Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. Calabrio Analytics uses AI and machine-learning tools to deliver faster predictive models from customer interactions.

Analytics 130

Analytics Innovation Contact Center Analysis 130

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. The strategic use of this technology to inform decision-making processes is an advanced approach to business strategy.

Hospitality 260

Hospitality Call Center Retail NPS 260

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

C Space

OCTOBER 5, 2021

C Space appoints CTO, accelerates impact of insights through technology. C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. Technology has always been a critical enabler of our work and never more so than now.

Technology 98

Technology Leadership Consulting Analytics 98

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Miss traveling?

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

Analytics 60

Analytics Social Media Analysis Brands 60

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Technology Can Help Contact Centers Navigate the Great Shuffle.

Connections 147

Connections Contact Center Analytics Travel 147

Clarivate

APRIL 21, 2022

In recent years, Ukraine has developed a reputation as an international information technology (IT) hub. Increased investments in Ukraine’s science, technology and education can also be seen through the scientific publishing lens. The post Ukraine: Innovation, technology and cutting-edge research appeared first on Clarivate.

Innovation 98

Innovation Technology Analysis Banking 98

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology Leadership Industry 52

Fox Metrics

MAY 24, 2021

But that has changed, thanks to real-time web analytics technology. The advent of real-time technology brought about a departure from when data was analyzed in batches to a new era of ‘at a go’ data processing. How Real-Time Web Analytics Works? Ways Real-time Web Analytics Helps Marketers.

Analytics 52

Analytics Marketing Social Media Touchpoint 52

Fox Metrics

MAY 24, 2021

But that has changed, thanks to real-time web analytics technology. The advent of real-time technology brought about a departure from when data was analyzed in batches to a new era of ‘at a go’ data processing. Table of Contents How Real-Time Web Analytics Works? Ways Real-time Web Analytics Helps Marketers 1.

Analytics 52

Analytics Marketing Social Media Strategy 52

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience? Don’t miss out on this engaging discussion!

Data 98

Data Customer Experience Omni-Channel Banking 98

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Customer Service 40

Customer Service Chief Customer Officer Customer Experience Hotels 40

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. The event celebrated companies charting the future of agent and customer engagement using Calabrio ONE through the annual Calabrio Analytics Competition and the ONE Awards.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. CX Analysis for Event Understanding. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. CX Analysis for Event Understanding. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience? Don’t miss out on this engaging discussion!

Customer Experience 75

Customer Experience Data Customer Centricity Culture 75

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. EventBridge monitors status change events to automatically take actions with simple rules. The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. This post is co-written with Jayadeep Pabbisetty, Sr.

Training 96

Training Travel Analytics Metrics 96

Forrester's Customer Insights

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

Analytics 35

Analytics Social Media Innovation Technology 35

NetBase

JULY 1, 2019

Here’s how to use Twitter Analytics to drive inspiration, brand health, and more! When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Right now, there are several upcoming seasonal events that have Twitter users chirping, like: Graduation.

Analytics 60

Analytics Trends Entertainment Sports 60

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Analytics 130

Analytics Analysis Interaction Feedback 130

Merkle

MAY 10, 2019

Data analytics is a field that’s constantly evolving. But now we’re preparing for the introduction of 5G, which could have an impact on data analytics for companies of all sizes. An article for Dataconomy has suggested that the arrival of 5G will bring about a “culture shift” in data analytics.

Analytics 67

Analytics Data Culture Technology 67

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 100

Telecommunications Training Chatbots CRM 100

CSM Magazine

APRIL 20, 2022

Embrace analytics to boost your wellbeing strategy. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. That’s the message from Ross Daniels at Calabrio. 3 ways to de-stress the workforce.

Technology 52

Technology Analytics Tools Customer Centricity 52

Gravy Analytics

MAY 28, 2019

Gravy Analytics announces the launch of 28 new precision and proximity audiences for use in digital advertising campaigns. Moms on the Go Mobile consumers who exhibit behaviors associated with being a mother and frequenting activities such as youth soccer events. Ready to give Gravy Audiences a try? Contact us today. CONTACT US.

Analytics 83

Analytics Brands Apparel Advertising 83

Oracle

JANUARY 16, 2020

million charitable entities targeting the donation pool, many are digging deeper into how nonprofit technology can extend the reach and sharpen the impact of their fundraising efforts. Admittedly, limited budgets and restricted donations can hamstring a nonprofit on the technology front. Data analytics. With more than 1.5

Trends 82

Trends Technology Social Media Insurance 82

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 68

Analytics Data Customer Engagement Engagement 68

Chadwick Martin Bailey

MARCH 12, 2019

If you’ve just returned from The Quirk’s Event Brooklyn, summarizing the most inspiring content can help prove the ROI for attending. Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond? From event-focused metrics (e.g.,

ROI 56

ROI Consumers Financial Analytics 56

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

ReviewTrackers

FEBRUARY 22, 2017

South by Southwest (SXSW) will take place from March 10 through March 19, 2017 in Austin – and we here at ReviewTrackers are thrilled to be taking part in this epic event with an event of our own, The Customer Social. SXSW offers the most unique industry convergence of music, film, and technology. Attend our biggest event yet.

Interaction 63

Interaction Meeting e-support Innovation 63

BirdEye

OCTOBER 16, 2020

Technology (surprise, surprise). The path of least resistance was in adapting the resources institutions already had (such as drive-thru and call centers), or to accelerate projects that became critical to the operation of the credit union (which inevitably involved digitalization, remote, and virtual operations) powered up by technology.

Technology 98

Technology Marketing Banking Financial 98

NetBase

APRIL 18, 2019

It’s just good business to try – because there are a lot of people talking about a lot of things: From educational events, to organized clean-ups, to simply celebrating the beauty of nature surrounding us, Earth Day inspires social chatter. Plan an Event – Even a Virtual One. These are your future customers, after all.

Analytics 61

Analytics Brands Analysis Course 61

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration.

Chatbots 92

Chatbots Self Service Omni-Channel Contact Center 92