BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. But how can you generate local leads? In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Daniel Group

MAY 12, 2022

Grow your Business Exponentially by Improving your Customer Experience. This edition continues our focus on growing your best in the best way, with excellent customer experience as the essential building block. If customers like the service you provide, they will tell others. More information is coming soon.

Net Promoter Score 98

Net Promoter Score Customer Experience NPS Conference 98

AWS Machine Learning

FEBRUARY 13, 2024

BigBasket serves over 10 million customers. In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%.

Training 101

Training Gamification Data Innovation 101

Beyond Philosophy

MARCH 2, 2020

We have all been in line or on hold for customer service , waiting for a company to get back to us. Then, when our wait time runs long and our patience runs short we get cranky and think, this customer service crew is really inept today. Last February, the Harvard Business Review (HBR) published, “ Why is Customer Service so Bad?

Customer Service 188

Customer Service Consulting Wait Times Customers 188

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Metrics 98

Metrics Customer Success Net Promoter Score Measurement 98

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If If you’re still unsure, take a look at the cost-savings of chatbots with this Chatbot ROI Calculator.). If you’d like to go into more detail download this free chatbot guide. Download now.

Chatbots 130

Chatbots How To Measurement Wait Times 130

CustomerSuccessBox

APRIL 19, 2022

Businesses are realizing the power of customer journey mapping to monitor customer experience performance and identify opportunities for improvement. Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

Optimove

FEBRUARY 24, 2022

Similarly, of course, email is a tentpole of Relationship Marketing, for the apparent reason that you should not have – and if you do, then should not use – the email of anyone who isn’t already a customer. So, you can’t really use it for your regular acquisition campaigns. Acquisition vs Retention? Still wondering why and how?

Data 52

Data Multi-Channel Advertising Course 52

Customer Guru

NOVEMBER 13, 2018

What is customer loyalty? Customer loyalty is when a customer chooses a particular brand over the other similar providers in the market. Such customers act as evangelists, encouraging their friends and folks to purchase from the same brand. ” Why is customer loyalty important? Loyalty is a brand.”

Loyalty 117

Loyalty Net Promoter Score Effort Score Metrics 117

Clarivate

JULY 19, 2023

Within this blog, we explore the process and value of optimizing your patent strategy through a three-phase patent portfolio analysis. How can you optimize patent strategies to help executives, business development professionals and investors understand the strategic value of these intangible assets?

Analysis 52

Analysis Comparison Strategy Tools 52

Gainsight

APRIL 30, 2019

Check out our Essential Guide to learn how to navigate the new product experience landscape. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC). Product managers need to know how many active users they have on a monthly and/or daily basis for many reasons.

Metrics 65

Metrics Net Promoter Score Management How To 65

Optimove

FEBRUARY 10, 2022

” 2021 wasn’t short on those marketing challenges: rising costs, diminishing stock, severe delivery chain issues, and that virus still wreaked havoc on our daily lives, the way we shop, our work habits, and social life. This is how 2021 looked from where we sit. Timeline: what the anecdotes tell us. February: The Heptagon Award.

CRM 52

CRM B2B Advertising Entertainment 52

Beyond Philosophy

FEBRUARY 10, 2020

However, defining business growth is essential here because it will dictate how you go about gaining it. . We discussed what growth is to organizations and how to approach getting it in today’s marketplace on a recent podcast [TL1]. Business Growth has always been at the heart of the Customer Experience movement.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

CustomerSuccessBox

AUGUST 31, 2021

Customer Success is the key to driving retention, renewals and thereby, increasing recurring revenue for the business. Although it’s upon the Customer Success team to drive retention, renewals, etc., Senior Customer Success (CS) leader VP of Customer Success Head of Customer Success. Rockefeller Jr.

ROI 52

ROI Customer Success B2B Measurement 52

BirdEye

MAY 1, 2023

If you’ve ever struggled with figuring out how to price your products, you’re not alone. Many business owners don’t know how to price their products or services. In this blog post, we’ll explore everything you need to know about pricing strategy and its best practices for your business model.

Strategy 98

Strategy Telecommunications Analysis Consumers 98

Opinionator

MARCH 30, 2019

Customer Defection Impact – So What is the Big Deal? All businesses have customers that defect, but what is the customer defection impact to the business? The two BIG questions are, What percentage of your customers defect each year? How large is the cost of customer defection? Next Steps.

Return on Investment 40

Return on Investment Financial Advertising Feedback 40

Gainsight

MARCH 3, 2021

I’ve hosted get-togethers with Customer Success executives nearly every month for the past 8 years. He’s also well known for his humorous and insightful blog, kellblog. We believe 2021 is the year for Customer Success teams to embrace their broader impact on Net Dollar Retention since they help minimize churn AND drive expansion.

Self Service 116

Self Service ROI Metrics Customer Success 116

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? Because how you share information with investors matters. We cover: How does customer success work with investors?

Metrics 98

Metrics Customer Success Engagement Effort Score 98

InnerTrends

DECEMBER 2, 2019

How do you know which is more suitable for your business? Be honest, how many times have you been persuaded by the words “No credit card required!” The goal for the fast signup is to bring in as many leads as possible so that there’s a big pool of users to convert into paying customers. The Fast Signup. when you were wavering?).

Case Study 105

Case Study Study Metrics Strategy 105

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction? Well, it is.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Strategy 52

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. It is the measurement of the value a customer brings to your company after the first purchase till the end. For starters, it helps you gauge a cost per acquisition that is reasonable.

Social Media 51

Social Media Effort Score Metrics Customers 51

CSM Practice

JUNE 6, 2020

However, the health of the recurring revenue is not dependent on new customers only, but also the renewal rate of existing customers. It also allows them to focus on other income-generating processes like expansion or acquiring new customers. It is measured at the end of the subscription period when customers are up for renewal.

Metrics 89

Metrics Measurement Customer Success Trends 89

Optimove

JULY 20, 2020

When treated right and nurtured properly, this segment of customers can actually bring significant revenue to your business in the long run. By analyzing customer data, you have the power to communicate with clients in a highly relevant and hyper-personalized manner while increasing customer loyalty and the likelihood of subsequent purchases.

ROI 52

ROI CRM Data Loyalty 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn.

Customer Retention 89

Customer Retention e-support Analysis Customers 89

Optimove

JANUARY 19, 2022

The incredible potential impact your existing customers hold is one of those things, so obvious that they seem to hide in plain sight. But, just imagine that 80% of your customers who sign up to your website, don’t ever make a purchase. But the way NYRA went about improving its Customer Lifetime Value metrics is worth a closer look.

CRM 52

CRM Ecommerce Case Study Analysis 52

Optimove

JUNE 25, 2020

In recent months, we’ve talked a lot about your current marketing strategies and how to overcome common-day CRM challenges during the pandemic. Newly acquired customers. As the pandemic spread and people faced economic uncertainty, many brands chose to provide substantial discounts to retain customers and acquire new ones.

Marketing 63

Marketing Social Media Loyalty Brands 63

ClientSuccess

JANUARY 10, 2018

Retaining customers is a bottom-line must for successful companies—especially SaaS companies where a predictable customer base is a must. An organization’s customers are the greatest asset it can have, and the longer those customers continue to invest in products and services, the more valuable they become.

eBook 40

eBook Customer Success Resources Leadership 40

Beyond Philosophy

JANUARY 4, 2022

How do you build a long-term relationship with customers? Tina’s key focus is on Customer Experience and development, and she wants her team to change their transactional approach to customer strategy. So, today, we will talk about convincing people that having a relationship with customers is a good idea.

Customer relationships 88

Customer relationships Net Promoter Score Consulting Culture 88

Currency Alliance

FEBRUARY 20, 2023

That includes things such as issuing 2% in points on the customer’s birthday, or double the points value if they redeem on distressed inventory – and varying the points value for a whole range of other contextual reasons related to the purchase. Brands no longer need to be held hostage by legacy rules engines.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Optimove

JANUARY 19, 2022

The incredible potential impact your existing customers hold is one of those things, so obvious that they seem to hide in plain sight. But, just imagine that 80% of your customers who sign up to your website, don’t ever make a purchase. But the way NYRA went about improving its Customer Lifetime Value metrics is worth a closer look.

CRM 40

CRM Ecommerce Case Study Analysis 40

ClientSuccess

JANUARY 16, 2018

For innovative customer success leaders, preventing customer churn while increasing retention, revenue, and renewals is already top of mind. There are a myriad of ways to leverage your customer success team to decrease customer churn and help combat the negative costs associated with attrition.

Leadership 40

Leadership eBook Customer Success Brands 40

SurveySparrow

MAY 6, 2020

For most businesses, especially SaaS businesses , customer churn is a big problem. There are a lot of challenges in keeping the customers stay in business with you. There are options aplenty for your customers too which makes it all the more difficult to reduce churn. What is Customer Churn? Why do customers churn?

NPS 72

NPS Net Promoter Score How To Customer Journeys 72

Optimove

MARCH 26, 2020

The cost of acquisition was always higher than that of retention. And while in this reality of a global pandemic, on the cusp of a worldwide recession, focusing investment on your existing customers is the “safer” bet – that doesn’t mean you should be doing CRM without the courage to measure the right things.

Measurement 59

Measurement Groups Metrics Sales 59

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. Let’s dive into the first category of these customer journey analytics examples.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

SmartKarrot

OCTOBER 28, 2020

If you are into the SaaS business, then surely you would have heard of the term customer lifetime value. It gives you the overall revenue an average customer generates during their entire relationship with a business. But wouldn’t it be more beneficial to know what profit (rather than revenue) a customer generates?

Analysis 10

Analysis Groups Resources Loyalty Programs 10