SurveySparrow

JANUARY 18, 2023

David vs. Goliath. The Ottomans vs. The Persians. Ali vs. Frazier, and Messi vs. Ronaldo. Remember the good ol’ Apple vs. Microsoft ads? Typeform vs Google Forms is straight up one of the biggest. Who wins in the Typeform vs. Google Forms question? Business rivalries are also pretty common.

Comparison 52

Comparison Survey Analytics Tools 52

NICE inContact

OCTOBER 29, 2018

How much work does it take to build a decent report? Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence.

Contact Center 120

Contact Center Contact Center Software Call Center Omni-Channel 120

SurveySparrow

MAY 30, 2023

This blog will deeply dive into online survey tools and compare two powerhouses: Qualtrics and Google Forms. Imagine collecting survey responses and transferring them to your preferred analytics tool or CRM system. Reporting and analytics — Qualtrics doesn’t disappoint. Google Forms vs. Qualtrics- Which is better?

Knowledge Base 52

Knowledge Base Analytics Survey Analysis 52

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Cloud vs. On-Premises : Cloud-based contact centers offer flexibility and scalability, while on-premises solutions provide more control. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

BirdEye

SEPTEMBER 19, 2022

In this blog, we’ll explain how you can get started with enterprise SEO and teach you how to take your SEO efforts even further. Table of contents Frequently asked questions Enterprise SEO explained Enterprise SEO vs traditional SEO Benefits of enterprise SEO Simple enterprise SEO strategies 4 scaling SEO strategies for enterprises 1.

Social Media 96

Social Media Case Study Tools Report 96

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Stay with us as we go deeper into product experience analytics and see how it can turn your business into a customer satisfaction powerhouse. Hold on, don’t panic.

Analytics 52

Analytics Analysis User Experience Trends 52

NICE inContact

NOVEMBER 26, 2018

Consistency vs. continuous improvement : many outsourced contracts are designed to deliver a minimum level of customer service at a fixed cost. Without access to interaction analytics or call recordings from the outsourcer, your business may miss out on these key customer insights.

Contact Center 120

Contact Center Contact Center Software Competitive Advantage Call Recording 120

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Cloud vs. On-Premises : Cloud-based contact centers offer flexibility and scalability, while on-premises solutions provide more control. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Also, with AI in sales, managers can instantly access reports they need without the sales rep having to put it together every day or week.

Sales 110

Sales Chatbots Trends Report 110

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 68

Analytics Data Customer Engagement Engagement 68

NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. Enables quick service on the platform of their choice.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

AWS Machine Learning

FEBRUARY 13, 2024

days in AWS vs. 9 days on their legacy platform). Santosh has authored notable IEEE publications and, as a seasoned tech blog author, he has also made significant contributions to the development of computer vision solutions during his tenure at Samsung. SageMaker automatically shuts down the training pipeline post-completion.

Training 97

Training Gamification Data Innovation 97

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo. Want a quick answer to what is the Facebook event cover photo size 2024?

Social Media 58

Social Media Engagement Guidelines Tips 58

SurveySparrow

JUNE 19, 2023

From browsing your website and reading your blog posts to interacting with your customer service reps on social media – it’s all part of their digital journey. Real-Time Reporting and Analytics : Instant data visualizations and reports for immediate insights and data-driven decision-making.

Strategy 52

Strategy Customer Experience How To Customer Journeys 52

BirdEye

FEBRUARY 21, 2023

It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels. Social media management for businesses is the practice of managing a company’s presence on various social media platforms.

Social Media 98

Social Media Management Multi-Channel Analytics 98

SurveySparrow

OCTOBER 19, 2020

Which is why we’ve made a detailed comparison of SurveyMonkey vs Qualtrics. . In this article, we are going to discuss about two of the oldest online survey tools – SurveyMonkey vs Qualtrics and how one online survey tool stands out from the other. . Online survey software like SurveyMonkey, Qualtrics, SurveySparrow, etc.

Comparison 59

Comparison Omni-Channel Survey Software 59

SurveySparrow

OCTOBER 5, 2020

So, in this article, we’ll do a Typeform vs SurveyMonkey comparison to let you choose what’s best for you. . Without further ado, let’s get into our SurveyMonkey vs Typeform detailed comparison and how one online survey tool stands out form the other. . Typeform vs SurveyMonkey. Add chatbots for websites.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

InboxAI

JANUARY 15, 2019

We take care to nurture Komiko’s innovative platform with genuine commitment to guard data and analytics processes, both in the cloud and on-premise, from any number of factors that could compromise their confidentiality. SOC 2 Type II reports are the most comprehensive certification within the Systems and Organization Controls protocol.

Policies 65

Policies System Measurement Report 65

Optimove

FEBRUARY 24, 2022

Most of them have a lot to do with cross-team reporting and knowledge sharing, the result of our platform’s ability to uncover actionable data insights that can be put into use sometimes in just one click (have you met Opti-bot yet?). Acquisition vs Retention? We do it in a bunch of different ways. Which brings us back to Facebook.

Data 52

Data Multi-Channel Advertising Course 52

SurveySensum

JANUARY 17, 2024

And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Open-ended vs. Closed-ended Questions: Strike a balance between closed-ended and open-ended questions is crucial to gather comprehensive feedback. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Survey Feedback Groups 52

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Some blog areas are limited to Khoros customers only. Submission deadline extended Submit an entry.

Roadmap 52

Roadmap B2C Culture B2B 52

NobelBiz

FEBRUARY 13, 2024

SBR vs. Queue-Based Routing: Unlike traditional queue-based routing, which simply assigns calls to the next available agent, SBR considers agent skills and expertise Incorporating NobelBiz’s advanced routing technologies into your contact center operations means taking a significant step towards providing unparalleled customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Gainsight

MAY 8, 2019

Now, let’s dive into 10 advantages of Gainsight PX vs. Pendo. Pendo was originally created as a web analytics tool. Gainsight PX has superior reporting compared to Pendo. With Gainsight PX and Pendo, you’re going to get the same “ starter pack ” of analytics: User- and account-level metrics. Multi-Question Surveys.

NPS 49

NPS Analysis Survey Software 49

SurveySparrow

AUGUST 16, 2022

In this blog, we’ll cover: Jotform Review. Jotform vs Typeform — Which is Best? You can also integrate your published forms into your websites or blog. Jotform vs Typeform — Which is Best? . Thorough research is much needed for selecting your online survey tool because it decides your business analytics.

Survey 52

Survey Social Media Omni-Channel Tools 52

Optimove

AUGUST 2, 2022

Chances are, you’ve already invested in a mobile analytics platform that does the hard work for you, delivering the intelligence to power meaningful, valuable connections and profitable campaigns. Saying thanks for their recent participation in your survey with a link to results and a free download of the report?

How To 52

How To Analytics Engagement User Experience 52

BirdEye

AUGUST 5, 2022

In this blog, we’ll show you everything you need to know about Google Merchant Center including how to set up your account, the benefits it can provide your business, and give you some valuable tips to improve your online sales using this tool. Google Analytics. How to set up an account. Google Ads.

Sales 97

Sales How To Tools Video 97

NetBase

AUGUST 6, 2020

As a matter of fact, when we separate the clusters by relevant tags, we find that 13% of the conversation is geared toward specific companies, sales reports and market analyses. Another way to monitor the competition effectively is by performing a comparative analysis using social media analytics.

Social Media 68

Social Media Analysis Consumers Competitive Advantage 68

BirdEye

AUGUST 5, 2022

In this blog, we’ll show you everything you need to know about Google Merchant Center including how to set up your account, the benefits it can provide your business, and give you some valuable tips to improve your online sales using this tool. Google Analytics. How to set up Google Merchant Center. Google Ads.

Sales 105

Sales Tools Video Guidelines 105

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound’s aim was to remove the manual reporting, and find something that fit within their budget. But significantly more cost-effective.”. “We

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

ViiBE Blog

JULY 8, 2021

ViiBE Blog. Computer security vs. cybersecurity companies: which do you need? Companies as such aim to protect all the external and internal business data, such as customer documentation, incident reports, market research, and corporate knowledge base , from cyber threats. What is the importance of an inspection report?

Company 52

Company Government Self Service Transportation 52

Gainsight

JULY 16, 2019

Mixpanel is an analytics tool, pure and simple. Analytics and the tools to act on those insights are bundled into one easy-to-use platform. Analytics and the tools to act on those insights are bundled into one easy-to-use platform. Easy custom reports that help visualize and organize data. Regularly-updated blog.

Comparison 45

Comparison Analytics Software Analysis 45

Confirmit

SEPTEMBER 9, 2018

Moderated by Jeffrey Jolton, Director, People Analytics, PwC, the panel included people who are “responsible for the engagement program” (Kristen Kraus, Director, Global Human Capital, PwC), as well as consumers of HR’s engagement efforts. In fact, we illustrate them in three modes which you can see below.

Survey 40

Survey Employee Engagement Government Conference 40

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. This isn’t helped by the constant evolution of the industry, bring new terms – like Next Generation AI Analytics – into the equation. Updated May 2019.

Social Media 62

Social Media Analytics Analysis Airlines 62

InnerTrends

JUNE 8, 2018

Their analytics tools showed a retention of around 10%. Activity churn vs. payment churn. If you base your retention report on sign-ups, everyone who hasn’t finished the onboarding process will be considered as churned. Here’s how their retention report for the onboarded users looked like. But was that the real problem?

B2B 75

B2B Analytics Analysis Report 75

Natalie Petouhof

FEBRUARY 14, 2016

The new retail innovations include: Data-driven remarketing: For the first time (via Adobe Analytics integration with Adobe Campaign), retailers can connect both consumers’ behavior online and contextual data to create and send a user-defined remarketing trigger such as an email, push notification or SMS to increase the likelihood of purchase.

Retail 40

Retail Innovation Report Trends 40

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” reminds me a lot “Chicken vs. Egg”-dilemma. And without great analytics, you would not understand your data. It offers integration with tools such as google sheets, google analytics, HubSpot, and many more.

NPS 259

NPS Software Net Promoter Score Survey 259