. When it comes to remote sales, now that they’ve gotten a taste of it, B2B decision-makers want more of it. The most obvious recent example is the pandemic, which changed B2B sales forever.

Sales 126

Sales B2B Self Service Training 126

ViiBE Blog

MAY 20, 2021

Remote visual support and AR are two vastly emerging technology redefining customer service and the traditional approach to customer support, with a predicted 1.9 Yet what are the considerations you should look at when selecting the perfect remote visual support solution for your business? What is remote visual support?

First Call Resolution 52

First Call Resolution Transportation Average Handle Time Contact Center 52

SurveySensum

FEBRUARY 27, 2024

Your team members are buzzing with energy, and you feel a surge of creativity and motivation. So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. What is Employee Satisfaction?

Metrics 52

Metrics Strategy Employee Engagement Culture 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. Implementing a system that captures feedback from customers, leads and other prospects.

Customer Success 98

Customer Success B2B Metrics Strategy 98

SurveySparrow

NOVEMBER 15, 2022

2 Team Building Questions. These icebreaker questions, asked directly or in a quick survey, works stupendously well in influencing your team’s overall team bond and productivity. What’s your remote work productivity hack? Do you follow any interesting blogs that we should also? We wanna know your secret sauce!

Meeting 52

Meeting Video Examples Training 52

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads. How Product Teams Can use Their Community To Close The Customer Feedback Loop. Using Product Benchmarks to Gauge Product Performance.

Resources 52

Resources eBook Analytics Customer Success 52

West Monroe

APRIL 14, 2020

In the midst of today’s global health crisis, health systems are having to rapidly deploy their non-patient facing workforce for remote work. Below are four stages we have identified for health systems to accelerate a move to a fully remote and productive patient access center. How is this shift achieved? Physically migrate.

Abandon Rate 52

Abandon Rate First Call Resolution Guidelines System 52

Bold360

MARCH 16, 2020

Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus. It is also vital that your CX teams are enabled to get access to the latest information and also empowered to work from anywhere and still be able to deliver a high-quality experience.

Self Service 59

Self Service Customer Experience Contact Center Policies 59

NobelBiz

FEBRUARY 27, 2024

By optimizing call center operations, organizations can enhance the overall customer experience, leading to increased satisfaction. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote engagement moving forward. Manage chat time by leading with listening. . But who’s got the time? Don’t fear humor. It’s essential to humanity. .

Fashion 62

Fashion Meeting Video Conference 62

Interactions

OCTOBER 21, 2020

Like most companies, ours went entirely remote in March. As the coronavirus fallout continues, many companies will be seriously contemplating a permanent shift to remote work but unsure of how to make it happen. Even a dedicated Pandemic Team can’t anticipate and account for every possible scenario or personal circumstance.

How To 62

How To Culture Meeting Interaction 62