BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Data and algorithms can only do so much. However, AI tools like ChatGPT can also serve in the capacity of a virtual assistant to frontline contact center agents. And that’s one of the biggest benefits of ChatGPT-style AI.

Contact Center 156

Contact Center Customer Experience Self Service Chatbots 156

Uniphore

AUGUST 12, 2021

Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Multimodal Virtual Agent Implementation and Best Practices. View Webinar.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100 has data centers located in the US, Canada, and Europe for auditing compliance with the highest range of certifications. This is a must-have for universities and colleges that need to have their data stored in-country.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. Business reviews: Lean into virtual advantages Virtual business reviews (VBRs) are a great tool for supporting digital CS.

Customer Success 103

Customer Success Effort Score Touchpoint Customers 103

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. IOT refers to embedding objects with sensors or actuators so that they can exchange data in the dynamic world.

Government 89

Government Technology Trends Social Media 89

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. How do you manage these “virtual” agents?

Virtual Agent 98

Virtual Agent Contact Center Management How To 98

NICE inContact

FEBRUARY 4, 2019

At first glance, the term “virtual call center agent” sounds like a Siri-like creature who exists in the ether, saving the day for troubled customers. No, a virtual call center agent is a regular human being. “Virtual” modifies the call center, so the call center is virtual but the agent is very real.

Virtual Call Center 152

Virtual Call Center Call Center Course Connections 152

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 110

Marketing Social Media Advertising Tips 110

Kustomer

NOVEMBER 9, 2023

Did you notice our featured blog post image was created by AI?) To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. We’ll start to introduce you to the thought leaders and experts who will be joining us at the AI/CX Virtual Summit.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Reducing Human Error and Improving Efficiency By automating repetitive and routine tasks, AI minimizes the chances of human error, such as data entry mistakes or overlooking customer information.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Reducing Human Error and Improving Efficiency By automating repetitive and routine tasks, AI minimizes the chances of human error, such as data entry mistakes or overlooking customer information.

Call Center 103

Call Center Contact Center Chatbots Virtual Agent 103

NICE inContact

DECEMBER 10, 2018

Imagine if you had a pool of AI-powered virtual agents in addition to your live agents. Since they are already pre-trained to understand thousands of customer intents, virtual agents simply need access to your customer data and instructions on which calls to handle and which to transfer.

Virtual Agent 120

Virtual Agent Contact Center Resources Training 120

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 58

Social Media Tips Sales Advertising 58

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Customer service needs customer data. I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. Challenges to achieving SCV.

Customer Service 91

Customer Service Contact Center Self Service Call Center Solutions 91

Totango

APRIL 1, 2022

Break Down Data and Collaboration Silos. Canvas provides a centralized, visual workspace that empowers companies to break down data and collaboration silos in order to improve the overall customer experience and build a more efficient and cohesive organization. We all know that silos are the enemy of efficiency.

Customer Experience 118

Customer Experience How To Conference Customer Journeys 118

Kustomer

JUNE 27, 2022

In this blog, we’ll dive into trends in customer experience expectations, how to apply a hybrid CX strategy to your customer service operations, and the power of delivering a highly personalized customer journey. Kustomer has conducted extensive research exploring trends in customer experience. Leverage Personalization.

Consumers 104

Consumers Customer Experience Social Media Chatbots 104

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Survey 81

Survey How To Retail Customer Satisfaction 81

Kustomer

NOVEMBER 4, 2020

Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Collect customer data and analyze it to gain insight into customer behavior. Virtual Assistants. Virtual assistants allow users to interact with spoken language (Hey Alexa! Data, Data, and More Data.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Interactions

MARCH 28, 2024

Dive in as this blog addresses the complexities of achieving excellence in CX within organizations, focusing on the dichotomy between pursuing quick wins versus investing in transformative, long-term innovations. Watch the Webinar Utilization of Transformational Data: Data is the fuel for CX improvement and innovation.

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. ICMI data shows that 66% of agents get frustrated when faced with language barriers. The same is true for first call resolution and average handle times.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

NICE inContact

JANUARY 16, 2019

Another cost-effective alternative exists – and it simply involves supplementing existing IVRs with AI-powered virtual agents with natural language capabilities. A top regional DISH installer was able to save over $2 million simply by using virtual agents for outbound appointment confirmations.

Contact Center 120

Contact Center ROI Virtual Agent Call Center 120

NICE inContact

NOVEMBER 20, 2017

Front-end IVR allows the collection of data from the caller, which enables you to optimize routing and—once the caller is connected to an agent—personalize the interaction. The post Interactive Voice Response – What it is, What it does, Where it’s going appeared first on inContact Blog. Optimize Routing.

Self Service 241

Self Service Interaction Multi-Channel Contact Center 241

BirdEye

DECEMBER 28, 2023

This blog covers everything you need about geofencing marketing and how to tap into local customers and establish your authority. It uses GPS, RFID, Wi-Fi, or cellular data to trigger a targeted advertising action (like a text, email, or app notification) when a mobile device enters or exits a specific geographic area, known as a geofence.

Marketing 58

Marketing Advertising Social Media Tips 58

Magellan Solutions

FEBRUARY 11, 2021

How much it cost for a virtual assistant. Best virtual assistant services to outsource. Blog posting should be on a regular basis to: Have more people finding you on search engines. Blog posts could serve as a star for communications between you and your audience. Uploading articles to your blog. Personal Tasks.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

Experience Investigators by 360Connext

MAY 30, 2018

It’s not about just learning how to create a pivot table, it’s about providing accurate data swiftly to get to meaningful outcomes. Artificial intelligence is providing new pathways for customers through virtual assistants on our devices to helping us distill data at lightning speed. Is your learning keeping up?

How To 146

How To Chatbots Connections Consulting 146

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service 69

Self Service Contact Center Virtual Agent Chatbots 69

BirdEye

SEPTEMBER 11, 2023

While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Having consistent, consumable, and organized data to remove analysis friction.

Feedback 107

Feedback Strategy Social Media Analysis 107

Clarivate

JUNE 28, 2022

These virtual world developments continue to impact how Intellectual Property (IP) is created, managed and protected. We discussed this topic in our recent IP Forum and continue the conversation here, which is the first of a three-part blog series. This post is the first in our three-part blog series about the IP Forum.

Policies 52

Policies Government Trends Groups 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Every conversation we have contains a deep undercurrent of emotional data that we, as humans, interpret and respond to unconsciously. What was once an optional add-on service is now a staple of virtually every online purchase. Ah, 2022, a new year. Not so fast.

Healthcare 130

Healthcare Video Banking Contact Center 130

NobelBiz

MARCH 12, 2024

It leverages a centralized data source to provide consistent interactions throughout the customer journey. By breaking down silos and integrating data from various touchpoints, Unified CXM enables businesses to meet customers where they are and anticipate their needs effectively. Enables quick service on the platform of their choice.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. How do you manage these “virtual” agents?

Virtual Agent 52

Virtual Agent Contact Center Management How To 52

Win the Customer

JUNE 13, 2023

In this blog post, we’ll explore how AR technology is breathing new life into retail spaces, enhancing customer engagement, and ultimately redefining the way we shop. This fusion of the virtual and physical realms enables retailers to create dynamic and engaging experiences for their customers.

Retail 52

Retail Video Technology Advertising 52

SuiteCX

FEBRUARY 18, 2021

The real value comes in the ability to co-create, collaborate, and pack that map with all the data we can find as evidence behind our recommendations. We were able to hold entire weeks’ worth of workshops in a collaborative fashion thanks to the virtual whiteboard space Miro provided. Enter 2020 and the time of COVID-19.

Customer Journeys 147

Customer Journeys Conference Banking Fashion 147

Magellan Solutions

APRIL 26, 2021

The cost when you hire a virtual assistant. What is virtual administrative assistant. These VA’s are also known as general virtual assistants. Virtual secretary for Amazon. Virtual secretary for Amazon. Find a virtual assistant at Magellan Solutions. Basic administrative tasks cost around $15-25 per hour.

Social Media 52

Social Media B2C Advertising B2B 52

Team Support

JUNE 20, 2023

In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. Harness Chat Automation Chat automation tools, such as chatbots and virtual assistants, can be invaluable assets for customer support teams.

Self Service 97

Self Service Chatbots Analytics Knowledge Base 97

Magellan Solutions

FEBRUARY 9, 2021

Virtual assistant services in the Philippines. As long as you are in the business, you will definitely need a virtual assistant. Hire an assistant who knows the ins and outs of optimizing blog content for SEO. They focus on internet-based research and data compilation for various client objectives. Data entry .

Social Media 52

Social Media Advertising B2C B2B 52